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Folsom Dog Resort & Training Center
- Pet Boarding
- Folsom, CA
About this business
Location details
120 Blue Ravine Rd., Folsom, CA, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
11/08/2016 - 1st Visit to Folsom Dog Resort PROS: Friendly staff Nice front check-in appearance Close to Gold River CONS: Failure to provide services as agreed (late day bath, nail trim) Dog was exceptionally dirty and smelled of something rotten at pick-up Dog was prohibited from playing in water (due to bath in morning vs. evening) Dog was not exercised and likely kenneled most of day (supposed to be outside) Dog was stressed at time of pick-... read more
I was excited and looking forward to our "assessment" of my pup. I was open about my training goals, and am no novice. Pup is under one year and has had training classes, exercise, and competent, albeit not 'perfect' leadership. But we need help with some issues. The facility is very well maintained and laid out. I expected the trainer "assessing" us to walk with us, observe pup on leash, and have some direct interaction with her in order to "assess." Instead, after a very brief tour, we got locked in a room for a hard-sel... read more
Business response:
I sincerely apologize that we made you and your pup feel pressured and anxious during your training evaluation. That is certainly not our intention. Our goal is to evaluate the needs of our clients and their dogs by reviewing the questionnaire and observing the dog's behavior. We do offer a variety of training options and we want to make sure that our recommendations are in line with your goals and expectations for you and your pup. Please consider giving us another opportunity to work with you. I would be more than happy t... read more
Never again!!!!...this was our first and last experience boarding our dog here. Signed up for one night and a $9.00 nail trim package. Came the next day and was told sorry we could only cut the from paws but we are charging you 40.00 for a nail cut and grooming package "bath". Um this is not what i asked for nor agreed on but was told well sorry he already received the services..what was supposed to be well under 100.00 ended up being over 160.00?? Then when we get home i notice our dog is acting strange and is very lethargi... read more
Business response:
Thank you for taking our call and talking to us about the experience you had. We truly apologize for the misunderstanding regarding the grooming services that you scheduled for your dog. You should have been offered a refund for the bath and a discount on the nail trimming since we were not able to complete that service. Sometimes dogs do not cooperate when getting their nails trimmed and we must make the decision to stop in order to ensure the safety of your pet and our groomers. We do everything we can to prevent the spre... read more
I am very disappointed with the Folsom Dog Resort and Training Center. I should have read all the Yelp reviews before committing my 4 month French Bulldog, Mochi, in their care. When we picked her up on the 9th day, she was trembling, very timid and scared. She was very unlike her vivacious, rambunctious self. We finally discovered why. We found several bite marks that punctured through her skin. One was at the top of her head. The bite marks were in the healing process. When we picked her up the staff was overly sweet a... read more
Business response:
We attempted to contact you after receiving your email prior to this review and we also tried to contact you after your review was posted. We take the health and safety of all pets in our care very seriously. Our staff also pays close attention to the dogs participating in group play and we've observed that sometimes some dogs engage in "play biting" around the neck. We monitor this behavior closely, but sometimes it is not obvious when skin is punctured as a result of this behavior. When we do observe this, our staff i... read more
Took my dog here a couple of months ago! And it will for sure be the last! Dropping her off was the first thing that was very hard I didn't get to see where she was staying let alone walk her back as soon as I came in she was pretty much whisked away! Two days later when coming to pick her up she was not her normal self
Business response:
We apologize if our staff did not give you enough time to say goodbye to your dog at check in. Our goal is to check in our guests safely and efficiently as we've learned that most pet owners are short on time and need to quickly get on their way. For safety reasons, we can't allow pet owners to walk their dog into our lodging areas as there are often other dogs being checked in or out and we must ensure our guests' and our staff's safety. We sincerely hope that you give us another opportunity to serve you and your pet and ... read more
This is the first review I have ever posted on yelp or the internet. I believe in supporting local businewsses and if I don't have a good experience I just don't go back. In this case, Folsom Dog Resort needs to be called out for their lack of community and sneaky sales tactics. I started taking my Lab to Folsom Dog Resort last year when he was 4 months old. I had no problems for months until I received a call that my dog had been bit. I was told that he was at fault because he was an overactive puppy. He attracted th... read more
Business response:
We're sorry you're disappointed by us informing you that your dog is not suitable for our group play. When we met with you at our facility to discuss your concerns we explained and hoped you understood that a major part of our job as care givers is to keep all dogs safe. This is a responsibility we take very seriously. To achieve this, we train our staff members who manage play groups to identify signals and signs that a dog is risking the well-being and safety of themselves and/or others. The only reason we would inform a... read more
I made a reservation for my dogs for the xmas holiday a month in advance via their website. I explained in my email I wouldn't be available via phone if they called as I had a busy holiday schedule but asked that they confirm my reservation and explained I could send over any vet records they needed. They insisted to talk to me on the phone and I called 3 times and left messages explaining that I would be hard to get on the phone right now. I finally got someone on the phone and all that happened is they aggressively tried ... read more
Business response:
Thank you for your feedback. As an owner of Folsom Dog Resort I want to personally apologize for any confusion. We are only able to to process reservations requests on our website--not complete reservations. Our website clearly states that reservation requests are not confirmed until we speak with the client. The reason for our need to speak with the pet parent is to customize each pet's stay. Our records show that we called you back within 10 minutes of your initial online request. Our experience has proven pets are happ... read more
If you're interested in ala carte boarding whereby the base rate is comparable to all other first rate boarders BUT with a big gothca whereby if your dog is so much as let out for more than a potty break ( a few minutes) you will pay an additional $19 (per play time of about 20 minutes) or have a tuck in at bedtime (what the hec is a tuck in??) that's an additional $10 or how about a peanut butter snack an additional $10 or how about a belly rub of an additional $10. Base boarding rate of $39 quickly escalates to near $100 ... read more
I called to find boarding for my dog over the Thanksgiving holiday and at the beginning of the conversation there was room (although, "they were filling up fast"), but as soon as I said I didn't want the "happy dog package" at an extra $32 a day, there was no longer room! When I asked her if that had really changed in the 5 minutes since she started her sales upgrade, she said it had. I had a friend call back using a different name and this time agreeing to the upgrade, and what do you know? There was room! Can you say dis... read more
Business response:
Dear Tee F., Thank you for your feedback. As one of the owners of Folsom Dog Resort I want to personally apologize for any confusion. Through extensive internal and industry research, we've proven pet's are happier and healthier when they receive a high level of activity and interaction--particularly when away from home. Every team member of Folsom Dog Resort is passionate about each guests' maximum wellness and enjoyment. We have combined our most popular activity and interaction sessions into discounted activity packages ... read more
Frequently asked questions about Folsom Dog Resort & Training Center
How is Folsom Dog Resort & Training Center rated?
Folsom Dog Resort & Training Center has a 4.4 star rating with 1,020 reviews.
When is Folsom Dog Resort & Training Center open?
Folsom Dog Resort & Training Center is closed now. It will open tomorrow at 7:00 a.m.