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iAqualink app
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Hands down the worst app I'm forced to use. Have it connected to its own 2.4HGz wifi connection but it fails to stay connected for longer than an hour. Anytime I want to make changes to the pump I'm forced to delete the pump from the app and go through the process of re-adding it. Update to response: Called technical support per recommendation and the person was very rude and unhelpful. Was told to pay a technician to come out to troubleshoot.
Business response:
Our apologies, K C. A pool professional will be able to physically inspect and make adjustments to your system. If you need to find a pool pro, this tool will help: https://www.fluidrausa.com/en/dealer-locator. Please let us know if we can assist further at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you. - iAquaLink Support
web is disabled
Business response:
Our apologies, Todd. Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. - iAquaLink Support
crashes all the time
Business response:
Hi Matthew, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933. - iAquaLink Support
does not work mostly
Business response:
Hi Lucian, we apologize for any issue you might be having! Please share details of what you are experiencing with our product specialists at (800) 822-7933. We will troubleshoot with you to find a solution. Thanks for letting us know. - iAquaLink Support
Hands down the worst app I'm forced to use. Have it connected to its own 2.4HGz wifi connection but it fails to stay connected for longer than an hour. Anytime I want to make changes to the pump I'm forced to delete the pump from the app and go through the process of re-adding it.
Business response:
Hi K C, Perfect with the 2.4GHz band! Please also ensure that the wifi signal out by your pool is consistently at least 10 Mbps. If you use a mesh router, see https://tinyurl.com/fluidraapp for help. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Doesn't work on Android. Tried multiple pixel and Samsung phones and tablets. Can't connect to WiFi. No signals found. Is not an eeros issue. I have a dedicated standalone 2.4g router for buggy devices. It just doesn't detect any Wi-Fi signals at all
Business response:
Our apologies, Mark and Irina. Please contact us at (800) 822-7933 so we can assist you. Our product specialists will troubleshoot with you to help you find a solution. We are always happy to help. - iAquaLink Support
Can't access web features
Business response:
Hi Al, Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. - iAquaLink Support
interface is kinda garbage, have to refresh systems constantly to connect. doesn't always reflect current status
Business response:
Our apologies, Stephen. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. Our product specialists are happy to help if you'd like further assistance! Please give us a call at (800) 822-7933. Enjoy your swim time! - iAquaLink Support
This app has problems the web feature to change the settings hasn't worked for a long time you need to pause and restart app alot or features won't work aswell I'm looking into removing this system which is disappointing after not using it long and costing me thousands to put in also it is normal activity as I've read lots of other users having same issues and I've been trying to reach someone
Business response:
We apologize that you are still experiencing issues, Dennis. What you describe is not normal app behavior and we'd really like to speak with you to assist. Please give us a call after the holidays at (800) 822-7933 and we'll be happy to help. Thank you for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,148 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.