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GAINSCO Auto Insurance - Dallas, TX
About this business
GAINSCO Inc., is a property and casualty insurance holding company. Through our insurance brand, GAINSCO Auto Insurance®, we concentrate our efforts on the nonstandard personal automobile market, specializing in minimum-limits personal auto insurance. GAINSCO was established in 1978 as a Texas corporation and is based in Dallas, with a regional office in Miami. Our insurance operations are conducted through MGA Insurance Company Inc., a Texas corporation.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I have honestly just had the best customer service experience from this company. When I called in to Gainsco today, I was calling to try and help a mutual customer. Discounts got removed so the policy premium jumped up significantly. I called to find out why they were removed and it was due to not having enough information turned in to the company. I spoke with Bertha Rodriguez in regards to this mutual customer and she was there to help me tremendously. She helped me save this client from switching to a new carrier. I have ... read more
Business response:
Christine, Thank you so much for your great feedback. We pride ourselves in great Customer Service and are glad we were able to help you! -Ashley
Wonderful customer service, Quick follow up. Very Satisfied.
Business response:
Melinda, your feedback is very important to us. Thank you for your business! -Kate
I had a remarkable experience with an employee thank you
Business response:
Richard, thank you for your feed back and your business! -Kate
Very Helpful!!!!
Business response:
We appreciate the STARS, Joseph! Thank you for your business, -Kate
Bertha R. was very helpful and took the time to answer all of my questions. Explained it to me in very clear and easy to understand. Very patiently.
Business response:
Hi Carolyn, we are happy to know all of your concerns were addressed. Thank you for sharing your customer service experience with Bertha! We appreciate your business, -Kate
I am so thankful, for her she is a blessing from above. She was very pleasant on the phone and answered all of my questions very respectful manner. I don't even know her personally, but I am so thankful for her customer service. Your company needs more Bertha attitude. She was awesome.
Business response:
Hi Katina! We agree, Bertha is Awesome! Your positive feedback on Bertha was heard all around our call center. Thank you for taking the time to share you experience. We appreciate your business, -Kate
Bertha Rodriguez Awesome customer service. Very patient and polite while helping with policy. Keep up the good work.!!! Thank you
Business response:
Hi Mary! Thank you for sharing your positive experience with Bertha. We appreciate your business! -Kate
Carolina Beltran gave me excellent customer service and was a great help with a situation that i encountered. Thank you again!
Business response:
Julia, thank you for the STARS! We are happy to know your inquiry was resolved with the help of Carolina. Thank you for allowing us the opportunity to service your policy! -Kate
DOROTHY -DOTTIE FOLSOM IS VERY WELL MANNER PATIENT KIND AND LISTEN I THANK HER SO MUCH FOR HELP ME UNDERSTAND WHAT WAS GOING ON WITH MY POLICY DO TO MY UNDERWRITER BEING VERY LITTLE HELP WITH THERE MESS UP OF 4 TIMES VERY UNACCEPTABLE WEST INSURANCE I HAVE NOTHING GOOD TO SAY ,SO I CALLED GAINSCO AND ASK FOR A SUPERVISOR AND I GOT THE BEST THANK YOU DOTTIE.
Business response:
Debra, thank you for sharing the excellent customer service experience you encountered with Dottie. We agree with you! She is the BEST and we made sure your wonderful compliment was heard all around our call center. Thank you for your business! -Kate
Frequently asked questions about GAINSCO Auto Insurance
How is GAINSCO Auto Insurance rated?
GAINSCO Auto Insurance has a 4.9 star rating with 2,436 reviews.
When is GAINSCO Auto Insurance open?
GAINSCO Auto Insurance is closed now. It will open on Friday at 8:00 a.m.
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