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iAqualink app
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lots of problems. definitely not user friendly/ intuitive.
Business response:
Our apologies for your poor experience, Melinda. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. We look forward to hearing from you. - iAquaLink Support
I set the salt cell to a certain %, it never comes on. Same with changing the times for the filter to come on and off. I've reset and updated the app several times it still only works half the time. Very slow app
Business response:
Hi Patrick, Please contact your pool pro or our support team to adjust your app setup to work as you need with your salt cell. A general tip: ensure that the wifi signal outside by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. You can reach us at (800) 822-7933. Happy swimming! - iAquaLink Support
Truly awful technology. The app is awful. The device is garbage. They're selling a board that costs $5 to make for hundreds but you literally can't even update the firmware. Their support never responds. I got suckered into this board by a clown, what massive waste of time and money.
Business response:
Thank you for sharing your valuable feedback, Doug. So we can better understand your experience, please share details of the situation as well as your account email with us at customerfeedback@fluidra.com. We look forward to hearing from you. - iAquaLink Support
constantly disconnecting from my wifi, had an update and an app change and was not notified. this is the 2nd time I'm having issues. Terrible system. would much rather have old school manual ability to run my pool.
Business response:
Our apologies, Leslie. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Awful. Top down, bottom up, whichever way you look at it this app SUCKS. Connectivity is trash with full signal strength. App doesn't connect to my pool equipment for 3-5 launches EVERY. SINGLE. TIME. Make changes? Saved changes? well good luck with when they go into effect. maybe today. maybe never. Get a QA team. Heck, get a QA INDIVIDUAL. Update your trash services.
Business response:
Our apologies, Mike. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently loses connection to unit though unit near router. Acton buttons don't always work in app.
Business response:
Our apologies, Pub. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Terrible. I constantly have to reset the power because the Bluetooth stops responding. Also, you can't program any of the colors that the system is capable of. It seems you are stuck using the preprogrammed color schemes. There are some great colors that pop up with a color shifting scheme. But you can't pick any of those colors to use when you want. boo! 70,000 dollars later. F this.
Business response:
Hi! Ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. The color options in the app depend on the physical lights installed. Jandy offers Infinite Watercolor lights, capable of any color in the rainbow. Contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
it is always going offline.
Business response:
Our apologies, Mona. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
not really impressed with it so far. connectivity issues and feature controls dropping out
Business response:
Our apologies, Michael. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,099 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.