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GAINSCO Auto Insurance

4.9

About this business

GAINSCO Inc., is a property and casualty insurance holding company. Through our insurance brand, GAINSCO Auto Insurance®, we concentrate our efforts on the nonstandard personal automobile market, specializing in minimum-limits personal auto insurance. GAINSCO was established in 1978 as a Texas corporation and is based in Dallas, with a regional office in Miami. Our insurance operations are conducted through MGA Insurance Company Inc., a Texas corporation. 

Location details

WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 8:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
4.92,399 reviews
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2,098
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169
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49 reviews have no rating
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Sharon H.'s profile image
Sharon H. 
on Birdeye

2 years ago

I think the computer is stuck. I get two letters a day telling me about changes to my policy. So far I have recieved about 12 letters.  

Business response:

Hello Sharon! Thank you so much for bringing this to my attention. We will be contacting you shortly. 

Bethany M.'s profile image
Bethany M. 
on Birdeye

3 years ago

I was having some issues getting in contact with an agent to discuss my policy due to the system issues that you guys were facing. I ended up speaking with Derek King in hopes to get some answers. He was so helpful and very attentive to my concerns about my policy. Not only did he deal with me calling quite a few times but he also waited on hold with me until I was connected with someone who could work with me on my policy. His conversation was respectful, understanding, professional and made the waiting times much easier to... read more

Business response:

Thanks for leaving a review and mentioning Derek King. You’re right, Derek is always going above and beyond. We’ll be sure to share your praises with them! 

ness c.'s profile image
ness c. 
on Birdeye

4 years ago

This company offers great services and their customer service is on point. I have recommended Gainsco to all my friends and family. 

Dan S.'s profile image
Dan S. 
on Birdeye

4 years ago

I have not needed them for a claim but I am very impressed with the customer service. It is such a rare thing now days and that really has them stand out in my opinion. I have never needed to hold long and I always get a well spoken, friendly person on the other end.  

Business response:

Thanks Dan! We are very happy to hear of your great experience, welcome to the Gainsco Family. Thank You, Nancy 

Juan P.'s profile image
Juan P. 
on Birdeye

5 years ago

My agent Johnny Garcia was excellent he had one of the best if not the best service I've ever had period!!!!!!! 

Business response:

Thank you so much for your kind words, Juan Pablo. We really appreciate you taking the time out to share your experience with us. Thank You, Nancy 

Rodarte M.'s profile image
Rodarte M. 
on Birdeye

5 years ago

I felt that I needed to express my gratitude to Gainsco's agent Rosalinda D. Sierra by publicly giving the company a great review. I had a few problems with my policy and obviously I was not happy. She listened and offered solutions. She was very knowledgeable and even gave me her extension to follow up the next day. As customers, sometimes we want everything to be perfect. That is not always reasonable, but providing agents like her makes me want to continue using Gainscos services. 

Business response:

Rodarte, thank you for taking the time to share your feedback with us. I am glad that your experience with Gainsco has been great. - Ashley 

Anonymous's profile image
Anonymous 
5 years ago

Amazing company and service. Great policy and reception. Easy to talk to and get the help I need at any time! 

Anonymous's profile image
Anonymous 
5 years ago

Cheap and easy with no issues. Cheap & easy, no problems, representatives speak perfect English and very polite. Refreshing service! 

Anonymous's profile image
Anonymous 
5 years ago

Everything I wanted & Fast! Sky was wonderful in helping me with some corrections to my payment plan. Very clear, patient, kind...... and the way public relations shoould be. She was terrific. 

Frequently asked questions about GAINSCO Auto Insurance

How is GAINSCO Auto Insurance rated?

GAINSCO Auto Insurance has a 4.9 star rating with 2,399 reviews. 

When is GAINSCO Auto Insurance open?

GAINSCO Auto Insurance is closed now. It will open on Sunday at 8:00 a.m.