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Halton Honda
- Car Dealers
- Burlington, ON
About this business
Location details
4100 Harvester Rd, Burlington, ON, L7L 0C1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
HONDA SELL THEMSELVES ! ! THAT BEING SAID DONT EVER GET COERCED INTO PURCHASING ANY EXTRA WARRANTY ETC. IT WONT EVER HELP YOU!!!! ITS PART OF THE SALES TACTICS TO SCAM YOU OUT OF YOUR MONEY. JUST WAIT TILL YOU HAVE TO ACTUALLY DEAL WITH THE SERVICE DEPARTMENT (YOU’LL UNDERSTAND)
Business response:
We’re sorry to hear you feel this way. We take concerns about both our sales and service departments seriously, and we’d appreciate the opportunity to better understand what happened. We also want to clarify one important point regarding Honda’s optional extended warranty coverage. These plans are not intended to replace or override the manufacturer’s warranty. Coverage under an extended service contract generally begins AFTER the applicable original Honda factory warranty expires, subject to the specific terms and condition... read more
Avoid the aftermarket warranty at all cost ! It’s a ripoff! 5000. Dollars and they deny deny deny! Go ahead look into it for yourself!
Business response:
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with your extended warranty coverage has been frustrating. We understand how disappointing it can be when a claim does not result in the outcome you were hoping for. While we’re always here to support our customers & help facilitate the process, warranty claims and coverage decisions are ultimately determined by the warranty provider based on the terms and conditions of the agreement. We recognize that you have already been in cont... read more
Worst experience. They wasted two weeks of my time and kept delaying the process. Even though my insurance company, TD Insurance, sent them all the required documents, they still insisted that I pay the full repair cost upfront and wait for reimbursement. It was also extremely difficult to communicate with their service representative, Cristina. I had to call around 20 times just to speak with her, and even then I didn’t receive a clear or helpful response. It felt like they expected me to pay for the repair myself, even tho... read more
Business response:
Thank you for taking the time to share your experience. We're genuinely sorry to hear that this process left you feeling frustrated. We understand that insurance repairs can be confusing, especially if it's your first time navigating a claim. While TD Insurance approved the repair, the insurance settlement is typically issued to the policyholder rather than directly to the repair facility. Until payment arrangements are confirmed, dealerships are often unable to release a repaired vehicle without payment. We appreciate that ... read more
, I am writing to express my disappointment with my recent service experience at Halton Honda. I brought my 2017 Honda Civic in for a routine oil change. After picking up the vehicle and driving home, I immediately noticed a rattling/noise coming from the front passenger side underneath the vehicle. This noise was not present before the service appointment. I contacted my service advisor, Marco, who advised me to stop by and assured me the issue would be addressed. I specifically took time out of my workday and visited the d... read more
Business response:
Thank you for taking the time to share your experience Vishal. We're sorry to hear that your concern wasn't resolved to your satisfaction. While an oil change is a straightforward service, diagnosing a new noise can be much more complex. Modern vehicles have many moving components, and pinpointing the exact source of a rattle often requires additional time, road testing, and sometimes multiple inspections before an accurate diagnosis can be made. Where we fell short was in communicating that process and setting clear expecta... read more
I have taken my 2018 Honda civic to Halton Honda 9 times in 6 years to get air conditioning fixed. After 3 condensers, 1 compressor, 1 evaporator core the issue is now O rings and evaporator valve. $930 to fix and Honda Canada won’t pay this time…told me it is time for me to pay for repairs as they have shown goodwill and paid in the past, However, THE PROBLEM IS OBVIOUSLY NOT FIXED. I cannot justify paying $930 as experience tells me it will be something else before the end of the summer. The problem is not fixed or I would... read more
Business response:
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your ongoing frustration with the air conditioning concerns on your Civic. We understand how discouraging it is to experience repeated repairs over time, especially when you’re expecting a long-term resolution. While several repairs were previously supported through goodwill assistance from Honda Canada, further coverage decisions are ultimately made by the manufacturer based on policy, vehicle age, mileage, & repair history. We also wan... read more
The Service team show no sign of customer service, not even saying hello or put a simple smile on their faces. You are made to feel as if they are doing you a favor, and I have been to this location multiple times. Also, they were supposed to check my sunroof sticking... I was told the tech said it was OK, but they did not even check. I am looking for another dealership to work with.
Business response:
Thank you for your feedback Gavin. We’re very sorry to hear that your recent visits left you feeling this way, as providing a welcoming and respectful experience is something we take seriously at Halton Honda. Not being greeted properly or made to feel valued is not the standard we aim to uphold, and we will be addressing this with our team. We are also concerned to hear about your sunroof concern not being properly checked. We would truly appreciate the opportunity to speak with you directly and work toward making this righ... read more
Unfortunately I had a bad experience with this dealership and cannot recommend them. I went in to purchase a Kia Carnival advertised on the Halton Autolease website. I ask for the sales woman who I spoke with on the phone. I was told by the Halton Honda side they did not know anyone by that name and they could help me. I came from out of town so I wanted to complete the sale and take the vehicle back fully license the same day. They assured me they would be able to do so. In short salesman took my money and was not able to g... read more
Business response:
Thank you for sharing your feedback. We’re very sorry for the confusion and frustration you experienced, especially after travelling from out of town. We don’t normally provide dealer plates for customers who live hundreds of miles away, but we were glad to accommodate your unusual request for a same-day turnaround. In our haste to make that happen, mistakes occurred, things that would have been caught under our normal timeline, and we sincerely apologize for that. Communication around ownership and outstanding documentation... read more
Never called me to tell me my vehicle was done. After being promised an hour to an hour and a half max wait I decided to shuttle home. Had vehicle in at 8am and at 10:15am with no call I decided to get a ride back to figure out what is going on. Had to wait in line for 30 minutes to speak with service desk and electronic service tv said my car was still being serviced yet it was sitting ready for pickup from before I pulled in at 10:15am. I have experienced the worst service ever yesterday and it was so bad I personally wait... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered during your visit. Our Service Manager, Domenic Almonte, has personally reached out to apologize and has offered a complimentary service in the future to make up for this experience. We take your feedback seriously and are reviewing our communication and workflow processes to ensure this doesn’t happen again. Your satisfaction is important to us, and we hope to have the opportunity to restore y... read more
We had an extremely poor experience with Halton Honda. Our Odyssey showed clear recall-related engine issues in August, yet the dealership misdiagnosed it, charged us nearly $3,000 for unnecessary work, and later refused to inspect the vehicle until the check engine light returned—even though the recall warranty expires in Jan 2026. Once they finally accepted the vehicle, it sat for a month with repeated excuses and contradictory information. We were pressured to pay $1,100 for parts before they would release the vehicle, an... read more
Business response:
Vincent, thank you for sharing your feedback. We sincerely regret the frustration this situation caused. The issue with your Odyssey involved multiple complex components, which made diagnosing it challenging, and we understand how stressful that can be. For context, the vehicle was initially serviced elsewhere, where the spark plugs were replaced. Upon your first visit with us, we replaced the spark plugs again due to an oil leak from the valve cover, and also addressed a control arm as a safety concern. When the engine ligh... read more
Frequently asked questions about Halton Honda
How is Halton Honda rated?
Halton Honda has a 4.7 star rating with 6,167 reviews.
When is Halton Honda open?
Halton Honda is closed now. It will open at 8:00 a.m.