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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
My only issue was the in room air conditioner, did not work so it was very hot in the room. Thankfully we were able to open windows otherwise it would have been to terrible for sleeping.
Business response:
We are sorry to hear about the air conditioner issue making your room uncomfortably hot. We appreciate you sharing this feedback with us.
Not very friendly
Business response:
We acknowledge your feedback about our service not being very friendly. We value your opinion and will work to improve our hospitality standards.
The room was nice. Waited forever for dinner at the brewery/ sports bar. Waited 20 minutes for service once we were seated. Didn't get menus or drinks so we moved to the bar so someone would notice us. The appetizer of potato skins were burnt and cold. Burgers were overcooked. Seemed like a staffing issue
Business response:
We apologize for falling short on your dining experience. Please feel free to reach out to us at (775) 786-5700 to discuss your visit further.
Everything went smooth and great.
Business response:
We are honored to hear everything went smooth and great, Shawn! Thank you for sharing your wonderful experience.
Light bulbs out in room couldn’t get replacement
Business response:
We appreciate your input regarding the light bulb issue. Please visit https://www.caesars.com/help-and-support for assistance with room maintenance concerns.
Staff was largely friendly and rooms/casino clean; however, good service was short staffed and poorly managed which took away from the experience a bit. I appreciated the flexibility for the dog.
Business response:
We appreciate your input about the friendly staff and clean facilities. We understand staffing challenges affected your experience. Thank you for noting our pet-friendly flexibility.
Hotel rooms not well maintained. No air circulation although in-room unit ran continuously. Every guest in our party (4 rooms) said the same about their room. Our room had the additional bonus of mold in the shower and low water flow.
Business response:
We are sorry to hear about the air circulation, mold, and water flow issues. Your feedback is invaluable to us. Please visit https://www.caesars.com/help-and-support for assistance.
Staff and room are great!!
Business response:
We are delighted to hear you loved our staff and room! Thank you for the wonderful feedback, Carly.
They offered complimentary bottle of champagne for New Year's Eve which I thought was a nice touch.
Business response:
We are delighted to hear you enjoyed the complimentary champagne for New Year's Eve! Thank you for choosing Horseshoe Black Hawk.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,854 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.