Gentle Dental Community San Francisco

Jaime F. 

on Yelp

4 years ago

Overview: if you need ONLY a (maybe) adequate cleaning, I'm sure they'd be fine. Otherwise I have no confidence in their practice. I scheduled a cleaning and a possible molar cap. I got there and was told they would only do x-rays and a general exam. [I confirmed this with them multiple times because I had to take time off work]. The exam (literally) was him hitting my teeth with the back of the small mouth mirror thing and saying "does that hurt". He said everything looks fine and was ready to move onto the next person... read more

Walker B. 

on Yelp

4 years ago

After having read these reviews, and having the exact same experience, I'm totally perplexed how the doctors at this practice could allow for the total lack of professionalism and organization from the front office. The difficulty in scheduling an appointment, and the mixed signals from their office and their totally worthless "call center," is just horrendous. This difficulty to actually get service makes me wonder if they're colluding with the insurance companies and getting paid to actually NOT provide service. Just a ... read more

Jeffrey T. 

on Yelp

4 years ago

Horrible experience if you have Denti-CAL insurance. The dental exam lasted approximately 4 minutes (or less), the dentist was cold and rude, and then I was referred to a dentist for follow up in San Jose. As I don't have transportation to travel 2 hours the entire experience was a complete waste of time. They are also NOT accessible to anyone disabled. There is a long staircase to the dingy office space, with no elevator . AVOID AT ALL COST 

Dee M. 

on Yelp

4 years ago

As a new patient I made an appointment 30 days away, after verifying that they take my insurance. The night before the appointment I received a call telling me that I was not 'assigned' to them by the insurance company and it cannot be changed in time for tomorrow's appointment. BS! I called my insurance in the morning and they did it right away! When I called the office to explain that I had corrected it, they said they had given my appointment away and couldn't squeeze me in. I finally saw dentist for oral exam and xrays ... read more

Sarah N. 

on Yelp

4 years ago

The only reason I chose this office because it appeared to have some of the best reviews of those available through my insurance. While the care is good, the organization isn't! I waited 2 hours to have an exam and guard fitting. And have to make a separate (!!!) to do the cleaning (a practice that is rare for a dental office, so be warned) and go through this ridiculousness all over again... just for basic dental care. If you have other choices, use them! And definitely don't drive and clear your schedule for 3 hours, depen... read more

Daniel H. 

on Yelp

4 years ago

Do not go there. Many reviews attest to their rather peculiar habit of making a first time appointment with them and then not answering the phone and never returning voice mails. That is exactly what happened to me. The only way you can get through to a live person is to press the number for new patients. It seems they are only interested in seeing you once. Then I tried to get them to forward my x rays to my new dentist. They told me they would and had me fill out a long form. I wasn't the least surprised when they never se... read more

Julia B. 

on Yelp

4 years ago

They are terribly disorganized with scheduling. It takes about 6 months to get an appointment and three of my appointments were scheduled for the wrong date and time than was communicated to me. Do not waste your time. 

Mr R. 

on Yelp

4 years ago

Has anyone had any luck getting the office staff to follow up with you after they've agreed to several times? Today I couldn't get through to anyone on a call or voicemail to follow up with them again. Am I missing something? 

William L. 

on Yelp

5 years ago

Three month wait time for an appointment and the day before my cleaning I get a call asking if I can come in earlier for my scheduled appointment. I said no, that I couldn't because of work and they said "that's fine." I show up and they had cancelled my appointment. Horrific