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iAqualink app
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Difficult to use, even after professional setup. I have only been able to successfully operate my heater a handful of times before it stops responding again.
Business response:
Our apologies, Kevin. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
piece of junk. requires no dashes in SN but doesn't mention this.
Business response:
Hi Marshall, our apologies for the serial number frustration. If you have any questions about setting up or using the app or your equipment, we're happy to help! Contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know, and enjoy your swim time! - iAquaLink Support
App seems slick but you have to access a clunky, outdated, and unintuitive web site for all the features. Very awkward, especially in this day and age. Once you get used to it, you can make it work but it took me a lot of trial and error.
Business response:
Thanks for your review, Carl. We appreciate your feedback and will take your suggestions into consideration for future product developments. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist! - iAquaLink Support
non-responsive and sends wrong commands
Business response:
Our apologies, Rick! Please contact our support team so we can help get your app set up correctly to work for you. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to speaking with you. - iAquaLink Support
not reliable
Business response:
Hi Lorraine, Our apologies! Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Loses wifi often, for hours. Reconnects most of the time. No other devices lose connectivity. This rudimentary app needs work.
Business response:
Hi Caren, Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I don't think my previous review was specific enough, so I'm revising it. This app is incredibly slow and difficult to use. The UI is not intuitive in the least. Programming it to run on a schedule requires opening a web app that looks like it was programmed in the 90's. As a companion app to an extremely expensive pool system, I would expect a better level of design that doesn't require lessons and extreme patience to use.
Business response:
Hi Shannon, To improve your app's speed, ensure that the wifi signal out by your pool equipment is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. Our product specialists will be happy to help with this and any other issues; contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
confusing and difficult to use
Business response:
Our apologies, Shannon! Our product specialists will be happy to help you; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll answer your questions and help you set up the app to suit your needs. Thanks for letting us know. - iAquaLink Support
After an update - anytime I click 'Web' from the App it just takes me to a blank white screen. Tried the App on multiple mobile devices. I can get to the 'Web' via my laptop - but not cell device. I used that all the time to check my salinity level. Bummer. Update 06/17 - tried calling the number provided by Zodiac support and all it does is says their is heavy call volume and to call back the next business day...then the line disconnects. Moving from 2 stars to 1.
Business response:
Our apologies, James! We understand the importance of ensuring your system is functioning properly, especially during summer. Please email customerfeedback@fluidra.com with screenshots of the issue and your account email address. Thank you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,093 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.