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GAINSCO Auto Insurance - Dallas, TX


About this business

GAINSCO Inc., is a property and casualty insurance holding company. Through our insurance brand, GAINSCO Auto Insurance®, we concentrate our efforts on the nonstandard personal automobile market, specializing in minimum-limits personal auto insurance. GAINSCO was established in 1978 as a Texas corporation and is based in Dallas, with a regional office in Miami. Our insurance operations are conducted through MGA Insurance Company Inc., a Texas corporation. 

Location details

Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 8:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
4.92,434 reviews
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Gary r.'s profile image
Gary r. 
on Birdeye

7 years ago

I worked with Nina and she was very helpful and in a timely fashion. Very professional and responded to email and phone calls thank yiu again 

Gregory H.'s profile image
Gregory H. 
on Birdeye

7 years ago

Gabriela was very helpful and professional in her conduct. 

Zuzana's profile image
on Birdeye

7 years ago

I spoke with Lidia today on the phone and she was amaaaazing 🌺She went 1000miles above for me to help me, kept it calm while I was so irritated she was polite and sooo patient. This is called customer service excellence. Pure example of love what you do attitude. Thank you Lidia for keeping it cool and explaining to me everything every possible way so I could get it all. Thank you for turning my irritation into happy day. 

Business response:

Zuzana, thank you for sharing your feedback. Providing an excellent customer service experience is very important to us and we happy to know that Lidia was able to address all of your concerns. Thank you for choosing GAINSCO! - Kate  

juan's profile image
on Birdeye

7 years ago

I'm a product specialist with JM Lexus. every time I make a sale I have to verify that my customer has insurance before the delivery of the car. I always go the extra mile and help them to change their vehicle or coverage. So I'm used to talk to all insurance companies and representatives available. Yesterday I have a great experience when I had to call your customer service line. Diana really went the extra mile in order to be sure that our customer was covered and that I received all the documentation needed to deliver the... read more

Carl Z.'s profile image
Carl Z. 
on Birdeye

7 years ago

Linda patino went above and beyond to address my concerns and she was a pue pleasure to work with on the phone 

Matt B.'s profile image
Matt B. 
on Birdeye

7 years ago

Gainsco gave me great service. I'd recommend them highly! 

Daphanie G.'s profile image
Daphanie G. 
on Birdeye

7 years ago

I am an agent in Arizona, sometimes it's scary thinking we didn't do something right but I spoke with Theresa Melgoza she helped me all the way she made a very scary thing into a positive one, she was kind, helpful, and prompt. very professional as well. She is the kind of person I WOULD LOVE TO HAVE ON MY TEAM. thank you for that. 

Mark S.'s profile image
Mark S. 
on Birdeye

7 years ago

Andriana Garcia was just a joy and a pleasure to do business with . Answered every question and was very professional 

Eric T.'s profile image
Eric T. 
on Birdeye

7 years ago

Desiree (Employee # TXDC24) was very polite and helpful, even when I was a very grumpy caller. She listened to my [rather petty] tirade on the phone, then diligently done her best to resolve my complaint. I called angry and cantankerous; by the time we completed the call, Desiree had made me a happy customer. This employee is an awesome customer service professional, and will be an asset to any company she works for. Two thumbs up for cooling my temper down and solving my complaint! Please relay my compliments on Desiree's c... read more

Business response:

Eric, thank you for taking the time to share your customer service experience with our company. The wonderful compliment you extended to Desiree was heard all over our call center. We are dedicated to providing exceptional customer service each and every time you contact GAINSCO. We appreciate your business, -Kate 

Frequently asked questions about GAINSCO Auto Insurance

How is GAINSCO Auto Insurance rated?

GAINSCO Auto Insurance has a 4.9 star rating with 2,434 reviews. 

When is GAINSCO Auto Insurance open?

GAINSCO Auto Insurance is open now. It will close at 8:00 p.m.  

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