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iAqualink app
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Can not download the app?????????? Wht is wrong with you guys???
This is my fourth review. This company's service is terrible. Still waiting for a phone call after 1 week to 'troubleshoot and repair' a terrible working product. Thinking of going to an old PDA system for half the price! You'd figure that with all your 1 to 2 star reviews your fix this by now.
Business response:
Hello Carlos, We really would like to assist you. The app connects to your hardware that is programmed to interact with the app. As with any tech, there are ways to set up the system that may not be the most effective for your situation. Your pool professional can help identify the issue, as can we if you contact us. Thank you. - iAquaLink Support
Rubbish App, works sometimes, most times doesnt. Sent email to support, no response
Business response:
Hi Max, Our apologies! Connectivity issues are more easily addressed over the phone where we can troubleshoot with you, but we will definitely be in touch. In the meantime, you may want to browse our online tips at www.iaqualink.com/en/support. Thanks for your patience! - iAquaLink Support
Instead of replying for everyone to contact you, fix the app ASAP. I'M ABOUT TO RETURN THE WHOLE SYSTEM. IT'S RIDICULOUS
Business response:
Hello Carlos, We really would like to assist you. The app connects to your hardware that is programmed to interact with the app. As with any tech, there are ways to set up the system that may not be the most effective for your situation. Your pool professional can help identify the issue, as can we if you contact us. Thank you. - iAquaLink Support
You need to log out of the app and log back in, ie email and password if you cant get in. Re Iaqualink support comments below,I dont think its hardware if logging in and out of the app solves it?
Business response:
Hi Tony, Thanks for the additional information. This is something we can correct on the server end. Please send your unit's serial number and the email address you use on your account to customerfeedback@fluidra.com and we'll get this taken care of. - iAquaLink Support
So far this app really stinks. It'll turn the spa lights randomly. Every time i push the web button, it says it's waiting for connection and it rarely ever gets past that. Fix it!
Business response:
Hello Carlos, Our apologies for your experience with the app. We can help! Could you please send us more information about your issue? You can contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We'll be happy to look at this for you and troubleshoot your setup so it works correctly, all the time. - iAquaLink Support Thanks!
you cannot chose your own colors. ex...christmas green, red, and white. Halloween orange. would be nice if they were more liberal with their system.
Did hand over Fri, trying to get this WI-FI working is a nightmare, what a waste of money. The actual equipment is good, but the WI-FI is basically useless. Pool builder is going to get someone from Zodiac to contact/come out. Very frustrating, definitely not user friendly, over complicated 🤬. Update: no help at all. Spent 1.5hrs on hold, told they will call me back. Not surprising, no call back. Sent 2 emails no reply back. Sounds great to contact us for help, only problem is, there is NONE
Business response:
Hi Peter, Our apologies for the hold time; please email us with your phone number to customerfeedback@fluidra.com and we'll get your connectivity issues corrected. Thanks for your patience. - iAquaLink Support
Updated review since my last 1 star rating. Still 1 star, incredibly unreliable, you might get in one day and then not again till the following day. Rebooting both system and phone makes no difference.No way to remove an older link in the app. Easily the most unreliable app/system I have ever used. EDIT: OK I have found a way to make it work. You need to log out of the app and log back in, ie email and password. Re Iaqualink support comments below,I dont think its hardware if logging in and out of the app solves it?
Business response:
Hi Tony, This sounds like connectivity issues, which are hardware-related. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your specific setup. You can also find general connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,102 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.