Gentle Dental McCarthy Ranch

Austin V. 

on Yelp

8 years ago

My family has been going to this office for quite some time even after leaving the Milpitas area. My 8 year old daughter was to get some routine treatment done by the pediatric dentist for a filling. My daughter has developed a fear of the dentist but the dentist and dental assistants did NOTHING to put my daughter at ease. My daughter is not a difficult child and just like any child she will cry when she feels like she is in harm. The dentists and dental assistants did nothing but constantly threaten my daughter for hours... read more

Tom G. 

on Yelp

8 years ago

AVOID Gentle Dental McCarthy Ranch!! Dental care is fine, but the billing/office staff are completely incompetent and can't even submit bills to the insurance companies properly. I have been trying to get them to resolve insurance issues for almost a year now. Avoid this office at all costs!!!! 

Alitta B. 

on Yelp

8 years ago

I would stay away from this dentist. I had some work done recently and paid at the time of my appointment the agreed upon amount. Weeks later they send me a bill for about the same amount. I call several times, no one picks up. Finally I get someone and it is explained that they made a mistake in the estimate and it is actually DOUBLE what they originally quoted me. This is not an acceptable level of error when dealing with hundreds of dollars. The woman agrees to go back to my insurance company and will call me the next ... read more

Nidhu J. 

on Yelp

8 years ago

Please avoid. The whole purpose of this dental is to make money. The management only makes money. They charge for my daughter teeth cleaning even through it was not done. They told me that I have signed documents that tells it was done. The day I went to dental it was late by 45 min and after seeing doctor it took almost an hour. The they send me to a different nurse which was doing teeth cleaning. There again I need to wait since she was doing teeth cleaning for someone else. So I informed them that I will do it later. Afte... read more

Sandi H. 

on Yelp

8 years ago

First...they have a call center that makes there appointments and it makes appointment before the office is open. They were not ready for me in my first appointment. Then I had to listen to the dental assistant complain about how I was there before hours. Dr. Ma was great (so i thought). I felt well taken care of and thought I was on my way to getting my broken tooth fixed. I made my next appointment and all set. Nope....5 days later got a call that the doctor doesn't want to work on me, only send me to a specialist. F... read more

Balaji R. 

on Yelp

9 years ago

AVOID IT I went for Root canal treatement for my kid . They informed the charges and first time they did not give the full estimate of costs. After asking twice I got the correct estimate. Then , just before going to making my kid sleep on teh dentist chair for RCT they said that their will be extra cost for Kid refrain behavioral system which is a big amount. Totally unethical behaviour stating the price at last moment when i cannot even stop the treatment,When I asked they them what they said was they are sorry. 

Noora G. 

on Yelp

9 years ago

This rating is way overdue, but here my story for an 1-star review: In December I had my bi-annual checkup and cleaning. One tooth was also aching and so Dr. Edelman took a picture and said I most likely needed a root canal and so I got a referral. After all the work that was already done by him I though he just was in it for the money. So I went for a second-opinion to my husbands dentist. Not only did he confirm that I didn't need a root canal, most importantly or unfortunately he stated that I had 6 (!!) cavities. Also ... read more

Violet Y. 

on Yelp

9 years ago

Unbelievably poor patient handling. I had four teeth to be filled and after filling the first two I had pain flossing one as if the tooth is coming out. I do understand that dentists make mistakes too but as I went to fill the other two and told about the pain, Dr. MA told me very indifferently that sometimes it happens that filling doesn't attach to tooth but instead of taking an image, he numbed the other side to continue new fillings. I insisted I want to check the tooth in pain and only then he took xray and said we sh... read more

Catherine N. 

on Yelp

9 years ago

I was glad that I found a place which is close to my work I it's convenient for me. The place is nice and staffs are friendly and helpful. 2 stars for the location and their employees. The thing that pissed me off was they DO NOT know how to process paperwork and how to work with insurance. Usually they should verify my insurance before giving me an appointment. They did not! They gave me 2 appointments without verifying my insurance since they could not verify by my ssn (other places I went to I used my ssn for verificatio... read more