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iAqualink app
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Called customer support for help as the unit doesn't keep a connection with the internet and was told my extender is too powerful for the unit. I have reset so many times its ridiculous. Wouldn't recommend this system wish I could get my money back
Business response:
Hi Nikki, We apologize for the issue! It could be that your router is set for a different channel than the equipment can read. Most routers have 5GHz and 2.4GHz channels, and our equipment uses the 2.4 GHz channel. Please call us at (800) 822-7933 so we can confirm and walk you through changing the router settings. Thanks! - iAquaLink Support
The app works, but it's a really clunky old-looking app with a very difficult to use web-based interface
Business response:
Hi Collin, we are always looking to improve the app experience for our users, and really appreciate the feedback. Thanks to comments from users like yourself, we are working on enhancing the in-app experience. Please watch for future updates. Enjoy your pool time! - iAquaLink Support
Always offline, it was offline for a month. Was up last week, now offline again. 😫 Again, back to the offline. It's 2022 and still having offline issues 😫
Business response:
Hi Chilldog22, Our apologies for the connectivity issues you're still experiencing. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your system and keep it connected. Thanks for letting us know. - iAquaLink Support
I tried to register with 3 different emails, all of which are apparently already registered but won't receive password change emails no matter what
Business response:
Hi Jackermy, Our apologies for the issue registering. Please give it another try, and if you continue to have issues, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
Not clear how to
Business response:
Hi Ron, We can help with any questions you have about using the app! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We're always happy to assist. Enjoy your pool time! - iAquaLink Support
pump needed repair after 2 months, the lights won't come on, salt generator says the salt level is fine, but Leslie's says I need to add 200 more pounds of salt. I never had these issues with Pentair or Hayward equipment.
Business response:
Hi Roger, Our apologies for the issues you're experiencing. Please contact us at (800) 822-7933 so we can learn more and find a service company to assist you. Thanks for letting us know. - iAquaLink Support
pathetic mobile app, very slow response. needs a lot of improvement on the interface and integration with the robot
Business response:
Hi Rajat, Our apologies for your poor experience with the app. Can you please share details with us so we can assist? We're at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you for letting us know. - iAquaLink Support
The mobile app AND the website are available about 10% of my attempts to access them, even when all of my other wireless apps work fine. It's super frustrating.
Business response:
Hi Betsy, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your pool's setup. You can also find connectivity tips online at www.iaqualink.com/en/support. Thanks for letting us know. - iAquaLink Support
Unable to add to home page
Business response:
Hi Steve, Our apologies for the issue. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can assist and get your app working properly. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.