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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I bought a patio enclosure from Great Day Improvements on June 24, 2020. After we signed the contract, obligating us to pay this company about as much as the price of a small house, the attending Sales Lady asked us if we were excited. I admit, I was excited but, this whole thing has been a nightmare for us. The project began on September 29, which was when they demolished our old sunroom. The prefabricated walls for the new room were brought to our home and assembled on Nov 6th and 7th. Dozens of chips, nicks... read more
Business response:
Ms. ******, We are sorry to hear of some of the hiccups you have encountered within the process of your room completion. According to our records you have been frequently visited and concerns addressed right away after they were reported as well as been in very constant contact with Design Consultant *******. We intend to address the most recent concerns as we have the past ones. You were able to speak with our Regional Manager today concerning that and about gathering any other punch list items you would like addressed at t... read more
Like a lot of what I’m reading here, we've had similar customer service issues with Great Day Improvements. We’re in the Chicago area, but their Milwaukee office was assigned to our project. We hired them to enclose a covered deck. $26,500 project (half of that financed through their program with GreenSky) which entailed them installing their sliding windows system with a sliding patio door, and a custom storm door for exterior access ordered by them from Provia. Around a month after contract signing, they notify me that the... read more
Business response:
Mr. *****, Thank you for reaching out. According to our records you have been in contact with several members of our team since leaving this review and your issues have been discussed. Currently, we are waiting for the transom glass to come in which is expected to be in on the 23rd. Once in, this is a priority for us and we will finish the rest of the punch list items mentioned. Thank you for your patience. - Great Day Improvements
Patio Enclosures (PE) **** ********** **** ***** **** ******** ** Part of Great Day Improvements *** ******** **** * ********** **5/17/2020 - Contract signed for $44,320. PE waited on CAD drawings before beginning construction. 8/13/2020 - Construction began without CAD drawings. No building permit. 9/1/2020 – Enclosure nearly done except for a few things including electrical and peak windows. Emailed a picture to PE for follow-up. 9/26/2020 – Electricians did most of the electrical installation but couldn’t finish until PE ... read more
Business response:
Mr. ********,According to our records, you have spoken with our ******* Regional manager and discussed your concerns and review of your project. We hope we were able to let you know we take your comments seriously and that we apologize for any hiccups along the way during your build. We hope you enjoy your enclosure for many years to come.- The ***************************
From a salesperson who lied about the quality of the product he sold me, to an installer who tried to cover up that the frame to my patio doors was broken upon arrival, to never coming back and actually installing the replacement doors they promised me, this company is THE WORST. I am left having to pay to have the broken system removed and reinstalled by another contractor who hopefully will be honest. Do not use Great Day Improvements out of *******, MA.
Business response:
Ms. *****, We are happy to report that you spoke to our Operations Administrator today and discussed a date to install your new doors (7/8) and at this time we will do a full inspection and documentation of any other concerns you have with your room. Thank you for reaching out - The Great Day Improvements Team
Would not recommend this company even if they offered to do the job for free. Totally unprofessional from the start. **** ****** our sales rep never returned calls, texts or emails once the contract was signed. Contract signed June 2020 with construction beginning late February 2021. The project failed the first city inspection in early March and nothing has been done to fix the 15 items on the failed inspection list. The project is 1/3 complete, no end in sight, and the roof that was installed is leaking profusely.
Business response:
Dear Ms. *****, We sincerely apologize for all of the issues youve experienced. However, we are in the process of trying to make it right. The engineer inspected the work and we are waiting on documentation of the issues so we can gain approval from the city inspectors to execute the correction plan. While it is no excuse, we have had staffing challenges in this particular location and been impacted by global supply chain disruptions in raw materials which have only compounded the issues. Again, we sincerely apologize for th... read more
I worked with them to have a screened in porch installed. It seemed very nice up front, they were communicative about delays and project updates, but everything fell apart at installation. Some of the screens came in dented and damaged, the door slams shut, and part of the porch is still uninstalled! I was told they would be back in a few days to finish installation, but they never came back. It's been a few weeks now. I've called half a dozen times. I go to voicemail and they never call me back.Also, we did research on the ... read more
Business response:
Mr. ****Thank you for reaching out and we are sorry that your experience has been less than what we would expect. According to our records we have scheduled a Install Supervisor to come visit this Friday 7/9 to discuss and address all of your concerns. We hope this will get your project back on track and alleviate any of your concerns.- The ***************************
Worst experience ever! Paid upfront in full still the project is not correct or even completed!
Business response:
Mrs. *****, We are sorry you feel frustrated regarding your project. According to our records, someone spoke at length with you about the project on 5/21/21. The resolution that was reached was that we will remove the Electrical portion of the contract, refund that portion of the contract, and not install the room extension. We have someone that is scheduled to go out today (6/14) to look at a small leak issue with the roof. We are currently waiting on you to return the signed change order. Below I will highlight a few of th... read more
Received less than 24 hour notification for my installation appointment and also less than 24 hours for my follow up screen repair.
Business response:
Mr. *****, We do apologize for the short notice for your appointments. We strive to provide as much notice as possible for our customers but sometimes this happens. Like many other businesses right now, we are struggling with labor and availability. In efforts to not delay appointments any further than necessary, we are fitting people in where we can. We sincerely hope your appointment and screen repair went well and we appreciate you choosing Great Day Improvements.
I started this in February 2021 and I must say ******* (my sales rep) was amazing being the reason I went with this company. I decided in March to make some upgrades. I kept calling Irish to pay way before my payments were due and they kept taking the ***** amounts from my account. I called several times to remediate this but no one would call back. I said to them repeatedly this doesnt include my upgrades. So when they came to install they still havent included my upgrades. They Brought out the wrong pieces, **** unprofessi... read more
Business response:
Mrs. *****, We sincerely apologize for the any issues that may have arose with you project. According to our records, all of your correct materials have been ordered and you requested to wait until all materials are delivered before continuing work. Just to make sure all issues are addressed, we will get someone to do a site review and follow up with you. As far as your request for communication with customer service, rest assured that once someone contacts you concerning the site review they will provide you a point of cont... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.