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iAqualink app
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only works about 5% if the time. mostly, it freezes or says it lost connection. a lot of times, it will show that I turned lights off, but they are still on.
Business response:
Our apologies, Ebony. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Clunky
Business response:
Hi Jeff, We are always looking to improve the experience of our users and really appreciate your feedback. We'd love to learn more about your situation; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for your feedback! - iAquaLink Support
App is ok but the customer service on the Jandy products the app supports is ABOMINABLE They don't answer the phone no matter the time of day and if you use option "leave message we'll call you back" they never do
Business response:
Hi Paul, We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. Phones are often slower mid-week, and you can also email us at customerfeedback@fluidra.com. Thanks! - iAquaLink Support
unreliable
Business response:
We apologize for the inconvenience, Barry. Can you please share more details so that we can identify the issue? You can reach our product specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
app shuts down a lot. requires a manual restart from the electrical box. at least once a week.
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app, Robert. We'd be happy to look into this for you; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
the same light setting and modes have been the same for the 3+ years I've had the pool. no other combinations available for each holiday ? I have Govee lights for less than a year and have seen multiple updates and modes pushed to the app.
Business response:
Hi Tad, The options in the app depend on the physical lights installed in your pool. Thanks to customer feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color in the rainbow. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com; we're always happy to help. - iAquaLink Support
Crashes all the time. I have to close the app and restart it to reconnect. I have to do that at least 4 or 5 times any time I use the spa. Also it sometimes loses connection for no obvious reason and I get the little red dot instead of the green one, and when that happens I typically have to power cycle the main control unit which I obviously can't do remotely. That is annoying if I want the spa to have heated up by the time I arrive home. For a system which was very expensive it's disappointing
Business response:
Hi Sam, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
it should allow for more individual colors. why are some colors offered in groupings, but not individually?
Notifications on pool cleaner stopped working about 2 months ago. Not happy. They do work on my iPad. It's NOT a notification setting either.
Business response:
We apologize, Mario. We are aware of this issue and are working to address it as quickly as possible. We appreciate your patience. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for your feedback. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,149 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.