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iAqualink app
About this business
Worst developed app i have ever attempted. tried iphone and android version. neither work.
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
Randomly goes down for days at a time leaving me unable to control my pool pump and spa heater!
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
App works fine until you click the button for WEB. Then it tines out and does nothing. It looks like the web page is no longer working so now I can no longer do many functions on my phone that I could before like changing the speeds on my variable speed pumps. Jandy needs to get with the program and update their apps. It's absurd that it's the only pool hardware thay can't be controlled via smart home services like Google and Alexa.
Business response:
Hi J M, Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. Thanks for letting us know. - iAquaLink Support
More times than not, I can't operate my pool due to system errors or the system is not operating properly. This is very frustrating.
Business response:
We apologize, David. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
nothing is working. the app stopped and I can't control my pool
Business response:
Hi gregoryaorr, We apologize; we had a technical issue last night that has since been resolved. Your app should be back in operation this morning, though if you continue to experience any issues, please let us know at (800) 822-7933. Our product specialists are always happy to assist. - iAquaLink Support
App constantly times out on my s24U. The web interface doesn't work at all for scheduling, I need to set schedule on wife's iPhone. The entire Jandy system seems terrible. It reminds me of something stuck in the 90s. Changing color on lights it has to cycle through like 15 options to go to the color. The scheduling interface is laggy and not touch friendly.
Business response:
Our apologies, Kevin. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
This app is horrible. takes over 20 minutes to load, freezes, says sorry there was an issue connecting. I have to wait sometimes 20 minutes just to turn on my spa and heater by the time the app works. even in web mode it just spins. they really need to fix it.
Business response:
Our apologies, Erin. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
still times out garbage zero stars buy different product trash product poor maintenance, buggy all day every day, not worth buying, stay away at all cost
Business response:
Hi R, Our product specialists can help. Please call us at (800) 822-7933 so we can troubleshoot with you to get your system running to your satisfaction. We look forward to speaking with you. - iAquaLink Support
since the app was updated I have not been able to log in even though I go back and reset my password. this has become so frustrating and not only that but the wall unit has cracked and is barely readable so I can't do anything in that respect either. at this point I prefer the old app!
Business response:
We're sorry for your poor experience, Bobbie. We had a technical issue last night that has since been resolved. Your app should be back in operation this morning, though if you continue to experience any issues, please let us know at (800) 822-7933. Our product specialists are always happy to assist. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,310 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.