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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Staff a bit indifferent
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Yes
Business response:
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Thank you and we hope to see you again soon.
Hotel was nice and clean. Room was comfortable. Only complaint is when you show up 20 minutes early after driving 2.5 hours to be told it will be an additional $11 to check in early even though he did say they had rooms available. Kind of silly in my opinion so we sat in the lobby and waited 20 minutes, then got up and checked in. I would rather put the $11 in a slot machine.
Business response:
We appreciate your input on your stay. Sorry the early check-in fee felt unnecessary. We're glad you found the hotel clean and your room comfortable.
Clean comfortable affordable rooms with friendly staff
Business response:
We are delighted to hear you enjoyed our clean, comfortable rooms and friendly staff. Thank you for choosing Horseshoe Black Hawk!
Everything was great!
Business response:
We are delighted to hear everything was great! Thank you for sharing your wonderful experience with us.
Nice hotel when traveling with Dogs. There are restrictions on dogs in the Casino (Can't walk floor, stroller is ok for small dogs or service animals) or restaurants. King Suite Room was clean, modern and up to date with a safe and refrigerator. Lower rating for food options and quality of food which was not great.
Business response:
We are happy to hear you enjoyed our dog-friendly accommodations and modern King Suite! We appreciate your feedback about food options and will work to improve our dining experience.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 12,004 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.