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iAqualink app
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I'm surprised this app is so non-functional. It says it is connected to the pool cleaner but if I program a schedule it never saves and never runs. I called customer support multiple times and that was a huge waste of my time. At their suggestion I tried re-installing the app, then switched to an iOS device to do the same, then reset and reconfigured my WiFi multiple times, then reset my cleaner. What a waste of my time for a half-baked "smart" app and devices that won't communicate properly.
Business response:
Our apologies for your poor experience, Jerry! Please contact us at customerfeedback@fluidra.com and confirm the email address on your account. Thank you for letting us know. We look forward to hearing from you. - iAquaLink Support
relatively easy to use but missing key features
Business response:
Thanks for your feedback, Robert! The settings available in the app depend on the features of the hardware connected to it. If we can assist you with maximizing your options within the app, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Happy swimming! - iAquaLink Support
the software is old and lacks flexability and conectivity to other smart devices
Business response:
Thank you so much for your feedback, Bill! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
outdated and glitches alot needs nee color patters for the lights and having it stay green and connected would be a plus
Business response:
Ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. The options in the app depend on the physical lights installed in your pool. Thanks to feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color. Please call (800) 822-7933 for assistance. - iAquaLink Support
needs a design and UI update
Business response:
Thanks for your feedback, Moses! Comments from users like you help guide our future product developments. Please give us a call at (800) 822-7933 after the New Year holiday to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
it sucks. the remote connection works very poorly
Business response:
Our apologies, Ilya. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 after the New Year holiday so we can work with you directly. Thanks! - iAquaLink Support
when it works it's great but frequently my robot doesn't appear
Business response:
Our apologies, John. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, please contact us through "Support" on the app menu so we can assist. Thanks! - iAquaLink Support
barely connects, remote is unresponsive and extremely large!
Business response:
Our apologies, Mark. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, please contact us through "Support" on the app menu so we can assist. Thanks! - iAquaLink Support
seriously outdated app, wish the pool company would have gone with the other brand.
Business response:
Thanks for your feedback! Comments from users like you help guide our future product developments. Please give us a call at (800) 822-7933 after the New Year holiday to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,312 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.