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43 Nagog Park Suite, # 200, Acton, MA, 01720, United States
Get directionsdo not do business with these horrible people!!!! they ride around on hover boards and spread misinformation about other companies to try and get you to change to them. their sales people are super unethetical and liars. they do not do anything they say they will and when you sign up you cant cancel without paying 300$. these guys are horrible
Business response:
Hi Benny, We are sincerely sorry for any inconvenience this may have caused you. We appreciate your feedback and will strive to improve our services. Sincerely, Kacie E. Customer Relations Team
This is an excellent service! I have just recently switched from another company and the customer service is amazing. my service is leaps and bounds more thorough than any other company I have experienced in the past. I would recommend to anyone.
Please train your techs better. The sales person clearly ignored my beware of dog sign. He continued walking up my driveway while my Great Pyr was barking at him. At that point he should have left. By the time I got outside to try and stop him my dog was jumping on the tech I had to pull her off of him. If u can't train your techs on safety for just greetings I can only imagine how they would be trained in pesticide use. Will never use this company for that reason. You almost caused me to get sued if my dog broke skin.
Business response:
Hi Amy, Thank you for your feedback. We will use this to improve our services. Thank you. Sincerely, Kacie E. Customer Relations Team
TL;DR Don't do business with Fox. I truly wish I could leave less than a 1-star review. As stated in other reviews, they come to your door with high-pressure sales tactics. The people that come to your door to sell to you have very little knowledge of what exactly they do (fed me a lot of bologna), and are college kids from other states flown in to make commissions. We had realized we had carpenter bees, and figured we should try out Fox since they were there. Once the services started we'd get a different "technician" each ... read more
Business response:
Hi Christopher, We are sincerely sorry for your negative experience. I have notified our management team, and they will be reaching out to you shortly to discuss your concerns further. Sincerely, Kacie E. Customer Relations Team
I will never buy anything from door to door solicitors, and especially on a hoverboard. When you try to be polite and decline these guys, they get aggressive. "I'll just go to the door and talk to your husband" LOL he's not home. "If I see another car in the driveway, I'll come back" Um, no you won't. Please to god, never come back.
Business response:
Hi Michelle, We are very sorry to hear about the experience you had with our sales representative. I have notified our sales manager, and they will be addressing this with their team to ensure this does not happen again. Sincerely, Kacie E. Customer Relations Team
The sales rep told me they use all organic treatments that won't harm any non-targets. Their website tells a different story about the pesticides and rodenticides they use in OUTDOOR bait stations, and NOT inside the home. The ingredient in their rodenticides is toxic to birds of prey, wildlife and even cats and dogs if those non-target animals come in contact with and ingest or bite poisoned rodents. Many will die (ask your local wildlife rehabber). The rodents don't die right away after ingesting the poison, so they keep e... read more
Business response:
Hi Averyl, We appreciate hearing from you. We value your feedback. I can assure you that we do our best to ensure that we are approaching our pest control in a professional and safe manner. Our management team would be happy to discuss your concerns further. Don't hesitate to reach out at your earliest convenience. Sincerely, Kacie E. Customer Relations Team
This company needs to stop the door to door sales and aggressive sales tactics. We didn't answer the door when they came so they circle back later and came right in our open garage to accost me. Additionally took advantage of my 87 year old mother with cognitive decline, getting her to sign up for services she doesn't need and making her sign a contract with a $250 early termination fee. Really shady business tactics. I am sure it will be impossible to cancel and my mother's bank account will be depleted quickly.
Business response:
Hi Carrie, We are sincerely sorry to hear about your negative experience. We strive to provide quality service in all aspects. Please give us a call at your earliest convenience and we can discuss your concerns further. Sincerely, Kacie E. Customer Relations Team
Another year, another ignore of property signage. Another negative review as a result.
Business response:
Hi David, Sorry for the inconvenience. I will notify our management team to ensure that our team respects your wishes. Thank you! Sincerely, Kacie E. Customer Relations Team
I left a review months ago, very detailed and now it is gone. Not sure how it disappeared. We thought everything was resolved with Fox Pest Controld of Acton, MA. After canceling our contract months ago. I am now getting bills and emails stating late payment and payment overdue. I tried calling CUSTOMER SERVICE and waited 20 minutes for someone to answer the phone. The CS person asked me my name and them began calling me mam. When she wouldn't listen to me she said I am done with this call, call back when you are in a better... read more
Business response:
Hi Bud, We are sincerely sorry that this has been your experience. Our intention is never to make you feel this way and make it more difficult. I would love to forward your information to our management team so they can discuss your concerns with you. Feel free to reach out at your earliest convenience and someone from our management team would be happy to help you. Sincerely, Kacie E. Customer Relations Team
Fox Pest Control Acton has a 4.7 star rating with 2,968 reviews.
Fox Pest Control Acton is open now. It is open 24/7.