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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I am a former employee of Grand Prairie Ford and just thought the public should hear my experience with this dealership. I was fired in November of last year for having two months of low performance in my sales. Now I NEVER have low performance in sales I in fact used to be a sales manager prior to working at ford. However at that time I had a miscarriage and had several complications from the pregnancy that required me to visit the doctor and hospital several times within those 2 months which caused my low performance. But ... read more
While it was a pleasure doing business with my salesman I am unsatisfied with my purchase due to unseen cosmetics that I now have to pay for.
Business response:
Thank you for sharing your feedback. We're glad to hear you had a positive experience with your salesman, but we sincerely apologize for the issues you encountered with the cosmetics of your vehicle. We understand how frustrating this must be, and we'd like to help make this right. Please contact us so we can better understand the situation and work together to find a resolution. Your satisfaction is important to us, and we want to ensure that your concerns are addressed.
Bought a ram 1500 big horn, after two weeks later the radiator broke, dealership didn't fix l, I fixed out my pocket.
Business response:
We're very sorry to hear about the issue with your truck. This is certainly not the experience we want for our customers, and we understand your frustration. Please reach out to Maricela Vera at Mvera@grandprairieford.com so we can look into this further and see how we can assist you. We value your business and want to ensure this is addressed properly.
I made a recent purchase and as it was too late, I signed the purchase documents on impulse. Unfortunately, they do not explain the price of the vehicle and make you sign digitally and do not give you any documents on the day of purchase. They do this so that you do not regret it and when I realized that the price was so high, it was too late.
Business response:
Thank you for sharing your feedback, and we apologize for any confusion or frustration you experienced during your purchase. We want to ensure that all of our customers fully understand their purchase details. Please reach out to Maricela Vera at Mvera@grandprairieford.com, and she will be happy to assist you and address any concerns you may have regarding your purchase. We look forward to resolving this for you.
Have always enjoyed customer service but it was different this time and not sure if I would use him again
Business response:
Thank you for your feedback! We’re glad to hear you’ve enjoyed our customer service in the past, but we’re sorry to hear that your most recent experience didn’t meet your expectations. We value your input and would love to learn more about what happened so we can improve moving forward. Please feel free to reach out to us directly so we can address your concerns and ensure a better experience next time.
Really bad atención to the customer and they don’t have the cars ready and fully inspected
Business response:
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. Please reach out to Maricela Vera at Mvera01@vtaig.com so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Salesman did not communicate well during the deal. He went back and forth to his ‘manager’ more times than were necessary. It was infruriating!
Business response:
Thank you for taking the time to share your experience. We apologize for the frustration you encountered due to the lack of communication during your deal. It’s important to us that our customers feel informed and valued throughout the purchasing process. To address your concerns directly, we encourage you to contact Maricela Vera at Mvera01@vtaig.com. She is dedicated to improving our customer service and would appreciate the opportunity to discuss your experience further. Thank you for bringing this to our attention, and w... read more
Agreed sales price $43662 they put $47502 now they keep passing problem to someone else.
Business response:
Thank you for bringing this to our attention. We apologize for the confusion regarding the agreed sales price. Please reach out to Joseph Coates at JCoates@grandprairieford.com, and he will assist you in resolving this issue promptly. We appreciate your patience and look forward to making this right.
I wish that the final price and the price on the website weren’t so different
Business response:
Thank you for your feedback! We’re glad to hear you had a positive experience overall. We understand that discrepancies between online prices and final costs can be frustrating, and we’re continually working to ensure transparency throughout the buying process. If you have any further questions or concerns, please feel free to reach out to us. We appreciate your support and hope to assist you again in the future!
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.4 star rating with 11,941 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.