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120 Blue Ravine Rd., Folsom, CA, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
This is not the place for my puppy. 1) they will not allow you to see where the dogs play at dogcare during the day, 2) he comes home as if he has had nothing to drink and 3) one gal that brought him out was pulling and choking him. It is a "red flag" if a facility will not let you see where the dogs play and view them playing (per my Vet). I would like to ask the gal that was choking him on the way out, would you like a person that is 5 times bigger then you put a collar on you and then pull you to choking? We will not ... read more
Just picked up my 1 year old kitty. When I picked her up I asked how her play sessions went. I was told "she takes some time to warm up to your but once she does she loves to be petted!" which is not true. She loves to play but prefers not to be petted. She is a sweet kitty but not cuddly. When we got home from Folsom Dog Resort today she seemed to be upset. When I tried to scratch her cheeks, which she usually likes, she hissed at me and bit me which she has never, EVER done. I gave her some time tried again, she hissed at ... read more
Just reminding everyone to throughly research any company that you are going to entrust with your puppy training and/or dogs long term stay..... Folsom dog resort is 100% committed to their profits and has no interest in the training/care/comfort of your dog $2000 = shock collar That's not "training" I made the mistake. You don't have to. take a short scroll down the list of reviews.... I wouldn't eat at a taqueria that had this many negative reviews. TLDR if you like your dog at all, don't go here. AVOID
Business response:
Thank you for your feedback. We're sorry to just become aware that you weren't satisfied with an experience that took place about 1 1/2 years ago. We pride ourselves on providing great client communication, but it appears we didn't meet your expectations in this area. We welcome feedback and provide multiple channels for clients to communicate directly with our managers and owners. When we are made aware of a concern, we look for ways to improve. We wish we had been given the opportunity to do so 1 1/2 years ago. We h... read more
I was very disappointed in the training my two dogs received and regret choosing this facility. The training is quite expensive and what they received definitely not worth the money. Unfortunately I heard after their training from a friend that also had a dog trained at Folsom that was also disappointed and had a bad experience. Had I read the reviews on this facility, I would have gone elsewhere. The sales people really feed you a line!
My dog was there for 2 weeks. When we went to pick her we almost did not recognize her since she had lost so much weight and had kennel cough. We took her home where she slept for 18 hours straight. Took her to the vet who started her on antibiotics. Our dog also had developed calluses on her legs from laying on cement I cannot strongly suggest you do not take your pet there.
So disappointed, they refused to board our dog, not because they have ever even seen her. Not because she is bad in any way. Why? Because she is a Great Dane!!!! Thats right! It was assumed she would be to much to deal with because she a Great Dane. They are breedist! It took a week and an half of waiting for a call back for nothing. I am just discussed.
Business response:
Melissa, Thank you so much for reaching out to us personally. I would love to speak with you about your experience. I am a little confused due to the fact we have no breed restrictions since 8/1/2018 and currently have 3 Great Dane's at our facility. Please contact me directly, Jason at 916-439-7202 ext 203
I had agreed on the phone with Jessica for a two day stay for my dog at 43.99 a night, however when I went there the people that checked me in mentioned that 43.99 was only the boarding fee. My understanding was that with a basic boarding fee my dog would get 4 potty breaks and spent some reasonable time out of its cage. The salesperson insisted that there was no outdoor time other than the very short potty breaks and basically my dog would stay locked in a cage for two whole days if I did not book the lucky dog package ... read more
Business response:
Iannis, My name is Jason Theriault I am the General Manager at Folsom Dog Resort. Thank you for reaching out and letting me know your concerns. We take all feedback very serious in order to correct and improve our service. I would love to chat with you to get more details and make this experience right for you. My number is 916-439-7202 ext. 203 jtheriault@folsomdogresort.com
My labradoodle puppy spent a week here for training when she was still a puppy. Came back with kennel cough and a scratched ear and was afraid of almost everything thanks to her "training". After speaking to past employees of FDR, they also agree the trainers here do not treat the dogs the correct way. Went to a different training and boarding facility with better results, and a healthy dog. DO NOT RECOMMEND!!
Business response:
Kaitlyn, Hello, we cannot locate you in our system as a client under Kaitlyn. I would love a chance to speak you about your experience please feel free to contact Jason Theriault at 916-439-7202 ext. 203 or email jtheriault@folsomdogresort.com thank you
I am completely appalled! I dropped my two-and-a-half-year-old 30 lb dog off of this kennel for two nights 2. The very next morning I was very excited to call and checking on my dog. After getting a call back after 3 phone calls, I was informed my dog needed to be upgraded and pay more money because he was not eating number one and number two he needed more one-on-ones because of whatever reason, after worrying all night I picked my dog up on the second day. He is shaking his paws are red from water or trauma from licking th... read more
Business response:
Hi Sean, thank you for your feedback. We're sorry you were disappointed with Charlie's recent stay. We loved having Charlie here. As you mentioned, when in a new environment, a few dogs don't have a strong initial apatite. We called you to get permission to add tasty flavor enhancers to encourage Charlie to eat his regular food which ultimately worked. Also, although group play is best for most pets, unfortunately Charlie did not interact well with the other dogs despite our expert staff's best efforts. We have exceptionally... read more
Folsom Dog Resort & Training Center has a 4.4 star rating with 1,074 reviews.
Folsom Dog Resort & Training Center is closed now. It will open at 7:00 a.m.