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iAqualink app
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App freezes at WiFi Search. Normally, I am forced to re-register my device annually, annoying on it's own but used to eventually work. This year however, the app freezes when looking for a WiFi connection so I now have ZERO remote features to my pool cleaner - and there are easily a dozen WiFi signals within range including mine. Several emails to dev have gone unanswered. Super annoying.
After the July 24th update the app is working consistently I can control my equipment on the web interface but the app sucks. I called for service with technical support on Friday morning your automated phone message indicated there was a 70 minute wait but I could leave my number and they would call me back. I did never got a call back send a text message to the app no response send an email no response call back said your office was closed. This is unacceptable. You need to deal with.
Business response:
Hello Bob, Sorry for your experience. You can reach us Mon–Fri 9AM–4PM. We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you're experiencing as we serve customers across the country. We'll be in touch or feel free to call back - iAquaLink Support
HORRIBLE company to deal with! After SEVERAL days of trying to contact them via anyway possible...still nothing! System will not connect to the internet anymore. After researching, found out the company changed their programing and has not or will not update! We've had ours for less than 2 yrs. We updated our internet and extender to the most you can get. Uninstalled reinstalled the app. Have tried everything to get it to work on our phones again. NOTHING!!!! Absolutely unacceptable 🤬🤬🤬🤬
Business response:
Hi Lisa, we apologize for any issue you might be having! Could you send details of what you are experiencing to us at customerfeedback@fluidra.com, along with the contact information on your account? Our product specialists will be happy to assist. Thanks for letting us know. - iAquaLink Support
I had this system for several years and just quick working. The connector shows green but the app is red. Support has not been helpful. It leads me to believe they are not being transparent with the app and system.
Business response:
Hi Brian, Our apologies! We want to help. Please send the contact information (phone/email) on your account to customerfeedback@fluidra.com so we can assist you directly. Thanks for letting us know. - iAquaLink Support
Since the update, i can no longer select what color i would like for the pool lights. I can only turn them off and on.
Business response:
Hi Shari, Sorry for the lights issue. Please give us a call at (800) 822-7933 and we'll get that working for you. Thanks for letting us know. - iAquaLink Support
When it is connected, it works. But it disconnects all the time. When I do a logout and then a login again, it works again. For a while... Then logout/login again...
Business response:
Hi Jo, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup. You can also find connectivity tips online at www.iaqualink.com/en/support. Enjoy your pool time! - iAquaLink Support
eXO iQ + FloPro VS: when I change the RPM for a timer it changes on the APP and the eXO iQ visually but the pump stays at the previous RPM. I must revalidate the value on the eXO iQ to make it work so it's useless. Also I tried to contact support, they don't want to help me, they only work with professional. I spent >5000€ on 3 Zodiac products, it's a shame, my professional doesn't understand connected objects and cannot help me. Also the app doesn't display pump wattage... Very bad experience!!
Business response:
Hello Etienne, we apologize for the issues you are experiencing with the app! We want to help. Please see the support page https://www.polarispool.eu/support for customer support and to contact us directly. - iAquaLink Support
Old technology. Clunky, unreliable. The whole point of this was to be able to control the pool remotely, but if you're told to restart the system when you're not sway, it defeats the whole purpose. Useless.
Business response:
Hi D JM, we apologize for any issue you might be having! Could you please share details of what you are experiencing to our customer support at (800) 822-7933 or iaqualinkfeedback@fluidra.com? We'll get you up and running. Thanks! - iAquaLink Support
When are we going to see native integration with Google Assistant and specifically the Google Home app? It has been YEARS since this feature has been requested by many users, including myself. No excuses anymore, Alexa integration has been out for quite some time already.
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,100 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.