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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I do not recommend this company to anyone. Very unprofessional no communication skills and took 11 months to enclose a porch. I didn't want to leave a star rating but it is required the one I am giving is not deserved Kathy
Business response:
Mr. and ***********************,We acknowledge that your project hit a few snags but at the point of completion you reported to us that you were happy with the installation and that our installers were "outstanding". We do apologize for the delays in your project but we did our very best to leave you with a room that you love. We hope that this is the case.- The Great Day Improvements Team
We've spent over $50k with Great Day Improvements and were required to pay the last payment even though we still don't have a gutter on it. We keep getting told it'll eventually come but I didn't like the fact they made us pay without finishing the work. I'm not hopeful we'll see our gutter. I know it's a small thing, but I paid way too much money for not to get what I paid for.
Business response:
*****************,We do apologize for the delay in the final portion of your room. Supply chain issues have impacted many companies like ours across the country. We assure you that we are determined to complete your room to your full expectations. Thank you for reaching out and thank you for your patience.- The Patio Enclosures Team
I got my sunroom installed by Patio Enclosures of ****** ****. All I can say is Patio Enclosures is not a good business to deal with. They sent a subcontractor to setup my sunroom. Water got into my sub-floor less than one week later. The work quality is extremely POOR and their customer service is VERY BAD. I got water leaking from the roof last week. I called them and they said they don't have anyone to send to my resident to fixes the water leak until Friday this week. With more rain in my areas this week and I don't know... read more
Business response:
****************, We are sorry to hear you are dissatisfied. We would like to shed some light and clarity your project and what has occurred. We were originally called on 2/17 and notified your room was leaking. A representative returned your call on 2/17 and set up service for 2/22. On 2/22 it was raining and we could not provide service to anyone that day We called right away on 2/22 to inform you of this and reschedule your service for 2/25. On 2/25 a member of our team visited your home and located a leak that was then c... read more
Disappointing. We bought our patio enclosure last summer after experiencing a awful 2021 February freeze and grid debacle in *****. We were told this offered a means to have a water, weather tight means to protect our plants and add more space to our home.It took two months for it to come. After being installed we were advised several parts were outstanding and would be ordered. We have had four rain events since then. We called to have a repair person who came four times and every single time it leaks considerably, even aft... read more
Business response:
***************,Someone will be in contact with you right away to schedule a service to repair your leaks. Thank you for reaching out.- The Great Day Improvements Team
In the fall of 2019 I had a enclosed porch attached to my house. In January of 2020 I had a leak. It was not repaired correctly and caused another leak right next to it. The company sent someone out several times but I still have 2 leaks. I gave up because I realized they didn't know what they were doing. Now in January of 2022 I have a leak about 8 or 9 feet from the original ones along the seam or attachment line. I will never recommend this company to anyone. In fact I will announce on social medias that this company is N... read more
Business response:
*******************,Thank you so much for reaching out and allowing one of our representatives to visit your home and inspect your room. We will gladly send a roofer out to repair these issues for you right away. Someone should be speaking with you privately about getting this scheduled. Thank you for your patience. The Great Day Improvements Team
Very slow about getting started with the work . We placed our order way back in July. Was told it would take about 16 weeks . Not very good in communication. We were waiting on inspections, but did not find out until a month later the inspector had already been out and failed the inspection. We received a letter and thats how we found out the septic tank had to be inspected and the area, where the sunroom was to be built, had to be flagged.
Business response:
**************,We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Te... read more
Good product. Poor communication!!They misled us about our blinds and would not offer any solution.
Business response:
***************************,We are sorry to hear you were dissatisfied with portions of your experience. According to our records, the blinds you received were the ones that were explained to you during your contract signing. The salesman spoke with you back in October when the blinds were installed and was able to elaborate on this with you a bit more. When you voiced your desire for a different operating mechanism, he explained to you that we could do that but there would be additional cost involved. The additional cost wa... read more
Absolute worst company I have ever dealt with! The salesperson measured our patio wrong for the concrete contractor. They refuse to take accountability for their mistake and keep telling me that they have no responsibility to correct what their salesperson did. We have been going back and forth with them for months now. *************************** is worthless she does not say anything except this is not our responsibility. Be aware of the salesperson, *************************** as well! The guy will come to your house drin... read more
Business response:
****************,We are sorry to hear you are unhappy with your current concrete work. As mentioned in previous conversations, our responsibility was the sunroom itself. The concrete work was provided by a contractor that you hired independently from us. The correct drawings were provided along with the specs of the room and the responsibility was then transferred to the contractor you hired to fulfill the concrete work. We are sorry your are unhappy with the outcome of their work but this is an issue that needs to be taken ... read more
Never ever use Great Day Improvements. They have to be the worst that I have ever delt with. The work crews know nothing, they send one crew out to fix what another crew did and they send another crew to tear out what that crew did and then you get the same crew back. You will never get it finished like it was promised. And you will never talk with the sales person again. They should not even be in business!!!!!
Business response:
********************,We are sorry to hear you are frustrated. According to our records, your room is fully complete and we had someone out to do a final walk through to make sure you were happy and you stated you were. We have you down for signing off on your last payment on 1/6/22. We hope you enjoy your new room for many years to come.Thank you The Great Day Improvements Team
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,410 reviews.
When is Great Day Improvements open?
Great Day Improvements is closed now. It will open tomorrow at 8:00 a.m.