This profile has been claimed by the business owner or representative.
iAqualink app
About this business
Horrible App spent over 1 hour trying to connect to my home wifi. Freezes so many times just trying to enter the time zone. Still not working on my Android device. If you have stock in this company sell it, useless.
Business response:
Hi Anthony, Our apologies for the issues you're experiencing. You can find connectivity tips online at www.iaqualink.com/en/support. If you'd like more personal assistance, please contact us Mon–Fri 9am–4pm at (800) 822-7933 or email us at iaqualinkfeedback@fluidra.com so we can troubleshoot your specific setup. Thanks! - iAquaLink Support
It keeps going offline. I have uninstalled and reinstalled the app. I have reset the wired and wifi switch numerous times. I even powered it it and on. I still can't get it to work for my pool. It just shows a red dot by the system name.
Freezes often. Difficult to navigate and difficult to edit settings.
Business response:
Hello Paul, Could you please give us more information about your issue? You can contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We'll be happy to look at this for you. Thanks! - iAquaLink Support
Extremely clunky and frustrating to use. "Waiting for connection" endlessly...
For the first 4 weeks this worked terrifically. Now it will not work, giving me a message that I need a stronger signal. Nothing changed in the house. My pool service now says I need a CAT 5 cable installed from my router.
should have compatibility with Google for voice operation. web user interface is horrid
Business response:
Hi Jason, Thank you for your feedback. We value comments from users like you to help guide future developments. If you would like to share specific comments or have any questions, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your swim time! - iAquaLink Support
Slow response if it responds at all
Business response:
Hi Robert, We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to help. Thanks for letting us know. - iAquaLink Support
On 'Web' it says you can't exit without saving, but you can't get back to save OR cancel! Just keeps saying "Waiting for connection". It should be super easy just to cancel that, but you can't! :( Update: After googling the issue I did indeed reset the circuit breaker (it worked), but I really shouldn't have to do that.
Business response:
Hi Angie, Our apologies for this experience. Please turn off and back on the circuit breaker to your unit to reset it. If we can assist further, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to help. - iAquaLink Support
Looks like it was designed a decade ago and never updated since then. Astoundingly bad with connections to the iAqualink device (although that might be the device's fault).
Business response:
Hi Joshua, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,100 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.