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Gentle Dental McCarthy Ranch
- Dentists
- Milpitas, CA
About this business
Location details
142 Ranch Drive, Milpitas, CA, 95035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible I've had 3 appointments and always have had to wait an hour after my appointment time to start. This place is just terrible I would not recommend. Quality and service would get a 0 star.
The doctor team is ok but the front desk and billing team is horrible. Don't come unless you want to spend hours on making phone calls and deal with suddenly popping up bills from years ago. Can't believe a chained and professional clinic will hire such rude and unprofessional communication support crew. They only know hang up your calls.
OUR ORTHO ORDEAL I've never written a flaming Yelp review before. But then I've never has such as bad experience with a doctor before. The doctor was an orthodontist at Gentle Dental in Milpitas. Here's a summary of the 6 pages of notes that I took: 1. NOT Gentle at all - lots of pain and discomfort 2. Dr. started treatment too early - all baby teeth 3. Dr. caused her own delays - miscalculations, poor planning & scheduling 4. Dr. and staff LIED to us 5 times - about procedures and scheduling 5. Dr. made mistakes order... read more
Business response:
Thank you for bringing your concerns to our attention. We pride ourselves on ensuring a professional and safe environment for all patients, employees, and visitors. Accordingly, we take these types of allegations very seriously and have initiated an internal review. We would appreciate the opportunity to learn more about the circumstances leading to your concerns. If you would kindly internal message us your number our Director of Operations will contact you for further details. Our email is riskmanagementdepartment@interden... read more
GREAT STAFF but BILING ISSUES and it's way too cold in there. It's important to note that EVERY staff member is so friendly! And EVERY person that worked on my teeth is knowledge and professional. Ray had such a way with his patients and I'm *truly thankful* that I had the opportunity to see him! But billing is such a critical element, and unfortunately, it's so alarming bad here, that it's enough to take a 5 star down to a zero star. Poor billing can mean you getting overcharged. What kind of business would leave you con... read more
If I have the chance to reverse all of Gentle Dental's work, I take it in a heartbeat. Years passed, and I have gone through multiple dentists as an adult. The treatment from my new dentists to this company is incomparable, and it is harrowing to think Gentle Dental took greed over my long-term benefit and health. After Gentle Dental's braces treatment, I had teeth and jaw problems that grew every year. There were unnecessary procedures for my non-impacted teeth that included removing four bicuspid teeth without a second o... read more
Update: I made such update as the staff from their office called me and argued with me during my working time. In my last visiting with this office, my appointment was 9 am and I waited in their office until 10 am and was noticed that my X-ray was lost. I needed to pay $75 on my own, or otherwise I needed to contact with their Hayward office to see if someone there can find my X-ray data. I got back home and checked with my insurance. Indeed I took X-ray at my first visiting and they charged my insurance. When I contacted w... read more
Let me preface this by saying that the review is for an experience that happened years ago, but made so much of an impression on me that I am still incredibly angry when I think about it. My 1 year old at the time needed teeth cleaned because I had not known, as a young mom, that the sugar in breast milk can cause tooth decay if not brushed (I thought that only started with other liquids or solids), and my son had started getting teeth in at 3 months old. I felt like a horrible mother, and trusted what they told me, which... read more
This place is a scam. Only there to weasel their way into making more money. They do not care about their patients, they do not explain anything to you and they can't even do their job right. Went in for a temp crown, waited over an hr from my appointment time. Once I was finally seated in the chair, I had to wait another 45min for them to figure out what they were doing and how it was getting paid for. A few of the dental assistants seem to not care about their job. One dental assistant just stuck a suction tube in the back... read more
Horrible horrible place. Slow, bad services, lack professionalism, and costly. You can't get a copy of your own x-ray here. It's a picture of you, you pay for your x-ray to be taken, and yet you have to pay additional $26 for a copy of your x-ray. Not all offices have this fee because ethically speaking, * we paid for it already.. and it's an x-ray of me...How hard is it to send out an email of the electrical copy? This place is not for service and desire to help the patients or their neighbors. This place a for bus... read more
Frequently asked questions about Gentle Dental McCarthy Ranch
How is Gentle Dental McCarthy Ranch rated?
Gentle Dental McCarthy Ranch has a 3.9 star rating with 228 reviews.
When is Gentle Dental McCarthy Ranch open?
Gentle Dental McCarthy Ranch is closed now. It will open tomorrow at 9:00 a.m.