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iAqualink app
About this business
no customer service support whatever. you have to pay professionals to come out if anything is wrong.
Business response:
Hi Jamie, our apologies for your experience! Our support team is always happy to assist, though there are definitely issues that are more easily resolved hands-on by an experienced tech. Let us know how we can help at (800) 822-7933. We look forward to hearing from you. - iAquaLink Support
Device disconnect randomly too often
Business response:
Our apologies, Steven. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
iAquaLink needs to get into the modern era with their UI. Having to access an external web link for tuning things like schedule is pretty bad.
Business response:
Thanks for your feedback, Garrison! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
Firmware will not update and app constantly loses connection
Business response:
Thanks for your patience, Brad! Your firmware should be good now. In general, please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Happy swimming! - iAquaLink Support
I have a zodiac pool robot. The app shows that its connected but theres nothing in the circle in the middle when the robot is running. There are no notifications when the cycle is finished either. How can we fix this?
Business response:
Hello Tim, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. Thanks! - iAquaLink Support
Very troublesome app. After spending almost 1 hour to get the controller to not only link to Bluetooth and the the Wi-Fi thought all was going to be great, but no! When opening the app it's a 1% chance that you'll actually be able to use it. The app will register and see the system showing a green dot but often that's as far as it will go. The app won't open the settings and you have to close and open it several times and eventually you'll get the info and settings only to stop function again.
Business response:
Our apologies, M. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I have to say I'm disappointed in this app. I just had my pool installed a week ago and since then, the app hasn't even worked half the time. It either can't connect (despite having great service/wifi) or I get "Sorry, an error has occurred". Both of which I can't access anything with my system. I am extremely disappointed.
Business response:
Congrats on your new pool, Amber! Please ensure that the wifi signal out by your pool equipment is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
old screen. slow and not very good
Business response:
Our apologies, Dean. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Absolutely useless app. Rarely connects. Laggy. Why bother having an app at all if it is this bad? Would give it 0 stars if possible.
Business response:
Sorry to hear this, 00kaphill. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us through "Support" on the app menu so we can assist. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,216 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.