This profile has been claimed by the business owner or representative.
Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The room had a few issues that i had to get resolved and let the staff know about at check out. Just didnt want to get charged for any
Business response:
We value your feedback concerning the room accommodations. We are pleased that you brought these matters to our staff's attention during checkout, allowing for a satisfactory resolution.
Clean room nice size nice bathroom. It was extremely hot and the beds are a little hard but we will stay there again
Business response:
We are delighted to hear you enjoyed the clean room and bathroom! We appreciate your feedback about the temperature and beds.
Room appeared great but sleep was rough due to poor pillows and mattress, and the inability to adjust temperature to our selected temperature. Overall we enjoyed our time at the Horseshoe.
Business response:
Thank you for taking the time to provide feedback. We understand your concerns about the pillows, mattress, and temperature control. We're glad you enjoyed your overall time with us.
Love the horseshoe Casino. Hotel is definitely in need of a major renovation however the staff were friendly and helpful.
Business response:
We appreciate your input regarding the casino and hotel. Your feedback about renovations has been noted. Thank you for recognizing our friendly staff!
Quiet, clean, great bed
Business response:
We are elated to hear you enjoyed our quiet, clean environment and comfortable bed!
My only issue was the in room air conditioner, did not work so it was very hot in the room. Thankfully we were able to open windows otherwise it would have been to terrible for sleeping.
Business response:
We are sorry to hear about the air conditioner issue making your room uncomfortably hot. We appreciate you sharing this feedback with us.
Not very friendly
Business response:
We acknowledge your feedback about our service not being very friendly. We value your opinion and will work to improve our hospitality standards.
The room was nice. Waited forever for dinner at the brewery/ sports bar. Waited 20 minutes for service once we were seated. Didn't get menus or drinks so we moved to the bar so someone would notice us. The appetizer of potato skins were burnt and cold. Burgers were overcooked. Seemed like a staffing issue
Business response:
We apologize for falling short on your dining experience. Please feel free to reach out to us at (775) 786-5700 to discuss your visit further.
Everything went smooth and great.
Business response:
We are honored to hear everything went smooth and great, Shawn! Thank you for sharing your wonderful experience.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,909 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.