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Fusion Auto Finance

4.9
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About this business

Fusion Auto Finance's New York Lease Return & Resale Center is in Farmingdale, NY. Fusion Auto Finance develops turn-key auto leasing programs with credit unions that generate high customer satisfaction. Fusion focuses its business model on providing competitive programs that are financially sound for the company, the credit union partner, and the credit union member. Along with its marketing partner, GrooveCar, Fusion offers credit unions the CU Xpress Lease, the nation’s number one credit union auto leasing program. Membe... read more

Location details

215 Daniel St, Farmingdale, NY, 11735, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
SunClosed
4.9915 reviews
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Joan V.'s profile image
Joan V. 
on Birdeye

3 months ago

April Rodriguez - What a gem! April kindly and patiently worked with me as I changed my mind multiple times between buying the lease, to financing the buy to eventually returning the car. I never felt pressured even though I know April must have had her own schedule and pressures. 

Business response:

We appreciate your kind words, Joan. Thank you for choosing Fusion Auto Finance. 

Denis D.'s profile image
Denis D. 
on Birdeye

3 months ago

April Rodriguez Lease Maturity Advisor handled my extension. She made this transaction very easy and emailed or texted me any questions I had. She showed true professionalism and I would recommend my friends and family to Fusion Auto Finance. April is an asset to your company. Thank you 

Business response:

Thank you for the review, Denis 

Caroline N.'s profile image
Caroline N. 
on Birdeye

8 months ago

April Rodriguez helped me with my lease and I am so grateful for her! She was extremely kind, and understanding, and actually took the time to assist me. She was knowledgeable and really tried to make the process an easy one for me. I am so appreciative that April was assigned to me. Thank you for treating me like a human with feelings. We often forget that there are real humans with real emotions and life challenges on the other side of the phone. April did not forget and she is the real MVP for that. THANK YOU APRIL!! -C... read more

Business response:

Dear Caroline, We're delighted to hear you had a great experience during your lease-end process. We are completely devoted to making the return process as simple and surprise-free as possible, so it's great to know that was your experience. We will continue to strive to deliver the same great experience for all our customers. We hope to see you back for your next leased vehicle. Thank you once again! Karen Brito Fusion Auto Finance  

George R.'s profile image
George R. 
on Birdeye

9 months ago

Alex, representing Fusion Auto Lease has made the conclusion of my year end lease an absolute pleasure. Alex is an asset to your company. I will give Alex 5 of 5 stars for customer service including consistent follow up making my experience nothing but perfect. Thank you Alex for great customer service. Regards, George from New Jersey.  

Business response:

Thank you so much for your review, George. We really appreciate you taking the time to share your experience with us. Thank you, Fusion Auto Finance  

Janet H.'s profile image
Janet H. 
on Birdeye

a year ago

So I decided to buy my lease out for my Jeep, called & spoked to Jeanne Libardi. I don’t know how I got so lucky! She was & is wonderful, patient, & kind. Always Got back to me quickly. I can’t say enough how easy Jeanne made the whole process. I bought my Jeep this morning & even the young man that closed our loan was kind & made it so easy! Jeanne, I feel blessed to have u walk me though this. Fusion, Novak Motors are so blessed to have you represented them! Sincerely Janet Basile-Hans 

Business response:

Hey Janet, thank you for taking the time to leave such a nice review. Customer satisfaction is a top priority for us, so I am glad to see that reflected in your lease buyout experience. I made sure that Jeanne got the recognition she deserved. Thank you once again! Karen Brito Fusion Auto Finance  

Mike's profile image
Mike 
on Birdeye

a year ago

I humbly take back my two previous bad reviews regarding my experiences with Fusion Auto. Once I was able to make contact with Karen from Auto Lease buyout and explained my frustration, she kindly brought it to the attention of her supervisor and we were able to resolve the situation. I humbly apologize for my bad review and I am thankful to Karen for rectifying the problem. I would recommend and use Fusion Auto for future transactions.  

Business response:

Dear Mike, Thank you for taking the time to leave such a nice review. Customer satisfaction is a top priority for us, so we are glad that your concerns resolved. Thank you again for your kind words! We hope to see you back for your next leased vehicle. Karen Brito Fusion Auto Finance  

Brenda D.'s profile image
Brenda D. 
on Birdeye

a year ago

After last year's less than stellar experience with Fusion customer service, I dreaded even the thought of going through it again. However, this year, my experience with Fusion support was fantastic!! I had to decide whether to extend my lease again, buy out, or lease new—and working with AJ made that decision-making process so easy. He was knowledgeable, friendly, and so helpful. Thank you for your superb service! 

Business response:

Dear Brenda, We're delighted to hear you had a great experience during your lease-end process. We are completely devoted to making the return process as simple and surprise-free as possible, so it's great to know that was your experience. We will continue to strive to deliver the same great experience for all our customers. We hope to see you back for your next leased vehicle. Thank you once again! Karen Brito Fusion Auto Finance  

John Z.'s profile image
John Z. 
on Birdeye

2 years ago

Absolute pleasure doing business with fusion, they were there to help with anything i needed every step of the way and really took the time to individualize my needs and help me out in a pinch, i dropped off my 2021 dodge charger today because of some unfortunate circumstances , but they made my drop off seamless, no wait, and the staff was very friendly. Thank you AJ for all your help. You really made a difference.  

Business response:

Thank you for the review, John 

Jenny R.'s profile image
Jenny R. 
on Birdeye

2 years ago

Andrew at extension #111 was so helpful. He answered my questions and helped me understand all my options. He was very pleasant to speak to . Excellent experience!  

Business response:

Hey Jenny, thank you for taking the time to leave such a nice review. Customer satisfaction is a top priority for us, so I am glad to see that reflected in your end-of-lease experience. I made sure that Andrew got the recognition he deserved. Thank you once again! Raquel Lally Fusion Auto Finance