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iAqualink app
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buggy as
Business response:
Hello Tim, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu or email info@certikin.co.uk so we can assist. Thanks for letting us know. - iAquaLink Support
the app mixes up which piece of equipment you need it to turn off or on
Business response:
Hi Teresa, please have your installer check the setup to ensure everything is correct. If we can assist further, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com; our product specialists are happy to help. Happy swimming! - iAquaLink Support
Works when it wants to. Force closes and refreshes with errors often. Have to check a single command then wait until it forces me out then I have to come back in and make additional changes.
Business response:
Our apologies, Carlos. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
recent update broke access for Android. it now waits for a while and sometimes grants access and sometimes does not.ios works fine w same creds. when I can get in on android still can't get to web gui to program automation. this app continues to be awful.
Business response:
Matthew, We found your account and all looks fine from our end; please contact us at (800) 822-7933 so we can help get your system back to full operation. Also, the clock in your system is off; it could be firmware or the battery causing that. We can check your firmware when you call us. Thanks! - iAquaLink Support
Just like many reviewers I'm having multiple firmware update error messages. when you call and wait on hold only for them to tell you to move the freedom robot closer to the router for 48 hours, but that still doesn't resolve the issue. it is a pain to try to use the app with the constant messages popping up and no easy way to resolve. Whatever this update process is, it clearly doesn't work.
Business response:
Our apologies, David. Please email us at iaqualinkfeedback@fluidra.com with your account email so we can resend the firmware to your cleaner. We appreciate your patience and understanding as we do our best to handle each customer with care. Thank you. - iAquaLink Support
very bad connection with the cleaner
Business response:
Our apologies, Gissel. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Evidently the only way to get a response is to post a negative review. I posted a 2nd review on May 14th and received a response to email the company. I sent an email on May 16th and have yet to receive a response. It is now June 1. Robot works great and has good features, but the app is horrible. Firmware never updates. Lights on control module do not work so you don't know what mode it's in, they quit working very soon after the purchase. Very disappointed!
Business response:
We're sorry for the issues with your cleaner's firmware and that the wait time has been so long. Typically, in the summer months, our call volume increases, leading to longer wait times. We understand the importance of ensuring your cleaner is functioning properly. If you emailed, we will get to you. Thanks for your patience. - iAquaLink Support
since new this app has a persistent message that there is a firmware error. multiple attempts to contact support are ignored. makes the app useless. zero stars for the app. negative stars for customer service.
Business response:
Our apologies, David. Please email us at iaqualinkfeedback@fluidra.com with your account email so we can resend the firmware to your cleaner. We appreciate your patience and understanding as we do our best to handle each customer with care. Thank you. - iAquaLink Support
update: nothing much different to say. 2 years in the cleaner still does the job, but the app is garbage. You sell yourself as a "smart solution" and the easiest part , the interface/app, you never update. love the pool cleaner, but the app is buggy. connection errors even when cleaner is clearly on my network. status circle (whether cleaner is running, or idle etc) shows blank so unable to know status of cleaner if away from home. clearing cache sometimes helps, sometimes does not.
Business response:
Thank you so much for your feedback, Chad. Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to assist! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,463 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.