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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
That’s way to many word for you to require anyone to write after they spend money at your place. This should be optional
Business response:
Thank you so much for your positive feedback! We're glad to hear that you had a great experience with us. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. We look forward to seeing you again soon!
I recently bought a ford expedition max 2021. The listed price on carguru was 35k, no where in the ad did it say this pricing was for people with 700+ credit score. After they ran my credit, said I wasn't qualified and decided to raise my price to almost 40k. I was hesitating to even want to buy the car at that point seeing this bait and switch game they are playing, but my wife really wanted it. After that come the financing part, which was fairly quick and they really tried to make the deal worked, even went as far as rais... read more
Business response:
We're sorry to hear about your negative sales experience, and we appreciate you taking the time to share your feedback. Providing excellent customer service is of utmost importance to us, and we regret that we fell short of your expectations. To better understand the specific issues you encountered during your sales experience, we would be grateful if you could provide us with more details about what went wrong. Your feedback is essential to help us identify areas of improvement and make necessary changes to enhance our cust... read more
Went to buy two trucks. Worst service I have ever had. First salesman Josh could not find the keys to the trucks we were looking at. Then bought wrong vehicle. Sat for long periods of time waiting. Sales manger would not try to work with us on prices of truck. Decided to buy trucks. When we looked at the truck it was in perfect condition. Finally got paperwork finished and we were ready to come back to Tyler. We did not see the truck again until they said it was ready to drive home. Got truck home and looked at it under ligh... read more
Business response:
We're sorry to hear about your negative sales experience, and we appreciate you taking the time to share your feedback. Providing excellent customer service is of utmost importance to us, and we regret that we fell short of your expectations. To better understand the specific issues you encountered during your sales experience, we would be grateful if you could provide us with more details about what went wrong. Your feedback is essential to help us identify areas of improvement and make necessary changes to enhance our cust... read more
Very deceptive and shady. Salesman quoted me a price on a truck(in writing). Took sometime to work out that price. I'm 5hrs away and when i said i'd come in for that price he added 1600 dollars. Same truck but he said that was a one day only price. At no time did he say that earlier and he knew I was 5hrs away, no way to make it in the night we agreed on cost.
Business response:
We're sorry to hear that you were not satisfied with the pricing during your sales experience. Our goal is to provide fair and competitive pricing to all our customers. We understand that pricing is an important factor in your decision-making process, and we strive to ensure transparency and value in all our transactions. To better address your concerns, we kindly request more information about the specific details of your sales experience and the pricing concerns you encountered. This will allow us to investigate the matter... read more
I would never buy another vehicle from Grand Prairie Ford ever again after my experience with their used car team.
Business response:
We appreciate your feedback, and we're sorry to hear about your negative experience. However, your review lacks specific details about the issues you encountered, making it challenging for us to address your concerns effectively. To assist us in better understanding your situation and to address your concerns appropriately, we kindly request that you provide more details about your experience. This will enable us to investigate the matter thoroughly and take the necessary steps to improve our services and ensure that such is... read more
Service was horrible, man was rude and loud, I am not his "BRO", vehicle is not even 2 weeks old. Picked up a screw or nail. This guy needs to be retrained or fired!
Business response:
We're truly sorry to learn about your experience with our staff. Providing excellent customer service is of the utmost importance to us, and we deeply regret that you encountered rudeness during your interaction with our team. We take this matter very seriously and will investigate the incident further to identify the staff member involved and address the issue directly. We do not tolerate any behavior that falls short of our commitment to treating all customers with respect and professionalism. Your feedback is invaluable t... read more
I BOUGHT A 2022 F 150 IN 11/23 WITH A CRACKED WINDSHIELD THAT AFTER SING THE PAPERS JASON MENDOZA THE SALES MANAGER REFUSED TO FIXED.HE JUST SAID CALL ME IN 1 HOUR TO SEE WHAT CAN I DO.I CALL HIM BACK SEVERAL TIMES.HE DID NOTHING
Business response:
We're sorry to hear about your negative sales experience, and we appreciate you taking the time to share your feedback. Providing excellent customer service is of utmost importance to us, and we regret that we fell short of your expectations. To better understand the specific issues you encountered during your sales experience, we would be grateful if you could provide us with more details about what went wrong. Your feedback is essential to help us identify areas of improvement and make necessary changes to enhance our cust... read more
Bait and switch. Price on both your site and theirs was not the true price. They added at least an additional $2000 when I was finally able to pin them down to a price before wasting a trip to their dealership.
Business response:
We apologize that our pricing did not meet your expectations. We understand that pricing is an important aspect of your experience, and we strive to offer competitive and fair rates. If you have specific feedback or would like to discuss your concerns further, please feel free to contact our team. We value your input and would appreciate the opportunity to address any issues you may have encountered. Your satisfaction is important to us, and we hope to have the chance to provide a better experience in the future. Thank you f... read more
Dealership experience was pretty good I would say, our salesperson on the other hand was awaful! he had a habit of lying consistently to me after the purchase of my vehicle. If you're going to buy from Grand Praire Ford, you'll probably be happy as long as you stay as far away from Jackie Mercer as possible, honesty is not an attribute he recongnizes.
Business response:
Thank you for your review. We are sorry to hear that you had a poor experience with a member of our sales staff, and we hope to do better next time!
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.4 star rating with 11,941 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.