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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
The finance team was good. The sales team was awful. It took 6 hours to complete the process. I purchased my 1st car 40 years ago and have never been treated this way. They used every cheesy sales tactic imaginable. I will never visit this dealership again.
Business response:
Thank you for taking the time to leave a review about your recent experience. We are happy to hear the finance team provided a positive experience. At Grand Prairie Ford, we strive to provide a smooth and efficient car buying experience for all our customers. We understand your frustration with the time it took to complete the sales process and the tactics employed by the sales team. We sincerely apologize that your visit fell short of our standards. We value your business and your feedback. We are continuously working to im... read more
What you can expect: 1) Being lied to: Told me my bank's rate would be 11%. Bank actually offered my 6.5% 2) Being offered a much higher interest rate than you could get otherwise. 3) Not sharing your credit score with you even after you ask. 4) Being lied to that you being given a “free” warranty when in fact they lower your interest rate to keep the payment the same. (This doesn't help you if you already planned to refinance) 5) Being charged to have the car inspected/detailed, which is just hiding costs that other dealers... read more
Business response:
Thank you for taking the time to leave this detailed review about your recent experience. We sincerely apologize that your car buying experience fell short of our usual standards. We take transparency and clear communication very seriously at Grand Prairie Ford. It's disheartening to hear that you felt misled regarding financing options, interest rates, and warranty details. We strive to present all options openly and allow our customers to make informed decisions. We would like to get a better understanding of your specific... read more
Did not receive my paper work from finance still don’t have it and I don’t have my title to the truck it has been almost 4 months I have contacted the gm and he assured me that I would receive my paper work through email while we were on the phone and I have not.
Business response:
Thank you for taking the time to leave this review. We understand this is frustrating, and we sincerely apologize for the delay. Please contact Joseph Coates at JCoates@grandprairieford.com, and we will do our best to make this better.
Didn't like that the front window came with a chip in it and no floor mats plus bumper was hanging off in front and had bald tires
Business response:
Thank you for taking the time to leave a review and bringing these issues to our attention. We sincerely apologize for the condition of the car you purchased. We would love the opportunity to rectify this situation. Please contact Melissa Perry at 855-971-6306 and we will do our best to make this better.
Do not go to the place. This place is such a rip off. They pretend to have your best interest, and they do not. Ron Smith, have you believing a bunch of stuff just to make a sale. He doesn't care about anything but messing up people credit and taking people money. Bunch of lies. I will never go there again.
Leaks oil when bought off the lot and y'all want me to pay for it!!!
Business response:
Hi Scott, we're sorry to hear about your experience. Our team strives to provide top-notch service and we apologize for any inconvenience. Please contact Melissa Perry at 855-971-6306 and we will do our best to make this better.
This was the last service on my contract. They were supposed to rotate the tires they did not rotate the tires. They got into the car dirty and it smelt like oil for 2 days.
Business response:
We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality ser... read more
Had my car for almost one month. Did not look at it until it had been there for 2 weeks
Business response:
We apologize for the extended duration it took to address the issues with your vehicle. Your satisfaction is our priority, and we understand your frustration with the length of time it took to complete the necessary repairs. We strive to provide efficient and timely service to all our customers, and we regret that we fell short of your expectations in this instance. Please know that we are actively reviewing our processes to ensure that similar delays do not occur in the future. If there's anything else we can do to address ... read more
I took my truck for service for couple repairs and they fix the repairs and I got back my truck with damage in the interior and driver front speakers not working.
Business response:
We're sorry to hear about your experience with our service. We strive to provide top-notch service and it's disappointing to hear that we fell short this time. We appreciate your feedback and will address these issues with our team to ensure it doesn't happen again. Thank you. Please contact Melissa Perry at 855-971-6306 and we will do our best to make this better.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.4 star rating with 11,941 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.