Folsom Dog Resort & Training Center

Cynthia H. 

on Yelp

3 years ago

Hi - I believe your feedback was intended for me - please note that my name is Cynthia, Not Marissa - getting the name correct would be a good first step. I understand that you require vaccinations for your animals , and I understand that you cannot do a health check on every dog that comes through your doors. But my Winnie is 14 years old and in spite of being vaccinated he was REALLY REALLY sick. The idea that they get a "milder" case if they've been vaccinated is actually not necessarily true. They can die. Hence my... read more

Dava T. 

on Yelp

4 years ago

Kennel First time using FDR and I'm Concerned after picking up my dog Sunday 4/3 and by wed 4/6 my dog was wheezing and not feeling well Come sat he was throwing up and shaking, took to vet and after xrays and blood tests he has pneumonia and fluid on his lungs. I'm not placing blame on the kennel at this point but wanted to make a public stmt to see if anyone else has this happen to their dog during this time period or after being here. This kennel did require our dog get bordatella and influenza vaccine but our vet doesn't... read more

Ryan S. 

on Yelp

4 years ago

These people almost killed my dog. We had our boxer stay for a week and asked for weight checks every 3 days and to let us know if she's losing too much. They told me "even though we normally do it every week, we will make an exception" I really appreciated that answer until I realized it was a lie. We picked her up after a week and our 52 pound boxer was turned into a 40 pound boxer. Over 10 pounds of weight loss and didn't even consider calling us!! This is insane. What's the point of contact info or an emergency c... read more

James P. 

on Yelp

4 years ago

"Incredibly disappointed" doesn't begin to cover our experience. We made a reservation several weeks ago for our two dogs so that we could go on a much needed vacation. Two days before we leave, we get a call from them telling us our booking is being cancelled. They didn't have the staff they said. Perhaps if they paid more, they would have the staff - we know they can afford it, as their rates are astronomical. So now, I wonder where else do they cut corners. Safety? Sanitation? After several calls to other local boarding... read more

Michael G. 

on Yelp

4 years ago

I have always taken my dogs to this facility, and over the past year, the service has severely declined, and their attention to my dog's wellbeing while at the facility was non existent; My dog seemed to always get Kennel Cough when boarding there and it was not addressed while he was boarding there. when I picked up my dog after his past 2 stays and it was very clear that he was not well. I had to take my dog to my vet for evaluation, and then he was placed on antibiotics both times. The reimbursement for the vet bills was... read more

Sarah B. 

on Yelp

5 years ago

Update: I had to bring my puppy to the emergency vet because he was vomiting and coughing so hard he was bringing up blood. To Folsom Dog Resort's credit they paid the vet bill and their GM, Brian, refunded the training in full. I'm still incredibly disappointed by this whole experience. I could never again recommend a place that (1) talked down to their clients and (2) made misstep after misstep with a dog in their care. It's incredibly disappointing because even with the full refund I worry other dogs will get sick because... read more

Julio T. 

on Yelp

5 years ago

From MAY 27-30 This place is not good at all, I had boarded my two dogs for four days, when I had called on the first night to check up on them they sent me to hold and hung up on me. Called back again and apologized and said they would transfer me to the dog trainer who was in charge of watching them, and the didn't do a call back. On the second day I called again during the day, I received the same result as the first night. Third night my wife called and texted to see how they were and she also got the same answers and do... read more

Faridy F. 

on Yelp

5 years ago

My female dog was bitten and they are denying it. Now my beautiful baby has a horrible infection on the wound. Please if anyone had experienced a situation similar to this one, contact me to ruizamele@gmail.com. We sent letters to them asking to tell us the truth to find the best treatment for it.... They are not responding 

CR W. 

on Yelp

6 years ago

6 years later and your business still is hurting dogs lying and making them sick and just being plain scummy. You remember our German Shepherd you almost killed, he had pneumonia for a month at age 2 and almost died from it you guys didn't even call us and tell us he was sick when we were on vacation. When we came home he lost 38 pounds in a week and you guys did nothing to prevent it I will always give you one star anytime I get a chance to tell the world that a healthy beautiful German Shepherd, was inches away from death ... read more