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Firstmark Credit Union

4.5

About this business

Location details

2023 Gold Canyon Dr, San Antonio, TX, 78232, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:30 p.m.
Tue9:00 a.m. to 5:30 p.m.
Wed9:00 a.m. to 5:30 p.m.
Thu9:00 a.m. to 5:30 p.m.
Fri9:00 a.m. to 5:30 p.m.
SatClosed
SunClosed
4.55,668 reviews
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Rebecca A.'s profile image
Rebecca A. 
3 years ago

Great customer service. 

Business response:

Thank you for your review, Rebecca! Let us know how we can help you in the future at Firstmark Credit Union! 

Thomas L.'s profile image
Thomas L. 
3 years ago

Irene was so professional and sweet and very patient..100% satisfaction 

Business response:

Hi, Thomas. We aim for 100% member satisfaction! Thank you for the five-star review. We look forward to helping you in the future at Firstmark Credit Union! 

Nelda P.'s profile image
Nelda P. 
3 years ago

FirstMark has been able to help me on several occasions. The professionalism and courtesy is what helps keep customers coming back 

Business response:

Hi, Nelda. Happy we have been able to provide support to you during these times. It's our goal to provide helpful service to our members. Thank you for being a valued Firstmark Credit Union member! 

Timothy C.'s profile image
Timothy C. 
3 years ago

Opened new account and was greeted with a smile all my questions were answered did a great job and was very friendly 

Business response:

Hello, Timothy. Welcome to Firstmark Credit Union! We are happy you joined! 

Karen P.'s profile image
Karen P. 
3 years ago

Always helpful! Great Credit union. I’ve been member since my teen years. Never go anywhere else… 

Business response:

Hi, Karen. You're too kind! We are grateful for your loyal membership with Firstmark Credit Union! We look forward to helping you along the way. 

Samantha R.'s profile image
Samantha R. 
3 years ago

Great customer service. 

Business response:

Thank you for the five-star review, Samantha! Let us know how Firstmark Credit Union can help you in the future. 

Roger M.'s profile image
Roger M. 
3 years ago

The person who assisted us, lexi lane, was super helpful with helping me open a new account and was really nice. She answered any question I had and explained and clarified anything I didn't know. She made the visit a pleasant one. 

Business response:

Hi, Roger. It was nice having you open an account at the Jefferson location. Happy to hear Lexi was so helpful! Thank you for choosing Firstmark Credit Union! 

Joshua K.'s profile image
Joshua K. 
3 years ago

Fast, Helpful, and Friendly service. Exceptional. 

Business response:

Hi, Joshua. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for your membership with Firstmark Credit Union. 

Virginia H.'s profile image
Virginia H. 
3 years ago

I always get wonderful customer service at FMCU either at the Jefferson location or by phone. I prefer to go into the CU rather than do online service. Felipa Lira is one of my favorite people, have known her for many years from the Jefferson location, and she’s always very patient and accommodating. Again thank you for your great and caring customer service. 

Business response:

Hello, Virginia! We appreciate your membership and enjoy your visits to the Jefferson location. Thank you for being a Firstmark Credit Union member! 

Frequently asked questions about Firstmark Credit Union

How is Firstmark Credit Union rated?

Firstmark Credit Union has a 4.5 star rating with 5,668 reviews. 

When is Firstmark Credit Union open?

Firstmark Credit Union is open now. It will close at 5:30 p.m.