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iAqualink app
About this business
The iAqualink software is terrible. It controls almost all of my systems but adding components is not always easy. My main issue is the user interface is terrible. I don't have any othre pool systems to comare it to but for general user experience this software feels 20 years out of date. The software can already control your system so it should be able to do rutines (which it kind-of can) but it's convoluted and difficult. It also loses connectivity a lot. Not due to signal strength.
Business response:
Our apologies, Joshua. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Abysmal. You can't link a polaris robotic pool cleaner unless you SET your wifi to 2.4. Even then it's hit and miss. If you can't connect, getting the robot aimed at a wall in a free form pool is a waiting game. So avoid the app and their robot unless you enjoy being frustrated beyond belief. I did not imply that the 2.4 speed is slower, but that you have to change the setting to 2.4. The app and the cleaner are garbage!
Business response:
Hi Alan, The 2.4 network isn't slower; it travels farther and through walls better than 5GHz. Ensure that the wifi signal out by your pool is consistently at least 10 Mbps. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Keeps disconnecting from device!
Business response:
Our apologies, Deven. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at info@astralpool.in so we can work with you directly. Thanks! - iAquaLink Support
I aqualink goes off line all the time. We stay frustrated 95% of the time
Business response:
Our apologies, Lea Anne. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
often looses connection
Business response:
Our apologies, Al. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
The app continually disconnects from my pool I have to manually reconnect it to my pool to see or change any setting.
Business response:
Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Got a firmware can't update contact support.... I just got my robot out for summer...
Business response:
Hi Winny, Please reconnect your robot to the app. For more assistance, please contact us via "Support" in the app menu so we can assist you directly. Thanks! - iAquaLink Support
Abysmal. You can't link a polaris robotic pool cleaner unless you slow your wifi to 2.4. Even then it's hit and miss. If you can't connect, getting the robot aimed at a wall in a free form pool is a waiting game. So avoid the app and their robot unless you enjoy being frustrated beyond belief.
lack of support, no feature improvements over years, no API integration for smart home systems
Business response:
Hi Michael, thank you for your valuable feedback. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can learn more. We look forward to speaking with you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,436 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.