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iAqualink app
About this business
The app is kinda basic...there aren't many options and you could just as easily do it all from the console.
Not sure if it's the app or the cleaner. Spent some big money on the cleaner and will send it back cuz I've spent two hours trying to get their app to work. If Polaris is going to charge $1k+ for a "smart" cleaner, they should likely invest in better software engineers.
Unable to register, says email already in use (despite never signing up before and trying several email addresses....). App sign-up seems totally broken
Business response:
Hi Hugo, Our apologies for the registration issue. Please try again, and if it still does not work, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll get it set up for you. Thanks for letting us know. - iAquaLink Support
Terrible functions / ability to configure / no extensive guide or setup option. No notes on webportal? I can get the app to connect on my home network and on my phone -but when I leave that network - I lose connectivity. Unfortunately -the company provides no detailed guide beyond a limited quick start guide to help. Youtube videos do not help either. Just give your consumers what they need and dont act like they cant set things up themselves. Then I try to give feedback and app says "no"!
Sucks. Very cumbersome to use, and ugly. No reason to contact you... 1) Make it not crash so much. 2) Make the web interface connect better and not time out. 3) Make the app do everything the Web interface does. 4) Make it less ugly (web interface is built for a specific tablet in landscape, should be responsive. 5) Make it easy to do multiple things (one touch has no pool light option). 6) Make it less confusing on Pool vs Spa. 7) Make Alexa linking better. 8) Show delay timers
Business response:
Hi Ryan, We apologize for your experience with the app. We'd like to help; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with details so we can assist you directly. Thanks for letting us know. - iAquaLink Support
Cannot connect. Tech support won't respond. Software won't recognize my device.
Business response:
Hi William, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 (Mon–Fri, 9AM–4PM) or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup to get your app working. You can also find connectivity tips online at www.iaqualink.com/en/support. Thanks! - iAquaLink Support
Doesn't work. App doesn't recognize vaccine signal. Have tried to link it a few times.
Business response:
Hi Suzy, Could you please be a little more specific about what is not working? Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can help you directly. We look forward to assisting you. - iAquaLink Support
doesn't always work
Business response:
Hi Adam, We apologize for any issue you might be having! Could you please share details of what you are experiencing with our customer support at (800) 822-7933 or iaqualinkfeedback@fluidra.com? We'll get you up and running. Thanks! - iAquaLink Support
Doesn't work
Business response:
Hi Suzy, Could you please be a little more specific about what is not working? Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can help you directly. We look forward to assisting you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,100 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.