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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Horrible Dealership ! No Help after Sell , They Lie , Rude , No Management At such a big company! I have messages emails proof they are a horrible dealership in Texas !
Business response:
We're sorry to hear that you are not satisfied with your experience with us. Please contact Melissa Perry at 855-971-6306 and we will do our best to make this better.
If I could give less then 1 star I would. My husband & I came from Tyler after going back & forth with Brenda (used cars). What we wanted to look at of course wasn't there any longer. We test drove another truck, got it. Drove it less then 2 weeks & now has been sitting at a local dealership waiting for the MPP insurance guy to come look at it. Took over 7 days for him to make it to look at it. Said it was over his grade of pay & had to discuss with his supervisors. Whole time, guy at local dealership is telling them that it... read more
Business response:
We're sorry to hear that you are not satisfied with your experience with us. Please contact Melissa Perry at 855-971-6306 and we will do our best to make this better.
Average dealership with terrible customer service. They put regular fuel in cars that are only supposed run on premium. When i asked Huey if the car should have premium after he filled it with regular he said “it doesn’t matter”. After verifying that it indeed should ONLY have premium fuel i brought it to his attention and he was extremely rude and confrontational.
Business response:
We're sorry to hear that you were dissatisfied with the services you received. Your satisfaction is our top priority, and we strive to provide the best possible service to all our customers. To address your concerns and improve our services, we would greatly appreciate more information about your specific experience. Please consider reaching out to us directly with more details, such as the date of your visit, the nature of the services you received, and any specific issues you encountered. Your feedback will help us identif... read more
Great salesperson but added too many unnecessary fees to price, which made negotiations harder. Free oil changes will help.
Business response:
Thank you so much for your review. Thank you for your recommendations, we will take these into consideration for the future.
Initially I had a great experience. Yessenia did a wonderful job with customer service. She found me the right truck until after having bought it. Found out the entire truck shimmied and vibrated excessively at higher speeds. I sent truck back to Ricardo Pinilla and it took him three days to have tires balanced. I picked up truck in fourth day.I drove the truck for six hours that day. The extensive vibration and shaking was still there. Ricardo called me and I told him he had not solved the problem at all. His response was h... read more
Business response:
We apologize for the disappointment you experienced with our services. Our team aims to provide exceptional service to every customer, and we regret that we fell short of your expectations. To address your concerns and ensure that we continuously improve, we would appreciate more specific details about the issues you encountered. Please reach out to our customer service department, and we will work diligently to resolve any outstanding matters. Please contact Melissa Perry at 855-971-6306 and we will do our best to make this... read more
I clicked on the get a price button and a sales rep called me and said the price of the Bronco Sport was $32,685 as it showed online. I told him I had a long drive and would not pay more than that price. When I got there I found out that more than $1200 was being added to the price. Also, I found the dealer was offering far less than the trade-in amount indicated by the online tool. I went expecting some negotiation on trade-in and then writing a check. But I did not expect I was going to have to negotiate the price. When th... read more
Business response:
Thank you for bringing your concerns about pricing to our attention. We understand that pricing is an important factor when making a purchasing decision, and we strive to provide competitive and fair pricing to all our customers. Please contact Joseph Coates at JCoates@grandprairieford.com, and we will do our best to make this better.
Made an appointment to preform service as specified in Ford Technical Service Bulletin. On arrival at appointed time and much whispered discuss in another office the advisor told me that Grand Prairie Ford could not do the instructed service as listed in the Ford TSB without first going through their on diagnostic procedure so I could be charged more $$ to correct a Ford software issue that should’ve been a recall, but instead the dealership is doubling up what should be for the procedure.. What a racket. The service departm... read more
Business response:
We apologize for the experience you had at our dealership. It is our goal to provide excellent service to all customers, regardless of their financial situation. We understand the importance of working with customers to find the best financing options available. We appreciate your feedback and will use it to improve our processes and customer service. Thank you for bringing this to our attention. At your earliest convenience, please reach out to Matt Deanda at MDeanda01@vtaig.com or Ray Monks at RMonks@vtaig.com to discuss t... read more
Absolute nightmare. I usually buy either a BMW or Lexus but was in the mood for an American muscle car so I went to drive the only black convertible mustang in the dfw with an appointment. After waiting for help it didn’t start. Brand new and it didn’t start. They trying jumping it for a few mins and it didn’t work at first so I decided to leave. The sales manager guy asked what he could do so I asked for a discount for my time and trouble. He quickly said no so I left. Very dissapointed.
Business response:
Thank you for taking the time to share your experience with us. We apologize that the car you were interested in didn't start when you came in for your appointment. This is certainly not the kind of experience we want our customers to have. We take these issues seriously and have addressed the problem with our service department to ensure that we are doing everything possible to avoid similar situations in the future. We understand that your time is valuable, and we are truly sorry for any inconvenience this may have caused.... read more
Be careful here I bought a vehicle here that I'm having issue with now. I day after purchase. They have had the vehicle longer than me. Had to bring it back to get a inspection that I was told I had and everything but the brakes are good. I purchase the vehicle cash. Over 20.000 and I haven't drove it 1day. I'm hoping they fix my issue instead of saying it sold as is. I trusted them for there professional and now I'm having second thoughts about this dealership. I'll keep yall posted on the situation. But as of now I have th... read more
Business response:
We are sorry to hear about your negative experience with our dealership. Providing excellent customer service is of the utmost importance to us, and we apologize that we fell short in this regard during your visit. We take all complaints seriously and are committed to resolving any issues that our customers may have. At your earliest convenience, please reach out to service@towneastford.com so that we can offer some possible solutions and provide training where necessary.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.4 star rating with 11,941 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.