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iAqualink app
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rarely actually hooks up to the phone. thinking about putting a manual controller on.
Business response:
Our apologies, Spyder. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I'm a software developer and this app is simply full of bugs. On a regular basis it will not respond to controls, so when I am remote I literally have to check my security camera to see if it is working! Now it says that the firmware update failed and to contact support... which is a 41 minute hold time! it's a never ending loop. it also doesn't save custom settings.. it's as if it loses it's memory? it's just bad UI and bad programming.
Business response:
Our apologies, Jon. Email us at iaqualinkfeedback@fluidra.com with the email on your account to request the firmware reset without waiting on hold, though we'd like to speak with you about the other issues when you have time. Thanks for letting us know. - iAquaLink Support
The app constantly errors out that I have to use the web version to turn the heater off.
Business response:
Hi Mari, Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you accidentally exit the schedule screen without saving, it can lock up web access, which you can reset by powering off/on your unit. For further help: (800) 822-7933 or iaqualinkfeedback@fluidra.com - iAquaLink Support
No problems 2 months ago when packed robotic cleaner away. Got cleaner out to give pool a clean as dirty. Now app constantly complains about firmware failing to download and complete. Left for several hours, still complains of same thing. Tried unplugging for about 1hr and trying again, still fails. Now when trying to start cleaner from control box the cleaner, IQ 6050, goes around in circles will not work properly. Of course just out of warranty as well. Is it app, firmware or real fault. 🤬
Business response:
Our apologies! Please try reconnecting the cleaner to the app, and if that doesn't do the trick, please contact us through "Support" on the app menu or call 1300 MY FLUIDRA so we can assist. Thanks for letting us know. - iAquaLink Support
constantly crashes
Business response:
We're sorry for your poor experience with the app, Rey. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
intermittent application outages
Business response:
Our apologies, Peter. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
what a mess
Business response:
Hello David, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. - iAquaLink Support
The app doesn't work well. Even after uninstalling and reinstalling, it still doesn't work. I'm returning my pool cleaner.
Business response:
Hi Jason, Try temporarily removing any special characters from your wifi name/password. Ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933. Thanks! - iAquaLink Support
So frustrating to try to communicate with tech support so understaffed I assume. Why bother as I can probably search YouTube and get better help.
Business response:
Hi Heidi, We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. You also may reach us by email at iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,417 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.