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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Exceptional
We always stay here, it’s always clean and comfortable The shortage in drink servers at the casino is my only complaint The hotel was great, my only complaint is for the casino. We played for an hour and never saw anyone in our area giving drinks. We ended up going to buy the piña colada and it was watery, I’m guessing that had something to do with the machine.
Business response:
We are grateful for your loyalty! We understand your concerns about drink service and quality. For casino service feedback, please visit https://www.caesars.com/help-and-support.
Exceptional
Wonderful The room required a blanket! Location + casino
Business response:
We are delighted to hear you found your stay wonderful! We apologize about the blanket issue and appreciate your feedback.
Pleasant My wife and I stayed valentine's day to find very dirty sheets on the bed we arrived back to the room late and just decided to sleep on top of the blankets and we would talk to the manager in the morning. The manager told us it is standard not to change the bottom sheet and was told it was just dog hair. The sheet was covered in black hairs and multiple yellow stains. The sheet we pulled back was one that was apparent to be slept under. We paid over $350 dollars to sleep in this room on a romantic night. It should h... read more
Business response:
Your feedback is invaluable to us. We believe that this is a misunderstanding. Hotel beds are made up with only flat sheets in the Hospital style with a top sheet over a blanket, a sheet under the blanket and a final sheet underneath which is a mattress cover that is not to be removed between stays to keep the mattress sanitary and eliminate a vector for certain pests. We apologize if the bed was made up incorrectly without one of the layers that make up Hospital style, we have offered a free future stay with that considerat... read more
Had a great time in this clean and comfortable hotel. The casino was so fun! The rooms were a little too hot Clean and nice
Business response:
We are delighted to hear you enjoyed our clean, comfortable hotel and fun casino! We'll address the room temperature concern.
Good
Pleasant
Pleasant Elevator stopped working. Popcorn was only available to VIP. Window in room was broken. No other activities besides gambling in the resort. Our room was far from elevator and we requested to be close. Room
Business response:
We apologize for falling short with the elevator, window, and room location issues. Thank you for noting the pleasant aspects of your stay.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.8 star rating with 11,422 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.