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iAqualink app
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app shuts down a lot. requires a manual restart from the electrical box. at least once a week.
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app, Robert. We'd be happy to look into this for you; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
the same light setting and modes have been the same for the 3+ years I've had the pool. no other combinations available for each holiday ? I have Govee lights for less than a year and have seen multiple updates and modes pushed to the app.
Business response:
Hi Tad, The options in the app depend on the physical lights installed in your pool. Thanks to customer feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color in the rainbow. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com; we're always happy to help. - iAquaLink Support
Crashes all the time. I have to close the app and restart it to reconnect. I have to do that at least 4 or 5 times any time I use the spa. Also it sometimes loses connection for no obvious reason and I get the little red dot instead of the green one, and when that happens I typically have to power cycle the main control unit which I obviously can't do remotely. That is annoying if I want the spa to have heated up by the time I arrive home. For a system which was very expensive it's disappointing
Business response:
Hi Sam, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
it should allow for more individual colors. why are some colors offered in groupings, but not individually?
Notifications on pool cleaner stopped working about 2 months ago. Not happy. They do work on my iPad. It's NOT a notification setting either.
Business response:
We apologize, Mario. We are aware of this issue and are working to address it as quickly as possible. We appreciate your patience. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for your feedback. - iAquaLink Support
intermittent control connection. Doesn't recognise cleaning cycle immediately. very annoying.
Business response:
Our apologies, Mike. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Needs a lot tweaking to get this app right. Very hit and miss if it's actually going to display what the pool cleaner is doing and whether the functions will actually work. Most of the time, it's less frustrating just using the console. I can control the cleaner with my phone, connect, set required function...etc, and it responds, but it doesn't display what it's doing on my phone. This is what I mean when I say it needs tweaking. I'm in Australia BTW.......why send me a US base number to call?
Business response:
So sorry, Peter, we can't see your location! You can reach us through "Support" on the app menu for local assistance. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. Thank you! - iAquaLink Support
works half the time... disappointing for sure
Business response:
Our apologies, Nate. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
why does my spa cut off at 5pm? surely this bug can be fixed.
Business response:
Hi Carlo, Our product specialists are more than happy to help you adjust your spa's settings. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks for letting us know! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,092 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.