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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Shower dripped constantly. The window was open and the turn knob was broken, we had to take both of us to get the window closed. There was no handle on the inside of the bathroom door. No microwave in the room. No water pressure in the shower, kinda just dribbled out.
Business response:
We value your opinion regarding the shower, window, and bathroom door issues. Please visit https://www.caesars.com/help-and-support for assistance.
Property was clean and comfortable. Connected to Lady Luck so we walked through the building getting to enjoy both casinos without stepping outside. We did venture across the street to Monarch as well. Very convenient and accessible. Only negative was that on the restaurant they charge $3 if you order to go
Business response:
We are happy to hear you enjoyed our clean, comfortable property and convenient casino connections! We appreciate your feedback about the restaurant charges.
Staff was very friendly. Beds were hard and a bit uncomfortable.
Business response:
We appreciate your kind words regarding our staff's friendliness. We sincerely apologize for any discomfort experienced due to the bed's condition. Thank you for taking the time to share your feedback.
Clean room, awesome view
Business response:
Your review is appreciated. Clean room and awesome view are great to hear! Thank you for your wonderful feedback.
Good room for the price, casino was good too
Business response:
We're elated to hear you enjoyed your stay at Horseshoe Black Hawk. Thank you for taking the time to share your positive experience!
Very clean rooms, quiet and friendly staff.
Business response:
We are pleased to hear that you enjoyed your stay with us, Martha. Thank you for your kind words about our clean rooms, quiet atmosphere, and friendly staff.
Staff a bit indifferent
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Yes
Business response:
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Thank you and we hope to see you again soon.
Hotel was nice and clean. Room was comfortable. Only complaint is when you show up 20 minutes early after driving 2.5 hours to be told it will be an additional $11 to check in early even though he did say they had rooms available. Kind of silly in my opinion so we sat in the lobby and waited 20 minutes, then got up and checked in. I would rather put the $11 in a slot machine.
Business response:
We appreciate your input on your stay. Sorry the early check-in fee felt unnecessary. We're glad you found the hotel clean and your room comfortable.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,842 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.