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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Very disappointed in the lack of transparency during the sale and the silence after the fact.
Business response:
Thank you for your feedback. We're sorry to hear about your disappointment regarding the sales process and communication afterward. Your experience is important to us, and we would like to address your concerns. Please reach out to Joseph Coates at JCoates@grandprairieford.com. He will be able to assist you and ensure that your concerns are heard and resolved. Thank you for bringing this to our attention.
Beware of Fraudulent Practices at Grand Prairie Ford in Texas! I recently went to this dealership to purchase a vehicle but walked out as soon as I realized the scam they were trying to run on me. Despite the fact that I was ready to pay in full and already had approval through my bank, the salesman insisted on running my credit and demanded my personal information, including my Social Security number. I explained that this was not necessary, as I’ve purchased vehicles before without ever needing a credit check when paying i... read more
Business response:
We’re deeply sorry to hear about your experience and the concerns you've raised regarding our practices. Your feedback is taken very seriously, and we understand how unsettling it can feel to have your personal information mishandled. We strive to maintain the highest standards of integrity and transparency in our dealings with customers, and it’s clear we fell short in this instance. To address your concerns directly and ensure this matter is properly investigated, please contact Joseph Coates at JCoates@grandprairieford.co... read more
Dishonest. Added coverage we said no to. Won't return calls . Poor customer service. Would not recommend
Business response:
We're sorry to hear about your experience. It's important to us that our customers feel valued and respected. Please reach out to Joseph Coates at JCoates@grandprairieford.com so he can address your concerns directly and help resolve this issue. Thank you for bringing this to our attention.
Cesar Fuentes was great. Typical disappointment with finance trying to squeeze the highest interest rate out of you, or tacking on.additional unnecessary items to your purchase, the part that always makes purchasing from a dealership undesirable.
Business response:
Thank you for your feedback! We're glad to hear that Cesar provided you with great service. We understand your frustrations with the finance process and appreciate your honesty. Your experience is important to us, and we'll use your comments to improve our practices. If you have any further concerns, please feel free to reach out. We're here to help!
Waiting for a long time, and I don’t like the information under the carpet
Business response:
Thank you for your feedback. We apologize for the long wait and any inconvenience you experienced. Your satisfaction is important to us, and we want to address your concerns. Please reach out to Melissa Perry at 855-971-6306 so we can resolve this matter promptly. We appreciate your patience and look forward to making things right.
No good morning, did not tell me,if they change My tires nothing,not friendly at
Business response:
We’re sorry to hear about your recent experience and understand your concerns regarding communication and friendliness. This is not the standard we strive for, and we want to address these issues. Please contact Melissa Perry at 855-971-6306 so we can discuss your experience in more detail and work towards a resolution. Your feedback is important to us, and we appreciate the opportunity to make things right.
I just took 2 F-150 trucks I bought thru another dealer to the service department. I spent over 5k on both vehicles combined. The first vehicle is a 2013 f150 that would overheat after 80 miles when I brought to their department. Within a week at their service department - they could not tell me what was wrong. After spending $2,500 on that vehicle with getting maintenance and their suggestions done on it… I also asked them to change the radiator - they advised that did not need to be done. So I picked my truck up when they ... read more
Business response:
We are sorry to hear about your experience with our service department. It’s concerning to learn about the issues you faced and the lack of satisfactory resolution. Please contact Melissa Perry at 855-971-6306 so we can address your concerns in detail and work towards a resolution. Your feedback is important to us, and we want to ensure that such issues are addressed promptly. Thank you for bringing this to our attention.
Jackie is very responsive and helpful. However when it comes to making deals your management team does not try to really work to keep business especially for returning customers
Business response:
Thank you for your feedback and for recognizing Jackie's responsiveness and helpfulness. We appreciate your continued support and are sorry to hear that your recent experience with our management team did not meet your expectations. We highly value our returning customers and strive to provide the best possible service and deals. To address your concerns and work towards a resolution, please contact Joseph Coates at JCoates@grandprairieford.com. Joseph will be happy to discuss your situation in detail and see how we can bett... read more
Very bad experience. Jose Pacheco was the sales rep and Brandon Flem was the sales manager. I called to inquire about a car in transit. I was told they were going to call me when it got there. I called a week later and they told me it had arrived the day before. I scheduled an appointment to go see it the next business day and when i showed up they told me they had already SOLD IT. I drove an hour away to see it btw. Since i was already at the dealership i wanted to see other similar options. We agreed on a price of one vehi... read more
Business response:
We are truly sorry to hear about your negative experience. Providing excellent customer service and ensuring transparency throughout the car-buying process are core values of ours, and it's disheartening to learn that we fell short of meeting your expectations in this regard. Your feedback is extremely important to us, and we would like to address any concerns you may have. Please consider reaching out to Joseph Coates at JCoates@grandprairieford.com. Joseph is dedicated to addressing customer issues promptly and finding sat... read more
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.4 star rating with 11,941 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.