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iAqualink app
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constant issues connecting. I do not like this app.
Business response:
Hi Heath, Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
App falls off network, had to uninstall then reinstall, unstable. Freeze temp set at 37 degrees but pump didn't adjust, had raise temp to 42 degrees so that rpm would increase.
Business response:
Our apologies, Phillip. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
inconsistent. I can not rely on this system. right now, I want to get in the spa, and it says bad connection. it happens more often than not.
Business response:
Hi Jean, Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
okay when it works, but it won't work on 5ghz, only 2.4. loses signal a lot. Really needs to be modernized and updated.
Business response:
Our apologies Todd. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps, though closer to 15 Mbps is ideal. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
not user friendly..... a 45 min pain every time it disconnects.
Business response:
We're sorry! To stay connected, ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
No signal, purchased a powerful wifi extender /Booster sitting on the window sill ,with full signal ,and I still can not connect ! I think I was sold a Dud. Why sell something that don't work this stuff ain't cheap
Business response:
Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
The app is great when it connects. Currently though, the web interface has ceased to exist. So am unable to change pump programs
Business response:
Thanks for rating the app, Jay! Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. Enjoy your pool time! - iAquaLink Support
Not reliable or stable. Times out. Doesn't keep the equipment running. Requires constant monitoring to make sure your settings are running. Obviously it used to be better. 4.4 rating yet all recent reviews are 1, 2 or 3 stars
Business response:
Hi Mike, our apologies for the issue you're experiencing. Please contact us with more details so we can troubleshoot and help keep your system up and running. Our product specialists are always happy to help. Give us a call at (800) 822-7933. We look forward to speaking with you. - iAquaLink Support
Wifi issues. As of today, it is still in 'pending'. Wifi is fine, all other wifi working.
Business response:
Hi, Dianna, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thank you! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,148 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.