Alex, representing Fusion Auto Lease has made the conclusion of my year end lease an absolute pleasure. Alex is an asset to your company. I will give Alex 5 of 5 stars for customer service including consistent follow up making my experience nothing but perfect. Thank you Alex for great customer service. Regards, George from New Jersey.
Business response:
Thank you so much for your review, George. We really appreciate you taking the time to share your experience with us.
Thank you,
Fusion Auto Finance
I had a pleasant experience with this finance company. Went through 2 (3yr) leases. Got a 1yr extension and turned in the car smoothly.
Business response:
Greetings Mo,
Thank you for taking the time to provide feedback about your experience with Fusion Auto Finance. We're glad to hear that you had a pleasant experience and were able to navigate two three-year leases with ease.
Thank you again!
Best regards,
The Fusion Auto Finance Team
😀very good customer service
Business response:
Thank you so much for your review, Gene. We really appreciate you taking the time to share your experience with us.
Thank you,
Fusion Auto Finance
So I decided to buy my lease out for my Jeep, called & spoked to Jeanne Libardi.
I don’t know how I got so lucky! She was & is wonderful, patient, & kind. Always
Got back to me quickly. I can’t say enough how easy Jeanne made the whole process.
I bought my Jeep this morning & even the young man that closed our loan was kind & made it so easy!
Jeanne, I feel blessed to have u walk me though this.
Fusion, Novak Motors are so blessed to have you represented them!
Sincerely
Janet Basile-Hans
Business response:
Hey Janet, thank you for taking the time to leave such a nice review. Customer satisfaction is a top priority for us, so I am glad to see that reflected in your lease buyout experience. I made sure that Jeanne got the recognition she deserved.
Thank you once again!
Karen Brito
Fusion Auto Finance
Initially I was upset as I was kept holding Twice for more than an hour. I waited several Days and I connected with Jesus in Texas. After he asked the buy out dept, several times , I was contacted by Jeanne Libardi the lease buy out specialist in Farmingdale NY. Jeanne made me forget the earlier negatives as She was most courteous and responsive. Jeanne walked me through each step and knew her stuff. She is a credit to Fusion and Novak Motors. Jeanne received my pay off check and advised I would be contacted by another divi... read more
Business response:
Thank you so much for your review, Marty. We really appreciate you taking the time to share your experience with us.
Thank you,
Fusion Auto Finance
🤩😄EXCELLENT SERVICE AND PERSONNEL
Business response:
Thank you so much for your review, Carin. We really appreciate you taking the time to share your experience with us.
Thank you,
Fusion Auto Finance
I was in and out in less than 30 minutes and then they orderred and paid for an Uber to take me home. Very pleasant experiance.
Business response:
Thank you very much for your review, Michael!
I humbly take back my two previous bad reviews regarding my experiences with Fusion Auto. Once I was able to make contact with Karen from Auto Lease buyout and explained my frustration, she kindly brought it to the attention of her supervisor and we were able to resolve the situation. I humbly apologize for my bad review and I am thankful to Karen for rectifying the problem. I would recommend and use Fusion Auto for future transactions.
Business response:
Dear Mike,
Thank you for taking the time to leave such a nice review. Customer satisfaction is a top priority for us, so we are glad that your concerns resolved.
Thank you again for your kind words! We hope to see you back for your next leased vehicle.
Karen Brito
Fusion Auto Finance
They made it very easy to return our leased vehicle. Everyone was very helpful and courteous. Would definitely use them again.
Business response:
Thank you so much for your review, Richard. We really appreciate you taking the time to share your experience with us.
Thank you,
Fusion Auto Finance
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