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Gentle Dental Brea
- Dentists
- Brea, CA
About this business
Location details
715 E. Birch St, suite 4A, Brea, CA, 92821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had called and asked if they take my insurance. The front office worker said yes. They took all my information down. It took 30 mins. I was glad I had my appointment so soon all so they can call me the next morning and say they don't take my insurance. I read the reviews on this place and I chose to ignore them and give this office a chance. Forget it. Don't even bother.
Business response:
Thank you for bringing this concern to our attention. We will share this review with local and regional management. Please contact our local management team at (714) 332-1006 and ask for the Practice Manager.
I have been receiving a bill due for over 2 years from this office for a visit that I walked out when I had to wait 30 minutes in the lobby and then wait another 30 minutes in the dentist chair without anyone coming over to see me. I am not sure why I am being billed for the appointment when I didnt receive any services.. I have talked to several AP person in their billing office, who keep saying I should ignore the invoices...but I really am sick and tired of this company sending me the bill every month.
Business response:
Thank you for bringing your concerns to our attention. Please internal message us your number our Director of Operations will contact you for further details. Our email is riskmanagementdepartment@interdent.com or, if you would prefer to call, (844) 219-8187. Thank you.
screw this place staff is incredibly unhelpful never letting me make appointments and they always make you wait longer than you should. had the same teeth issues for years now haven't fixed anything. ridiculous so over it
Business response:
Elisa, we are concerned to see your review regarding the wait times that you have experienced. We are looking into the situation and may need to gather more details. Please contact our local management team at (714) 332-1006 and ask for the Practice Manager.
My first experience and my last! I called for service and left a message after hours and never received a call, once they opened (approximately an hour after they opening) I called and explained l I had left a message and needed to be seen on an emergency as I shattered a molar. My appointment was made and I was told to complete the paperwork being sent. I checked email and text for over an hour and nothing arrived so I went to their website and printed a copy of the new patient forms and completed them I arrived 20 minut... read more
0 stars if I could. Came fore a crown replacement. Seemed simple enough. They told me to come back and after sitting in the lobby for 30 mins the staff tells me that the crown was not there. Next week when I come back the dentist cements the crown and when I go home the contact is not tight enough. Come to find out a month later I get an additional bill for the remaining balance after I already paid for half of the crown. I DO NOT UNDERSTAND how they can give you the estimate on the procedure and crown then after tell you th... read more
Well, where do I begin. My husband is 72 and has horrible teeth. They wanted to pull all his teeth and charge an arm and a leg for implants. They are not available when he has has teeth broken or fallen out. They do not call us back or answer their phones. They don't give him antibiotics or any pain relievers. He is now walking around without a front tooth, like a hillbilly and waiting a month to be fitted for an implant that cost us $2500 for one tooth. They are refusing to treat my son, 24 years old. They are insisting he... read more
Worst staff ever. They will try to scam you by telling you that you need multiple services/procedures. This happened to me and after I declined they tried to intimidate/ bully me into it by getting multiple doctors and staff members into my station (not the first time this has happened in my family). After I declined again the dentist stormed out of the room almost throwing a fit because I refused. I switched dentist right after this incident and guess what.. my teeth were great and not rotting. I also didn't need all the se... read more
Business response:
Dear Brenda, Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. We are researching the details your review and will discuss with our providers and local team. If you would like to talk to someone regarding your experience or online review, please call us at (714) 332-1006 . Thank you.
Without question the WORST experience of my life. Had a tooth SO DAMAGED by a dentist there it had to be extracted. Was billed for MULTIPLE things that they never did. Fillings never done, deep cleanings never done, in office whitening ($450) never done, $450 periodontal trays, never delivered......and on and on. When I expressed my disappointment the "office manager" Jaime, (a man, Jaime is pronounced "Hi-May") said, "Well, I guess you should have looked at the treatment plan closer before signing....that's on you". When I ... read more
I just got a call from this office saying that I owe money from 2019 (what???) something about my Insurance didn't cover the treatment, I was so confused and I decided to come check out their reviews and I'm coming to the conclusion that because of their bad reputation they are losing a lot of business and therefor they're are trying to go after old clients. Very disappointed
Frequently asked questions about Gentle Dental Brea
How is Gentle Dental Brea rated?
Gentle Dental Brea has a 3.9 star rating with 255 reviews.
When is Gentle Dental Brea open?
Gentle Dental Brea is closed now. It will open on Monday at 9:00 a.m.