This profile has been claimed by the business owner or representative.
GAINSCO Auto Insurance
About this business
GAINSCO Inc., is a property and casualty insurance holding company. Through our insurance brand, GAINSCO Auto Insurance®, we concentrate our efforts on the nonstandard personal automobile market, specializing in minimum-limits personal auto insurance. GAINSCO was established in 1978 as a Texas corporation and is based in Dallas, with a regional office in Miami. Our insurance operations are conducted through MGA Insurance Company Inc., a Texas corporation.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Desiree (Employee # TXDC24) was very polite and helpful, even when I was a very grumpy caller. She listened to my [rather petty] tirade on the phone, then diligently done her best to resolve my complaint. I called angry and cantankerous; by the time we completed the call, Desiree had made me a happy customer. This employee is an awesome customer service professional, and will be an asset to any company she works for. Two thumbs up for cooling my temper down and solving my complaint! Please relay my compliments on Desiree's c... read more
Business response:
Eric, thank you for taking the time to share your customer service experience with our company. The wonderful compliment you extended to Desiree was heard all over our call center. We are dedicated to providing exceptional customer service each and every time you contact GAINSCO. We appreciate your business, -Kate
I just want to say , Dottie is Excellent and great at what she does!!!!! Thank You Dottie for your help!!!!! I Appreciate You!!!!!
Business response:
Petrina, thank you for taking the time to share your wonderful compliment for Dottie. We are happy to know she was able to satisfy all of your questions and concerns. Thank you for allowing us the opportunity to serve you, -Kate
Needed some help for a client and CSR Zack and Supervisor Nia not only were able to help me but were VERY profession even in explaining customer options I didn't think possible and showed they do go able and beyond to make sure needs of the customer are meet
Business response:
Brian, we are pleased to you received superior customer service from Nina and Zach. Both representatives, along with our entire Customer Service team, are dedicated to providing an excellent experience each and every time you contact us. Thank you for choosing GAINSCO! -Kate
Bertha Rodriguez is a true gift to our office. She is a joy to work with and always helps out with anything we need for our clients. She is the BEST!!
Business response:
Megan, thank you for sharing your positive experience with Bertha. We are totally on board with your comment, Bertha is the BEST! Thank you for your business, -Kate
I have nothing but PRAISE for Bertha Rodriguez as far as help with any of our clients. She is johnny on the spot to get answers to questions and to help with any needs we have with our customers. There so many times that customer service people will give an answer to an agent just to get you off of the phone and I will say I have never had Bertha do that as she digs into the situation to find out what the real problem is and how she can help our office. All I can say is you have a keeper and I am so glad I have her workin... read more
Business response:
Tammy, thank you for taking the time to share your wonderful compliment. We completely agree with you! Bertha is extremely dedicated to providing the best customer service experience. Thank you for choosing GAINSCO and placing your trust in our Customer Service team! We value your business! -Kate
AWESOME CUSTOMER SERVICE. As an Agent, Great experience with representative Alejandrina, very understanding and helpful.
Business response:
Michael, Thank you for taking the time to share your positive experience with Alejandrina. We value your business and are dedicated to providing the best customer service to both you and our insured's. Thank you for your business! -Kate
Wonderful customer experience from Elizabeth!!!
Great customer service from Elizabeth!!! She had a wonderful attitude and great plan knowledge
Business response:
Robert, thank you for sharing the positive customer service experience you had with Elizabeth. We look forward to servicing your auto insurance needs. Thank you for your business! -Kate
I called Customer Service and spoke with Christina G. And Raphael C. And both were very friendly, efficient, and thorough in helping me and providing information. This is the first time I have called this company and I do not dread calling again should I ever have to do so.
Business response:
Cacy, Thank you for sharing your customer service experience. We are always happy to hear from our insured's! Thank you for your business! -Kate
Frequently asked questions about GAINSCO Auto Insurance
How is GAINSCO Auto Insurance rated?
GAINSCO Auto Insurance has a 4.9 star rating with 2,499 reviews.
When is GAINSCO Auto Insurance open?
GAINSCO Auto Insurance is closed now. It will open at 8:00 a.m.