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iAqualink app
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This frequently doesn't work. there's something wrong with the transmission from the control board to the computer. I am very frustrated.
Business response:
Our apologies, Ted. Please have your pool pro diagnose the issue and perform any needed repairs. If you need to find a pool pro, our online tool at https://www.fluidrausa.com/en/dealer-locator can help. For further assistance, contact our product specialists at (800) 822-7933. Thanks for letting us know. - iAquaLink Support
not good connectivity
Business response:
Hi T D, We apologize. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
This is a 1990s product with all the flexibility and technology of an atari computer.
Business response:
Hi James, Thank you so much for your feedback. Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to assist! - iAquaLink Support
Doesn't always work. offline 90% of the time.
Business response:
Hi Kim, Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Sucks
Business response:
Hi John, Our apologies for your experience with the app. We'd love to learn more in order to understand your situation. Please share more details with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you for letting us know. - iAquaLink Support
Can someone please fix the website/app. I keep getting an error. Every other app and website I go to works, but this one just keeps loading until it times out.
Business response:
Hi Christell, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It used to show ACL and PH values, but not anymore. The web part is often unavailable, keeps loading.
Business response:
Hi Paco, We're sorry that the app is not working the same for you any longer. Please contact us so we can assist. We're at (800) 822-7933 and are always happy to help. Thanks for letting us know! - iAquaLink Support
Often fails to stay connected. Can no longer control the pump when it won't connect. Garbage customer service.
Business response:
Hi Justin, Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for your feedback. - iAquaLink Support
app crashes. have to clear all apps to get it to work sometimes
Business response:
Hi Brett, We're sorry for your app crashes. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,689 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.