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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Welcome to the Isle® Casino Hotel Black Hawk in Colorado. Situated in the heart of Colorado’s largest gambling town, Isle Casino Hotel® Black Hawk truly soars above the rest. Come for our extensive selection of casino games, but stay for all of our exquisite dining choices, enticing giveaways, and enlivening entertainment. When you’re ready to turn in for the night, our cozy and well-appointed accommodations are right at hand. It all adds up to an experience you won’t find anywhere else, at a place you’ll want to return to ... read more
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Freindly
Business response:
We appreciate your feedback, Judah. If there is anything we can do to improve your experience, please don't hesitate to reach out to us at (303) 998-7777.
the casino was great. our room was okay, very dry and loud because we were near the elevator. The elevators took forever. They only had one working. They were very understaffed, which I understand but it did make dining and convenient. do not go to the Starbucks downstairs. The girls working were very nice but the manager was horrible. they were low on every type of food and coffee product and it was only 9 AM on a Sunday. parking was free and plentiful which was nice.
Business response:
We apologize for the inconvenience you experienced during your stay. We will address the issues with the elevator and staffing to improve our service. Thank you for your feedback.
Short staffing caused some delays but overall we enjoyed our stay.
Business response:
We apologize for any inconvenience caused by the short staffing during your stay. Thank you for your understanding and we hope to provide a smoother experience for you in the future.
Business response:
We appreciate your feedback, Deiver. If there is anything we can do to improve your experience, please don't hesitate to reach out to us at (303) 998-7777.
Business response:
Thank you for your positive review, Angie! We appreciate your feedback and are glad to hear that you had a great experience at Horseshoe Black Hawk.
Business response:
Thank you for your review, Cynthia. We appreciate your feedback and are glad to hear that you had a positive experience at Horseshoe Black Hawk.
Loved the hotel. Room was very comfortable. I felt safe. If I were to make a suggestion it would be to explain that the guest must use your room key to make the elevator go to the floor you want. I was in the elevator quite sometime before another guest getting on from the parking lot showed me what was wrong. Also Houseshoe seemed to be the only hotel on the strip that didn’t offer valet during the weekdays. As for casino restaurants, they were very short staffed the week before new years. And refused to let us sit at the b... read more
Business response:
Thank you for your feedback, Amber. We appreciate your positive comments about our comfortable rooms and the feeling of safety. We apologize for any inconvenience you experienced with the elevator and the lack of valet service during weekdays. We will take your suggestions into consideration for future improvements. We also apologize for the short staffing at our casino restaurants and the inconvenience it caused. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.
Business response:
Thank you for your review, ANGELY. We appreciate your feedback and will take it into consideration to improve our services.
Business response:
We’re thrilled you enjoyed your time with us, Whitney. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Horseshoe Black Hawk in the future.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 4.4 star rating with 8,256 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.