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iAqualink app
About this business
Shuts down in freeze protect mode. The app stops working in freeze protect mode. A technician reset it by having me open the antenna. My wifi signal is fine. I continue to get the message "Your System is Offline" and the little circle is red. Very frustrating.
Business response:
Hi Tim, when Freeze Protection is running, it overrides the ability for you to turn off your filter pump, yes. You should be able to turn other equipment on and off. If it's shutting down the entire system, though, that's not correct. Please call us at (800) 822-7933 so we can assist. Thanks for letting us know. - iAquaLink Support
The app is very glitchy. Not loading, have log out and in again almost daily. Sometimes completely frozen, need to force close and restart. Not to mention, antenna should be able to handle 5ghz in 2025.
Business response:
Our apologies, Bruce. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps. A 2.4 GHz signal can travel better at distances and through walls than 5 GHz. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933. Thanks! - iAquaLink Support
total garbage. ive tried over 10 times to reach support. email, phone and nothing. can never reach anyone. let messages on both email and phone and nothing. don't spend your hard earned money on this product because you will get no support when it breaks. the app takes at least 3 tries to actual get in and adjust your system. half the time you have to log all the way out and back in. it's never ever worked first time. and support was no help again.
Business response:
Hi John, We strongly suggest you have a professional inspect your system to diagnose and correct the issues. You can find a pro here: https://www.fluidrausa.com/en/dealer-locator. - iAquaLink Support
Rarely works
Business response:
Our apologies, Allyson. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot with you. Thanks! - iAquaLink Support
terrible app design, functionality, etc. needs upgrade, and also there could be a function to pair the app with google home
Business response:
Hi Dawid, Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please contact us through "Support" on the app menu so we can assist. - iAquaLink Support
terrible app
Business response:
Thank you for your feedback, Laurel. Comments from users like you help guide our future product developments, and we appreciate hearing from you. We'd like to learn more about your experience with the app. Please give us a call at (800) 822-7933 with more details. We look forward to speaking with you. - iAquaLink Support
Terrible support. Keep getting unable to update firmware message. Chatted with support and had "There is issue with the iaqualink at the moment that they are trying to fix" then "There has been an issue on and off for a little while. They are in process of trying to fix" then "There is an update to 7.3.1 for some users this has resolved issue". Basically no effort in helping, just wanted to get rid of me.
Business response:
We apologize for your poor experience, Andrew. It looks like your cleaner has no issues currently, though please contact us again should anything arise. Thanks for letting us know, and enjoy your swim time! - iAquaLink Support
not great. desperately needs a dark mode.
Business response:
Thank you for your feedback about dark mode! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist. Enjoy your pool time! - iAquaLink Support
When it works the pool data and controls are good. Unfortunately it rarely works correctly. I repeatedly have to refresh, sign out and back in, and uninstall and reinstall the app to get it to pull up the data for my pool.
Business response:
Our apologies, Sharon. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot with you. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,266 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.