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iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
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iTrash
Business response:
We’re sorry to hear about your experience and want to help. Unfortunately, we can’t locate your account with the provided info. To assist you better, could you please send us an e-mail to support@icash.ca that has your account number and phone number so we can resolve your concern promptly? Thank you for your understanding.
I can't seem to be able to get a loan on this application. What an I doing wrong? I have done everything I need to do to get a loan and I don't have any problems going to money mart and getting a loan there, I thought it would be easier to use this application but it is not a reliable source for a loan for me for some reason. I only wanted $220 and get much more than that every month so why can't I get a loan on this application but I can get a loan at a money mart location.
Business response:
Hi, We sincerely apologize if you are experiencing technical issues with our application. Rest assured that we do everything on our side to make sure our services are fully functional all the time. We would love to help you further, one of our Customer Service Specialists will be in touch with you shortly. Best regards, iCash Team
At first, everything is fine with the loans and the process. The application process and getting the funds was done and processed very quickly. They say that you will wait a maximum of 2 hours to sign your agreement and then get the funds. That is now a lie. The past 2 loans I have had and a family member has done, it's been more than 3 hours. We only use icash for immediate emergencies, and that's why the quickness was appreciated. We applied for one almost 4 hours ago and still waiting..
Business response:
Dear Tyler, We sincerely apologize for the delay as we are currently receiving a high volume of requests. Rest assured that our team works 24/7 to serve you as soon as possible and to provide you the best experience. Please reach out to support@icash.ca to request a callback so we can discuss this further. Best regards, iCash Team
Completely useless app. They only give money for immaculate credit conditions... if I was that well-off then why would I even need a loan???????? Waste of time. And if you make a mistake during the application process there's no way to fix it, you only submit it and wait for them to tell you there's an error, then you can go back and fix it. So it's just taking time for no reason.
Business response:
We are sorry to hear that your experience with our company did not meet your expectations. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. Please reach out to support@icash.ca to request a callback so we can discuss this further. Best regards, iCash Team
I filled the application for a loan only need a 1000 and the next my inbox had over 15 emails from them saying they don't do small loan that I would need to apply for 4000 that's there smallest loan and I found that out I.just ask them to cancel and they refuse to do so they even check me credit after I had ask for.it.to be canceled and a week.later I still getting email saying your loan is approved e for 4000 ID email.them back and said I ask you to come this account over a week ago
Business response:
Hi Donny! We apologize for the experience you had. Please be advised that iCash is a licensed lender that offers loans up to $1,500. Our application is entirely online at icash.ca or through the iCash mobile app. We would love to discuss this with you further and one of our specialists will be in touch with you shortly. Kind regards, iCash Team
Lately their claim of being able to get support 24/7 is an absolute lie, I have been trying for almost 2 days and have not heard from anyone by email or text. Unfortunately they seem better in the beginning and rapidly drop off in quality of service within months of becoming a customer, which is sad considering I've been an exceptional customer. Sad to see such a drastic drop off in the quality of service. Very disappointed.
Business response:
Dear Kait, Thank you for your feedback and for giving us the opportunity to resolve the issue. We hope you are now satisfied with the resolution. If you have any further concerns or questions, please don't hesitate to reach out. We appreciate your patience and understanding. Best regards,
First time I applied for a loan, I was able to get it no problem, I paid my loan back on time with no issues. I got an email saying my next loan would be faster and easier because of that. Well that was a lie, I applied at 10pm, and over 17 hours later, all I got was questions about my pay, how often I get paid and then told someone else needs to review it, they tell me 1 to 2 hours for that and 5 hours later, nothing, so forget it, you lost a customer. I will not be recommending this app.
Business response:
Dear Kriss, We apologize for any delay. Due to increased volumes, our response time may be longer than usual. Our team operates 24/7 to assist you. Please reach out to support@icash.ca to request a callback so we can discuss this further. Best regards, iCash Team
My 4th loan with them (using the same income for my previous loans and always paying on time) was a significantly lower amount. They definitely don't reward returning paying customers.
Business response:
Dear Sarah, Please be advised that the approved amount is automatically calculated by our system which considers certain factors and information. We would love the opportunity to assist you further. Please reach out to us at support@icash.ca requesting to be called back. Best regards, iCash Team
Useless app
Business response:
Hi, We sincerely apologize if you are experiencing technical issues with our application. Rest assured that we do everything on our side to make sure our services are fully functional all the time. To assist you better, please send us an e-mail to support@icash.ca with your account number and phone number so we can resolve your concern promptly.
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 12,148 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.