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Fusion Auto Finance

4.9
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About this business

Fusion Auto Finance's New York Lease Return & Resale Center is in Farmingdale, NY. Fusion Auto Finance develops turn-key auto leasing programs with credit unions that generate high customer satisfaction. Fusion focuses its business model on providing competitive programs that are financially sound for the company, the credit union partner, and the credit union member. Along with its marketing partner, GrooveCar, Fusion offers credit unions the CU Xpress Lease, the nation’s number one credit union auto leasing program. Membe... read more

Location details

215 Daniel St, Farmingdale, NY, 11735, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
SunClosed
4.9876 reviews
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58 reviews have no rating
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Chris Cmnyy's profile image
Chris Cmnyy 
recommend  Recommended
4 months ago

Return process was easy. Very nice people at every step of the process. 

Business response:

Thank you so much for your review, Chris. We really appreciate you taking the time to share your experience with us. Thank you, Fusion Auto Finance  

Caroline N.'s profile image
Caroline N. 
on Birdeye

5 months ago

April Rodriguez helped me with my lease and I am so grateful for her! She was extremely kind, and understanding, and actually took the time to assist me. She was knowledgeable and really tried to make the process an easy one for me. I am so appreciative that April was assigned to me. Thank you for treating me like a human with feelings. We often forget that there are real humans with real emotions and life challenges on the other side of the phone. April did not forget and she is the real MVP for that. THANK YOU APRIL!! -C... read more

Business response:

Dear Caroline, We're delighted to hear you had a great experience during your lease-end process. We are completely devoted to making the return process as simple and surprise-free as possible, so it's great to know that was your experience. We will continue to strive to deliver the same great experience for all our customers. We hope to see you back for your next leased vehicle. Thank you once again! Karen Brito Fusion Auto Finance  

George R.'s profile image
George R. 
on Birdeye

6 months ago

Alex, representing Fusion Auto Lease has made the conclusion of my year end lease an absolute pleasure. Alex is an asset to your company. I will give Alex 5 of 5 stars for customer service including consistent follow up making my experience nothing but perfect. Thank you Alex for great customer service. Regards, George from New Jersey.  

Business response:

Thank you so much for your review, George. We really appreciate you taking the time to share your experience with us. Thank you, Fusion Auto Finance  

Mo Sharif's profile image
Mo Sharif 
recommend  Recommended
9 months ago

I had a pleasant experience with this finance company. Went through 2 (3yr) leases. Got a 1yr extension and turned in the car smoothly. 

Business response:

Greetings Mo, Thank you for taking the time to provide feedback about your experience with Fusion Auto Finance. We're glad to hear that you had a pleasant experience and were able to navigate two three-year leases with ease. Thank you again! Best regards, The Fusion Auto Finance Team 

Gene Mullen's profile image
Gene Mullen 
recommend  Recommended
11 months ago

😀very good customer service 

Business response:

Thank you so much for your review, Gene. We really appreciate you taking the time to share your experience with us. Thank you, Fusion Auto Finance  

Janet H.'s profile image
Janet H. 
on Birdeye

11 months ago

So I decided to buy my lease out for my Jeep, called & spoked to Jeanne Libardi. I don’t know how I got so lucky! She was & is wonderful, patient, & kind. Always Got back to me quickly. I can’t say enough how easy Jeanne made the whole process. I bought my Jeep this morning & even the young man that closed our loan was kind & made it so easy! Jeanne, I feel blessed to have u walk me though this. Fusion, Novak Motors are so blessed to have you represented them! Sincerely Janet Basile-Hans 

Business response:

Hey Janet, thank you for taking the time to leave such a nice review. Customer satisfaction is a top priority for us, so I am glad to see that reflected in your lease buyout experience. I made sure that Jeanne got the recognition she deserved. Thank you once again! Karen Brito Fusion Auto Finance  

Marty Orenstein's profile image
Marty Orenstein 
recommend  Recommended
11 months ago

Initially I was upset as I was kept holding Twice for more than an hour. I waited several Days and I connected with Jesus in Texas. After he asked the buy out dept, several times , I was contacted by Jeanne Libardi the lease buy out specialist in Farmingdale NY. Jeanne made me forget the earlier negatives as She was most courteous and responsive. Jeanne walked me through each step and knew her stuff. She is a credit to Fusion and Novak Motors. Jeanne received my pay off check and advised I would be contacted by another divi... read more

Business response:

Thank you so much for your review, Marty. We really appreciate you taking the time to share your experience with us. Thank you, Fusion Auto Finance  

Carin H Constant's profile image
Carin H Constant 
recommend  Recommended
a year ago

🤩😄EXCELLENT SERVICE AND PERSONNEL 

Business response:

Thank you so much for your review, Carin. We really appreciate you taking the time to share your experience with us. Thank you, Fusion Auto Finance  

Michael Merck's profile image
Michael Merck 
recommend  Recommended
a year ago

I was in and out in less than 30 minutes and then they orderred and paid for an Uber to take me home. Very pleasant experiance. 

Business response:

Thank you very much for your review, Michael!