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iAqualink app
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not working correctly
Business response:
Our apologies for your poor experience, Lisa. Please contact our product specialists at (800) 822-7933 with more details so we can assist you directly. Thanks for letting us know. - iAquaLink Support
UI is ok. needs dark mode. you can't turn the lights red for some reason. needs presets
Business response:
The options in the app depend on the physical lights installed in your pool. For many lights, red does not illuminate a pool well due to its longer wavelength and is not designed as a solo color. Thanks to customer feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color in the rainbow, including red. - iAquaLink Support
This application needs a lot of work on the password situation just being a pool cleaner really this is so friggin hard fix it otherwise I'll pick up this machine and take it back
Business response:
Our apologies for your frustration, Steve. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. Our product specialists are always happy to help! We look forward to speaking with you. - iAquaLink Support
Absolutely confusing when you have a pool chiller & a heater. The installer had to change some things around so that we can start the chiller from the app and now certain spa controls don't do anything anymore, which I have to remember. Apparently it's been an issue for years but I guess when your customers have no choice but use your app then there is little incentive to re-develop it. Also: for half of the controls you have to go to the website, only some are in the app. You can't change much.
Business response:
We apologize for any confusion, ABC DEF! Please contact our product specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more information. Thank you for letting us know. - iAquaLink Support
Absolutely confusing when you have a pool chiller & a heater. The installer had to change some things around so that we can start the chiller from the app and now certain spa controls don't do anything anymore, which I have to remember. Apparently it's been an issue for years but I guess when your customers have no choice but use your app then there is little incentive to re-develop it. Also: for half of the controls you have to go to the website, only some are in the app. You can't change much.
freezes all the time on startup
Business response:
Hi Jono Jon, Our apologies! We don't have the Oppo Find phone in the US to test, though if you email your user name/email address to us at customerfeedback@fluidra.com, we can look into your account to see if we can pinpoint the issue. Thanks for letting us know! - iAquaLink Support
very buggy and always has trouble connecting. app resets so you always lose schedules
Business response:
Our apologies, Brad. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
terrible constantly goes out
Business response:
Our apologies, Nikki. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
not reliable
Business response:
We are sorry you've had an issue with the app, Jim. We want to understand your situation better and provide you with assistance if needed. Please call our technical support team at (800) 822-7933. We look forward to speaking with you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,092 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.