Gentle Dental Mililani

M J. 

on Yelp

10 years ago

I wish I had paid more attention to all the bad reviews for this dental practice. Bills were improperly submitted to insurance; contracts were falsely explained and copies not provided; care plans also not provided; we have spent months trying to resolve a billing problem and despite calls every month asking for a proper itemized invoice and related paperwork, nothing is ever produced. The problem is always blamed on some anonymous staff person who is never available to speak on the phone or who no longer works there. When... read more

Curtis E. 

on Yelp

11 years ago

Just like the other person with the billing staff. I am having problems. I received a quote for a procedure for my kid. over $600 dollars I ask them again they told me $600. I ask them to make sure they have both insurance on the bill, they said they did. I told them I wanted the office manager to call me. A couple of days later the new quote is for $82.00. But I had to pay $169 an 100% over there estimate. This is a statement on the billing charge BASED ON A REVIEW OF THE INFORMATION SUBMITTED, DELTA DENTAL HAS CHANG... read more

David N. 

on Yelp

11 years ago

Worst Dental Treatments Ever Gentle Dental Mililani Incident number 1. 1. I was told that I needed four teeth extracted and that I needed Implants. I was previously told by the U.S. Military Dentists that they could save those teeth (Upper and Lower Molars). 2. I was quoted $3,500 per implant for the entire procedure. 3. Gentle Dental Mililani could not do the implant screw in posts so I was referred to Gentle Dentle Pearl City (building near Toy's R Us). 4. The Dental Implant Posts were done properly (older more experien... read more

Tom M. 

on Yelp

11 years ago

I am only sending this review and providing this rating now because I really had faith in this Dental Care Establishment. After all, I've been with them for over 12 years now. Let me first start of by saying that the dentists and dental assistants are all very professional and do a really great job of taking care of my whole families dental needs. Don't have a single bad thing to say about them. I enjoy and trust my families care to them. However, that doesn't hold true for their office staff and billing personnel. In ... read more

Theresa B. 

on Yelp

11 years ago

I have a fear of dentists, many people do and if your one of them, don't go here. The front desk staff was nice to me and so was the general dentist who saw me. After I had my consult he recommended me to see the denture specialist who was horrible. He was not sensitive to my fears at all. As he was poking and prodding around my mouth I was continually telling him it hurt. I had a lot of pain before hand which is why I went to the dentist in the first place, he proceeded to tell me "I've been doing this for years, I know whe... read more

Brian M. 

on Yelp

11 years ago

i had missed my appointment by about 10 minutes. I called to let them know that I was only a few feet away and I apologized to the front desk. However they could not see me and they said their next appointment was 3 months away. I was willing to reschedule and I asked for mornings and they were not able to help me with my time frame. I've been going to this dentist office for over two years. this was the first time I was late. i acknowledged that i was late. but you would think they would want to retain customers. apparent... read more

Janelle O. 

on Yelp

12 years ago

I used to come here for xrays and teeth cleaning when I was in elementary. Now I go somewhere else. Last week my mom and I brought our grandfather in to see why he was having teeth pain. I'm sorry, I have to agree with the other post about the receptionist being less than helpful. I wanted to schedule a teeth cleaning for my grandfather and she just looked over the counter at the other lady who wasn't at her counter who took payments and scheduling. This visit just irritated me because they were not able to accommodat... read more

Melissa M. 

on Yelp

12 years ago

I was a potential customer, just coming in to ask questions. The receptions had no customer service whatsoever... She seemed to care more about saying just enough to get me out of her face... Decided at that very moment, I will find a dentist somewhere else... Somewhere that's more welcoming and cares about their patients. 

Fran C. 

on Yelp

12 years ago

Gentle Dental was selected based upon location. They expect you to arrive 15-20 minutes earlier than your appointment but end up being seen 30-40 minutes after it was scheduled. The receptionist and those that answer the incoming calls seriously need an attitude adjustment. I felt like my appointment was rushed. Needed an appointment for cleaning and the next available appointment was 5 weeks out. I have chosen to go with another dentist office. Hope this helps...