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Honda of Indian Trail
- Car Dealers
- Indian Trail, NC
About this business
Location details
4918 US-74, Indian Trail, NC, 28079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
Very deceptive practice. Bought a VW on 7/11/26. Came with broken windshield. They promised to get it fixed but as of today, Noone is returning my calls. Also, they gave me 8000 for my trade in and swore that was the absolute best they could do. 2 days later, my trade in was on their site marked up 7000$. Don't do business with these people.
Business response:
Scott, thank you for sharing your concerns. I’m sorry to hear that you feel frustrated with your experience following your purchase. We understand how important it is for customers to feel confident in the process and supported after taking delivery of their vehicle. I apologize that you have not received the communication you expected regarding the windshield repair and your other concerns. We would appreciate the opportunity to review the details of your transaction and work toward addressing any outstanding items. Pleas... read more
Sold a vehicle out from under me after I was approved for finance and bought a $400 airline ticket to get there. Ran my credit 15 times and cost me a $400 airline ticket and have offered no remedy. Never do business with these people.
Dishonest service and safety concerns. This dealership marked services as 'completed' that were never performed (confirmed by my own tire markings and their admission). They provided a 'satisfactory' safety report while my Collision Mitigation System is actually failing. Management is rude and unhelpful. If you value your safety and your money, go elsewhere.
The purchase was great! The follow up since has been terrible! Still trying to get a second key to my vehicle. The Manager that was supposed to call me back last week has not and has a voicemail that’s full! I have left messages for 2 days wth the girls that answer the phone and he still hasn’t called! My tag is at the dealership and I am trying to make one trip to compete everything as I live 30 minutes away. I get the feeling once they have sold you something you are then forgotten!! From someone that owned a business th... read more
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Glenn Grosso, GM GGrosso@hudsonauto.com
Letter to Mr. Grosso, General Manager I just want to start out by saying that you, unfortunately, manage a group of very dishonest employees. From sales, to finance, to service. I purchased a 2019 Acura ILX in July of 2024, and Angel was my sales representative. I let him know that I did not have great credit, and he said they would see what they could do to provide a finance option for the vehicle I was interested in. Before I was even taken out to see the car, they ran the numbers to see if I could get approved. ... read more
DO NOT TAKE YOUR CAR HERE TO GET SERVICED. Do NOT trust these people with your car.
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Glenn Grosso GM GGrosso@hudsonauto.com
After $4800 of repairs my car is making a noise and after leaving my car here for an additional around 10 days they only drive it maybe 4 times not trying to find the problem. Ron James is a very rude man to women who is the manager over the repair shop. Do not take your car here for repairs as my fiancé had his brakes done a few weeks prior to mine being done and his modulator went out exactly like mine did. It’s a $2800 fix ironically.
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Glenn Grosso GM GGrosso@hudsonauto.com
I normally don’t write reviews but our experience at Honda of Indian Trail needed to be addressed so people don’t make the same mistakes that we experienced. Customer Service: The salesmen will fall all over each other prior to your purchase. Once the papers are signed, it is another story. I made several phone calls and many emails without response. I finally got some response after sending a note to the general manager at Hudson Automotive. 100% customer satisfaction is a joke in my opinion. Internet Pricing: You s... read more
The truck I purchased from this dealership has been in the shop AT LEAST once a month for different problem's since I purchased it. I purchased it back in February. This truck has been a nightmare!!!!!!!
Business response:
Brian, we are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Glenn Grosso GM GGrosso@hudsonauto.com
Frequently asked questions about Honda of Indian Trail
How is Honda of Indian Trail rated?
Honda of Indian Trail has a 4.5 star rating with 4,859 reviews.
When is Honda of Indian Trail open?
Honda of Indian Trail is closed now. It will open at 9:00 a.m.