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iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
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Terrible app
Business response:
Dear Sabien, We value your feedback and review, as it helps us to continuously improve. Rest assured that we do everything on our side to make sure our services are fully functional all the time. Please reach out to us at support@icash.ca requesting to be called back and we will be happy to discuss further the situation. -iCash
rating's for their practically nonexistent support. they take a ridiculous amount of time to respond to emails, which is the ONLY way to contact them, and when they do respond it's 9/10 times going to be something completely unrelated to anything you've said/requested assistance with. Plus, EVERY time you send a reply back, they send an annoying automated message that creates a NEW email thread in your inbox, which they respond to. So, it's unnecessarily difficult to keep track of the convo.
Business response:
We apologize if you did not obtain a response in a timely manner. Due to our higher volumes our response time may be delayed. Rest assured that our team works 24/7 to serve you as soon as possible. Please reach out to us at support@icash.ca requesting to be called back and we will be happy to discuss further the situation. -iCash
Scam
Business response:
Thank you for your interest in iCash. Unfortunately, we do not operate in Newfoundland & Labrador. iCash is a licensed lender & trusted lender. Right now, we are operating in Ontario, BC, Alberta, New Brunswick, Nova Scotia, Manitoba, and PEI. We apologize for any inconvenience. For more information, please e-mail support@icash.ca.
I never used to have a problem with this app, but now It keeps telling me the bank is having issues even though I was pre-approved. Ever since they updated the app, this has been going wrong. I am a prestigious customer.
Business response:
We apologize if you experienced technical issues with our application. Rest assured that we do everything on our side to make sure our services are fully functional all the time. Upon checking, your application has been approved. We would love the opportunity to discuss this with you further & one of our specialists will contact you shortly.
It isn't a simple process at all. They ask for so much information and takes forever! Just for a $100! Easier to go in person to a payday loan store!
Business response:
We’re sorry to hear about your experience. iCash is a licensed lender that operates under strict regulations and our agents have to make sure to request all the documents needed to perform a proper review of your application. We would love the opportunity to assist you further, one of our Customer Service Specialists will contact you shortly.
If I could make a payment of 429...on my paycheck date..I'd be out of debt in 4 months...without you... easily. I'll just keep making the minimum payments I guess. Won't be this app getting my extra interest I guess. I just thought the "consolidate debt" option would help me. It couldn't. I don't owe much, but my wife left me and this was clearly not the good option. Might be for some:)
Business response:
Dear Dominic, We apologize that we were unable to meet your expectations. Rest assured that iCash lending decisions are made with sustainability and integrity. We would love the opportunity to assist you further and one of our Customer Service Specialists will be in touch with you shortly.
Icash was great at first but..... no customer service response payed off my loan and tryed to reborrow and nothing but silence. Very upset!!!! Its been over 24hrs and no response
Business response:
Dear Andrew, Thank you for your feedback and for giving us the opportunity to resolve the issue. We hope you are now satisfied with the resolution. If you have any further concerns or questions, please don't hesitate to reach out. We appreciate your patience and understanding. Best regards,
Support won't give me a clear answer why things are delayed for me this time. No info but bank details changed this time. Had a loan from this company 5 times without issues. I'm stuck on pre approved and there hasn't been a response for a long time. Very disappointed.
Business response:
Dear Angel, We apologize for any delay in our response. Due to increased volumes, our response time may be longer than usual. Rest assured that our team operates 24/7 to serve you promptly and ensure the best possible experience. We would like to discuss this further, and one of our specialists will be in touch with you.
Was fine until they switched a payment date on me my next payment was for August 12th and they changed it to yesterday I want my money back and I'll never use this app again shouldn't have switched my payment date and I want my money back now ...
Business response:
Dear Dillon, We are sorry to hear that your experience with our company did not meet your expectations. Please note that iCash will only take payments on the due dates mentioned in your loan agreement. We would love the opportunity to assist you further and one of our Customer Service Specialists will be in touch with you shortly.
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 12,147 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.