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iAqualink app
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It unfortunately sucks, but when it actually works it's fine. Connection issues, crashes, says I'm offline etc. It's not my wifi connection because everything else works fine at my house so it is something on their end. I've had to call their technical support several times for help... Update 7/2022 Now it has trouble going to the Web functions page. It just sits and spins and never loads. I have cleared the cache, rebooted my phone, and I have uninstalled/reinstalled the app. INCONSISTENT.
Business response:
Hi g tray, Please try cycling the power to your unit by turning the circuit breaker off and back on. If this doesn't do the trick, please give us a call at (800) 822-7933 Mon–Fri, 9AM–4PM, and we'll go over some additional steps. Thanks for letting us know. - iAquaLink Support
The app is very slow, often crashes and has some connection issues. It is not possible to change pool's name unless you delete and re-cofigure the system. It would be good to have an history chart of ph, Rx and temp values (like the blueconnect). A web version (for professionals desktop monitoring) is appreciate.
Business response:
Hi Lorenzo, We're sorry for your poor experience with connectivity in the app. You can find connectivity tips online at www.iaqualink.com/en/support, as well as log into your account to access and monitor web portal settings from any browser. On the app's System Information page, you can rename your system. Hope this helps. - iAquaLink Support
This ap is terrible. Says that system is in service mode when it's clearly not and the handheld device works. I tried to contact services and even the ap went permit that.
Business response:
Hi Kenneth, Our apologies for the issues you're experiencing. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to assist. Thank you for letting us know. - iAquaLink Support
constantly looses connection from app to pool controller. please fix this!
Business response:
Hi 21019558, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup. You can also find connectivity tips online at www.iaqualink.com/en/support. Happy swimming! - iAquaLink Support
What the heck is a communication error 10? My robot starts, runs for maybe 5 minutes max now, then shuts off with this error everytime. The main box is definitely connected to WiFi. I've tried unplugging and replugging in the main box...no change. Should I return to Leslie's or what??
It unfortunately sucks, but when it actually works it's fine. Connection issues, crashes, says I'm offline etc. It's not my wifi connection because everything else works fine at my house so it is something on their end. I've had to call their technical support several times for help... Update 7/2022 Now it has trouble going to the Web functions page. It just sits and spins and never loads. I have cleared the cache, rebooted my phone, and I have uninstalled/reinstalled the app. INCONSISTENT.
Business response:
We sincerely apologize for these troubles! Try clearing the cache: long-press the iAqualink icon, then go to App Info. Tap Storage, then tap Clear Cache. If that doesn't help, please email us at customerfeedback@fluidra.com with your phone number and "Google" and a product specialist will be in touch. Thanks for your patience! - iAquaLink Support
This company clearly doesn't know what they are doing! I should have never bought this robot. My product is not listed so I can connecting to the WIFI. Waste of money.
Latest update is messed up. Connectivity is intermittent (it's not me, this happened immediately after the update) When I do connect the filter pump keeps defaulting to on (despite being off before accessing the app and previously being turned off in the app). And I am now unable to add a schedule entry to my schedule. How can I revert to the previous version? And now I receive a response via email to my technical support request and it says I will receive a response in 48-72 hours!!!
Business response:
Hi Paul, Our apologies. Please power off/on your automation system to get everything back in sync. There are more steps we'd like to walk you through, please give us a call at (800) 822-7933, Mon–Fri 9AM–4PM, and we'll help get everything back to normal. Thanks for letting us know. - iAquaLink Support
Most of the functionality has to be done in a web wrapper. The app is close to useless. The web wrapper functionality is great. It's a shame they don't develop the app a bit more. That's where things are going...a long time ago.
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,100 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.