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120 Blue Ravine Rd., Folsom, CA, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
No good things to say about this place. Boarded my two GSDs here a couple times when we needed last-minute and/or emergency care. Each time I've picked them up they both smelled so gross and came home with kennel cough. Won't take them here again. It's a waste of money to pay for the veterinarian bill to administer vaccines that they REQUIRE and then pay money to board them and then to pay more vet bills to treat the upper respiratory infections they bring home.
I have taken my small yorkshire terrier here a few times over the past year or two and did not have a problem until the most recent time. Along with my dog we have two other yorkie dogs in the house and my dog has always been the "stocky" one and a bit bigger than the others. When we picked her up she was clearly about 2 pounds lighter even though the staff had told me she ate all of her food. Along with that she has almost lost her vocal cords and her bark is hoarse and sounds very strained!! She was very thirsty and lethar... read more
Business response:
Andrea, I am so sorry that your last experience was not up to your standards. I assure you the staff and myself truly love the pets and try to do our best a 100% of the time to ensure that are safe, happy, and healthy. We try to provide the most loving atmosphere possible but unfortunately it is never as good as there own loving home. Sometimes a new atmosphere can causes stress, fear, loss of sleep, we try to give these cases extra love in order to soothe them but again it is not like mom. With more active play even though ... read more
The staff is extremely friendly and courteous and responsive to phone calls. The staff gets 5 stars. However, that is where it ends --- Here are the facts: 10 month old female DDR East German shepherd boarded for 14 days. Prior to being boarded, the pup was never exhausted for more than a few hours after "extreme" training and excercise - the epitome of unlimited energy and drive. The pup came back wet, lethargic, emaciated, depressed, and has had chronic diarrhea for 6 days now. She also smelled like she had been both e... read more
Business response:
Gary, We appreciate the feed back and take all of your concerns very seriously. I would love the opportunity to speak to you more about your concerns. Jason Theriault 916-439-7202 ext.203 or jtheriault@folsomdogresort.com
I tried this facility several times. Their prices are unstable and could go twice as what was "estimated". The staff are nice but the service is mediocre.
Business response:
Sorry Cyrus for any confusion on our part if you ever would like to come back to visit you can contact Brianne she is our reservation specialist manager and she will handle any questions
It's been about six years since I brought my dog in and she has never been the same since. She is deathly afraid of high pitch sounds, especially whistles. I gave them the benefit of the doubt and thought after some time she would get better. She still has panic attacks when a whistle from a sports game or movie is playing on TV. It really isn't fair to her or me for spending that much money on training so she could be traumatized for life. I brought her in even after the training camp for daycare and touch up training. The ... read more
So disappointed. We have brought our dog here multiple times since he was a puppy. In the beginning we were comfortable dropping him off and leaving him for a couple days. Our dog actually appeared happy to be here. Then we started to notice little things. Like rashes, bite marks or tears in his ears. He would be hoarse and listless and appears overall depressed. We stopped bringing him for a year or so thinking maybe he was not so happy here anymore. This weekend we thought we would give them a try and we dropped him off fo... read more
Business response:
'Hi Wendy, We take all reviews seriously and as an opportunity to understand what our customers think and improve our service. I would like to understand more about what you mean. Please give me a call at your convenience or email me with a good time and date to call you so that I can learn more about this. Regards, Jason 916-439-7202 ext.203 jtheriault@folsomdogresort.com
Don't take your cats there. I didn't check it out first and was only going by their pictures. Well they put the cat in a cage that wasn't tall enough for my cat to barely stand Nothing to climb on or play with The pictures they show is a play area only which costs extra and is only 10mins Won't be back with my pets
This company does not accept "pit mixes" due to "insurance reasons." This is false and just an excuse for their own ignorance. This is very upsetting in a community full of pit mixes. I will take my business elsewhere to a business that is honest, professional and has integrity.
Business response:
Hello Rachel, Just wanted to let you know since 7/2018 there is no breed restrictions we would love to have your pet come visit
I am upset I have to put this review here. I had really enjoyed using this dog kennel. The staff here are the best part, absolutely wonderful and very friendly. The girls that helped me were awesome and returned calls immediately. The facility was clean and had many returning customers. My dog stayed for 10 days while I was out of the country. And seemed happy to leave and come back home. I, later that night, found that he was not feeling well, had a slight head tilt, and a bloodied inner ear with excessive wax production. ... read more
Business response:
I am so sorry to hear this from a long time client. My name is Jason Theriault i am the new General Manager since 7/2018 and would love the opportunity to speak to you about your concerns 916-439-7202 ext.203
Folsom Dog Resort & Training Center has a 4.4 star rating with 1,074 reviews.
Folsom Dog Resort & Training Center is closed now. It will open at 7:00 a.m.