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Folsom Dog Resort & Training Center
- Pet Boarding
- Folsom, CA
About this business
Location details
120 Blue Ravine Rd., Folsom, CA, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
My dog was there for 2 weeks. When we went to pick her we almost did not recognize her since she had lost so much weight and had kennel cough. We took her home where she slept for 18 hours straight. Took her to the vet who started her on antibiotics. Our dog also had developed calluses on her legs from laying on cement I cannot strongly suggest you do not take your pet there.
So disappointed, they refused to board our dog, not because they have ever even seen her. Not because she is bad in any way. Why? Because she is a Great Dane!!!! Thats right! It was assumed she would be to much to deal with because she a Great Dane. They are breedist! It took a week and an half of waiting for a call back for nothing. I am just discussed.
Business response:
Melissa, Thank you so much for reaching out to us personally. I would love to speak with you about your experience. I am a little confused due to the fact we have no breed restrictions since 8/1/2018 and currently have 3 Great Dane's at our facility. Please contact me directly, Jason at 916-439-7202 ext 203
I had agreed on the phone with Jessica for a two day stay for my dog at 43.99 a night, however when I went there the people that checked me in mentioned that 43.99 was only the boarding fee. My understanding was that with a basic boarding fee my dog would get 4 potty breaks and spent some reasonable time out of its cage. The salesperson insisted that there was no outdoor time other than the very short potty breaks and basically my dog would stay locked in a cage for two whole days if I did not book the lucky dog package ... read more
Business response:
Iannis, My name is Jason Theriault I am the General Manager at Folsom Dog Resort. Thank you for reaching out and letting me know your concerns. We take all feedback very serious in order to correct and improve our service. I would love to chat with you to get more details and make this experience right for you. My number is 916-439-7202 ext. 203 jtheriault@folsomdogresort.com
My labradoodle puppy spent a week here for training when she was still a puppy. Came back with kennel cough and a scratched ear and was afraid of almost everything thanks to her "training". After speaking to past employees of FDR, they also agree the trainers here do not treat the dogs the correct way. Went to a different training and boarding facility with better results, and a healthy dog. DO NOT RECOMMEND!!
Business response:
Kaitlyn, Hello, we cannot locate you in our system as a client under Kaitlyn. I would love a chance to speak you about your experience please feel free to contact Jason Theriault at 916-439-7202 ext. 203 or email jtheriault@folsomdogresort.com thank you
I am completely appalled! I dropped my two-and-a-half-year-old 30 lb dog off of this kennel for two nights 2. The very next morning I was very excited to call and checking on my dog. After getting a call back after 3 phone calls, I was informed my dog needed to be upgraded and pay more money because he was not eating number one and number two he needed more one-on-ones because of whatever reason, after worrying all night I picked my dog up on the second day. He is shaking his paws are red from water or trauma from licking th... read more
Business response:
Hi Sean, thank you for your feedback. We're sorry you were disappointed with Charlie's recent stay. We loved having Charlie here. As you mentioned, when in a new environment, a few dogs don't have a strong initial apatite. We called you to get permission to add tasty flavor enhancers to encourage Charlie to eat his regular food which ultimately worked. Also, although group play is best for most pets, unfortunately Charlie did not interact well with the other dogs despite our expert staff's best efforts. We have exceptionally... read more
No good things to say about this place. Boarded my two GSDs here a couple times when we needed last-minute and/or emergency care. Each time I've picked them up they both smelled so gross and came home with kennel cough. Won't take them here again. It's a waste of money to pay for the veterinarian bill to administer vaccines that they REQUIRE and then pay money to board them and then to pay more vet bills to treat the upper respiratory infections they bring home.
I have taken my small yorkshire terrier here a few times over the past year or two and did not have a problem until the most recent time. Along with my dog we have two other yorkie dogs in the house and my dog has always been the "stocky" one and a bit bigger than the others. When we picked her up she was clearly about 2 pounds lighter even though the staff had told me she ate all of her food. Along with that she has almost lost her vocal cords and her bark is hoarse and sounds very strained!! She was very thirsty and lethar... read more
Business response:
Andrea, I am so sorry that your last experience was not up to your standards. I assure you the staff and myself truly love the pets and try to do our best a 100% of the time to ensure that are safe, happy, and healthy. We try to provide the most loving atmosphere possible but unfortunately it is never as good as there own loving home. Sometimes a new atmosphere can causes stress, fear, loss of sleep, we try to give these cases extra love in order to soothe them but again it is not like mom. With more active play even though ... read more
The staff is extremely friendly and courteous and responsive to phone calls. The staff gets 5 stars. However, that is where it ends --- Here are the facts: 10 month old female DDR East German shepherd boarded for 14 days. Prior to being boarded, the pup was never exhausted for more than a few hours after "extreme" training and excercise - the epitome of unlimited energy and drive. The pup came back wet, lethargic, emaciated, depressed, and has had chronic diarrhea for 6 days now. She also smelled like she had been both e... read more
Business response:
Gary, We appreciate the feed back and take all of your concerns very seriously. I would love the opportunity to speak to you more about your concerns. Jason Theriault 916-439-7202 ext.203 or jtheriault@folsomdogresort.com
I tried this facility several times. Their prices are unstable and could go twice as what was "estimated". The staff are nice but the service is mediocre.
Business response:
Sorry Cyrus for any confusion on our part if you ever would like to come back to visit you can contact Brianne she is our reservation specialist manager and she will handle any questions
Frequently asked questions about Folsom Dog Resort & Training Center
How is Folsom Dog Resort & Training Center rated?
Folsom Dog Resort & Training Center has a 4.4 star rating with 1,020 reviews.
When is Folsom Dog Resort & Training Center open?
Folsom Dog Resort & Training Center is closed now. It will open tomorrow at 7:00 a.m.