This profile has been claimed by the business owner or representative.
Halton Honda
- Car Dealers
- Burlington, ON
About this business
Location details
4100 Harvester Rd, Burlington, ON, L7L 0C1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Totally unprofessional Dealt with Sonia Its just a rowdy curbside nonsense car dealer who will push you to buy his junk material. Save your time and money go somewhere else.
Business response:
We highly value your feedback, alongside our commitment to delivering exceptional customer service. In this vein, we apologize for any confusion caused by speaking with our after-hours appointment scheduler, who admittedly, does not possess detailed knowledge of our current inventory. We encourage you to connect directly with our sales department for a more personalized experience. Should you seek further assistance, our Preowned Sales Manager, Samy, stands ready to address any concerns and ensure your satisfaction. You can ... read more
It took too long to let me know about financing. They don’t have reasonable answer for your questions. They don’t know way I haven’t received my deposit back to my debit card
Business response:
We're sorry your experience with us didn't live up to your expectations or our reputation for superior customer satisfaction. Our Sales Manager would appreciate prioritizing the issue and would be grateful if you could provide him with additional details. Please reach out to 905-632-5371 to speak with our Sales Manager, Moto Matsumura at ext #162 Our team appreciates the feedback and will work to fulfill your continued trust in us. Safe travels.
Just not great customer service. Walk in to pick up the vehicle, with no one in line. Not a single service department staff member would look.
Business response:
We take customer satisfaction seriously and are glad to hear from you JSullivan. Granting that your visit was during our busiest time of year when everyone needs their winter tires on yesterday, does not excuse our team for not at least acknowledging a customer in line. We'd like to apologize for the delay and assure you that we value our customers' time, and this should not have happened. We will relay this message to our Service Manager to make sure that our team actively works to resolve the issue. We are truly sorry for ... read more
All I have to say is I probably will never go back to Halton honda after what I just dealt with the sales and finance team is awesome but service is a joke straight rip off . So my sun roof went on my 2019 pilot couple months after buying it so we got quoted 800 to fix but it was on back order so we had to wait well that was almost 8 months ago now they want 3200 to fix but the best part is they literally are saying they never did the quote to point it's deleted from there computer but we have the paperwork just can't find i... read more
Business response:
We deeply regret any frustration you've encountered during your repair process, as providing a top-notch experience is always our utmost priority. While it's disheartening to hear about your disappointment, it's worth noting that our service team consistently strives to SAVE our customers money, a fact appreciated by the majority of our clientele based on feedback and extensive previous reviews. To address your concern, our Service Manager, Domenic Almonte, is eager resolve the issue with your input. You can reach him direct... read more
This time my car was not washed after the service. Not sure why. After every service they used to wash my car from outside before they returned it.
Business response:
We are sorry to have fallen short of your car washing expectations. Yes, our car wash was down for maintenance for a short period this summer and we apologize that a staff member didn't inform you of that. We hope the actual service we performed on your Honda met your expectations. The next time you are in for regular maintenance, our team will run your Honda through the car wash and hopefully, you will once again be able to recommend us. We wish you safe travels.
I spent 6 hours there for the online-booked maintenance B of my Accord 2.4. Their advisor almost did forget my car waiting there for the morning, and he didn't have any explanation when I went to pick up my car at noon. He just told me to wait for a few minutes at that moment, but I didn't know his 'a few minutes' means 3 more hours. So, I have to wait there for 3 hours till I got my car. This is a very bad experience I never had at this shop!
Business response:
We apologize and understand how frustrating this must have been for you. We value our customers' time and recognize that this should not have happened. We appreciate you letting us know so we can investigate the issue and make changes where needed. If you feel like there is any way we can correct your service experience, our team would welcome the opportunity. Please reach out to 905-632-5371 ext#103 for our Service Manager Mark Comfort.
Excellent service in a timely manner. The work required was clearly explained by Cory and the approximate cost was indicated . Instructions were given as to further action to be taken if the problem recurred .Very grateful for this respectful service .
Business response:
Thank you for your kind words donnamac! We're so glad your service experience was a good one, unfortunately, the 1-star rating you left doesn't match the 5-star experience you mention and we think an error might have happened. Our service team, and Cory in particular, would be grateful if you could review the score and make a correction if possible. Stay safe and drive safely. :)
Sales person assumed because he had sold my husband and son a Honda that when I went to look at one he “owned me”. I had started to deal with another sales person and he recognized me and told the sales person I was his client (which I was not). Pressured me into a lease (which I had no intention of doing-obviously he makes more) and when I went to pick up the car he forgot to give me my cheque for the trade in ($17000). When I called he was not at all apologetic. Made me drive back to Honda (At agreed time) and made me wait... read more
Business response:
We are sorry for your experience with us. Our top priority is customer service and we take that very seriously. Please contact Mook Shin, our general sales manager (mook@haltonhonda.com) and he will be more than happy to look after this situation.
Purchase experience vs Service experience I had a very disappointing purchase experience last year with HH. The salesman, Will Kuipers, was exceptional, but, finance & management were far less than professional. Attempts were made to understand & reconcile ONLY after I pursued management relentlessly. I was never satisfied with the end results. However, I would never hold this against Mr. Kuipers or the service dept. I might add that Mr. Brandsma was a breath of fresh air to deal with during this experience.
Business response:
We're sorry your experience with us didn't live up to your expectations and if you feel like there is any way we can correct that, our team would welcome the opportunity. Please reach out to 905-632-5371 to our General Sales Manager, Mook Shin at ext 102 Congratulations you on your new vehicle and we wish you safe (and fun) travels!.
Frequently asked questions about Halton Honda
How is Halton Honda rated?
Halton Honda has a 4.7 star rating with 6,167 reviews.
When is Halton Honda open?
Halton Honda is closed now. It will open at 8:00 a.m.