This profile has been claimed by the business owner or representative.
Gentle Dental Del Lago
- Dentists
- Escondido, CA
About this business
Location details
3440 Del Lago Boulevard, Suite C, Escondido, CA, 92029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 10:30 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I HATE HATE HATE this place! Hard sell on unnecessary work. Left me sitting in a chair for 45 minutes waiting to have teeth cleaned. Never got done. My son got pain killer injection for filling. Waited almost an hour to the point where they had to give him the shot again. For your family's sake and for yours PLEASE DO NOT CONSIDER.
Business response:
Dear Steven M., Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at (760) 746-8777 . Thank you.
The worst and most unprofessional dental office I've ever experienced. I don't even know how this place is still open.
This place is horrible! They only care about upselling you on unnecessary dental procedures. If you care about keeping your teeth and your wallet, go somewhere else!
Business response:
Dear Jeffrey N., Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at (760) 746-8777 . Thank you.
Disappointing front desk staff. Their customer service makes me feel like I'm a nuisance to them. Struggling with insurance coverage every time I need to change it. Frankly, the front desk staff are not the sharpest knives in the drawer. Their appointment scheduling system is from the 90's (black screen, green type), no online scheduling options. Even if you schedule an appointment you can expect 30-40 minute wait time anyway. The office itself is rather dated. The horrible top 40 radio is constantly losing signal. Once I sa... read more
Business response:
Dear Peter S., Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at (760) 746-8777 . Thank you.
I'm sorry to say but if you are front desk staff customer service and satisfaction along with professionalism should be a priority! Not in this building. Happy to say with the exception of Ortho, they have been great all the way around.
Business response:
Dear Lurdez H., Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at (760) 746-8777 . Thank you.
While the staff of the place was welcoming and friendly, the corporate policies are not. After they took a series of x-rays the likes of which I've never seen before (good thing? bad thing?), Dr. Feldman told me I needed several new crowns right away. I ignored that advice and now that I'm back to my former dentist, she does not seen anything that needs immediate attention at this time. When I told them I would not be coming back, it did not stop them from sending texts reminding me I needed to come in...blah blah blah. They... read more
Serivce here sucks! Almost every time I'm here I have to wait 30 to 50 minutes because they are "running late" I believe that if they are running late they should atleast call you ahead so you won't waste an hour in the waiting room. The girls in the front desks are very unprofessional and rude if you confront them about how long the wait time is. After my braces journey is over I will defiantly not be back.
Business response:
Dear Stephanie M., Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call our Patient Relations team at 800-673-1889. Thank you.
Just received a bill dated for May 2016 of $900+ for care that took place early 2015. Apparently my insurance company denied our care. Almost a year later they try and send a bill? Not only that, I have had issues with crowns they did but because they "maxed out" my insurance, I have to wait to get care somewhere else.
Business response:
Dear Zandro, Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call our Patient Relations team at 800-673-1889. Thank you.
Just awful! Please do not go here, my cleaning took 10 minutes and they kept telling me I needed a deep cleaning and when I said I just wanted a regular cleaning they said they would do it today but that I could not go to them in the future. The office manager was pushy and a bully. I was told I had gum disease like every other person that came in. I do not have gum disease and have never required a special deep cleaning. I really would be embarrassed if I worked here and treated people that way.
Business response:
Jamie L., Thank you for your feedback and sorry we didn't do a better job in explaining the difference between a prophy (regular cleaning) and scaling and root planning (SRP or sometimes called "deep cleaning"). SRP is needed when there is plaque or bacteria deep beneath the gums. Left untreated, this bacteria can lead to serious infection and other health issues. It would be irresponsible for the dentist to do a prophy when an SRP is needed and both the insurance company and dental licensing board could take action. Again,... read more
Frequently asked questions about Gentle Dental Del Lago
How is Gentle Dental Del Lago rated?
Gentle Dental Del Lago has a 4.5 star rating with 1,298 reviews.
When is Gentle Dental Del Lago open?
Gentle Dental Del Lago is closed now. It will open tomorrow at 9:00 a.m.