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iAqualink app
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doesn't always connect and button presses do not register
Business response:
Our apologies, Ed. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
This app has problems the web feature to change the settings hasn't worked for a long time you need to pause and restart app alot or features won't work aswell I'm looking into removing this system which is disappointing after not using it long and costing me thousands to put in
Business response:
Thanks for rating the app, Dennis! We want to help with the freezing issue, though, as this is not normal behavior. Please give us a call at (800) 822-7933 and we'll be happy to assist. Enjoy your swim time! - iAquaLink Support
program is unstable and inconsistent with schedule
Business response:
Hi Mike, we apologize for any issue you might be having. Please share details of what you are experiencing to our customer support at (800) 822-7933 or iaqualinkfeedback@fluidra.com; we'll be happy to assist! Email any time or call next week; our office is closed for the holidays right now. Thanks for letting us know. - iAquaLink Support
not working correctly
Business response:
Our apologies for your poor experience, Lisa. Please contact our product specialists at (800) 822-7933 with more details so we can assist you directly. Thanks for letting us know. - iAquaLink Support
UI is ok. needs dark mode. you can't turn the lights red for some reason. needs presets
Business response:
The options in the app depend on the physical lights installed in your pool. For many lights, red does not illuminate a pool well due to its longer wavelength and is not designed as a solo color. Thanks to customer feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color in the rainbow, including red. - iAquaLink Support
This application needs a lot of work on the password situation just being a pool cleaner really this is so friggin hard fix it otherwise I'll pick up this machine and take it back
Business response:
Our apologies for your frustration, Steve. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. Our product specialists are always happy to help! We look forward to speaking with you. - iAquaLink Support
Absolutely confusing when you have a pool chiller & a heater. The installer had to change some things around so that we can start the chiller from the app and now certain spa controls don't do anything anymore, which I have to remember. Apparently it's been an issue for years but I guess when your customers have no choice but use your app then there is little incentive to re-develop it. Also: for half of the controls you have to go to the website, only some are in the app. You can't change much.
Business response:
We apologize for any confusion, ABC DEF! Please contact our product specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more information. Thank you for letting us know. - iAquaLink Support
Absolutely confusing when you have a pool chiller & a heater. The installer had to change some things around so that we can start the chiller from the app and now certain spa controls don't do anything anymore, which I have to remember. Apparently it's been an issue for years but I guess when your customers have no choice but use your app then there is little incentive to re-develop it. Also: for half of the controls you have to go to the website, only some are in the app. You can't change much.
freezes all the time on startup
Business response:
Hi Jono Jon, Our apologies! We don't have the Oppo Find phone in the US to test, though if you email your user name/email address to us at customerfeedback@fluidra.com, we can look into your account to see if we can pinpoint the issue. Thanks for letting us know! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,148 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.