This profile has been claimed by the business owner or representative.
iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
Get directions
Don't waste ur time with this company their the slowest loan company in canada
Business response:
Dear Wayne, We apologize for the delay in our response. Due to higher request volumes, our response time may be longer than usual. Please know that our team is working 24/7 to assist you promptly and ensure the best experience. Kindly email us at support@icash.ca to request a callback so we can discuss your situation further.
Their service is normally easy until my most recent loan, which they forced me to split into two. They gave me a pay date for the second payment that foes not correspond with my payschedule. I didn't notice that until last night. All payments have come out of my account or posted 24 hrs after the due date. This last payment posted as the 30 May. I watched my bank add the transaction online the morning of May 31. It's meant my account had a negative balance and may get NSF fees. What a set up.
Business response:
Dear Jason, our customer experience team strives for high satisfaction. We apologize that your experience with iCash didn't meet expectations. As a regulated lender, iCash follows provincial guidelines and collects payments only on due dates specified in your loan agreement. We'd like to discuss this further, and a specialist will contact you soon.
Too slow to respond to emails. Too slow to approve loan 😕. One mistake on my part with the e-transfer and now I'm told 24-48 hrs!!!!! Icash doesn't live up to their advertising. Very disappointed. Need the money today!!!! All they need to do is call my bank but nooooo. Send an updated e-transfer before noon today. Stressed out!!!!! False advertising, plus one hand doesn't know what the other hand is doing. Today I cash!!! It's not rocket science.
Business response:
Dear Cheryl, Thank you for your feedback and for giving us the opportunity to resolve the issue. We hope you are now satisfied with the resolution. If you have any further concerns or questions, please don't hesitate to reach out. We appreciate your patience and understanding.
lol they don't give you loan but collecting data on your earnings. kept asking for more n more details like they are giving me 15000 not 1500. Absolutely ridiculous app and utter waste of time.
Business response:
Dear Amandeep, Thank you for your feedback and for giving us the opportunity to resolve the issue. We hope you are now satisfied with the resolution. If you have any further concerns or questions, please don't hesitate to reach out. We appreciate your patience and understanding.
Can't be used in Newfoundland? Odd!
Business response:
Thank you for your interest in iCash. Please note that we do not operate in Newfoundland. iCash is a licensed lender. Right now, we are operating in Ontario, British Columbia, Alberta, New Brunswick, Nova Scotia, Manitoba, and Prince Edward Island. We are sorry we are unable to help at this time. For more information, please e-mail support@icash.ca
Very hard to select loan amount that that sliding ball is so sensitive it takes half an hour to get it on the right amount please change that
Business response:
We sincerely apologize if you experienced technical issues with our application. Rest assured that we do everything on our side to make sure our services are fully functional all the time. We would love the opportunity to assist you further. Please reach out to us at support@icash.ca.
So apparently your ads are fauls advertising because I got denied so
Business response:
We apologize that we were unable to meet your expectations. Rest assured that iCash is a fully licensed and trusted lender. Our system takes into consideration based on the information you have provided at the time of your application. We would love the opportunity to assist you further. Please reach out to us at support@icash.ca.
Was a great app. Now doesn't work since update. UPDATE: Thank you for reaching out personally. I had to Uninstall and re install the app, then fill out everything again. Yes, I received funds very quickly after that, but it process took me the greater part of the day. Was not the usual seamless transactions as before the update.
Business response:
We sincerely apologize if you are experiencing technical issues with our application. Our system shows that you have successfully completed the application and you have already received the funds. Congratulations! Should you need any assistance, please feel free to reach out to us at support@icash.ca.
No good
Business response:
We are sorry to hear that your experience with our company did not meet your expectations. Customer satisfaction is our top priority. We really care about our customers and we would truly appreciate having a conversation with you to further discuss the situation, one of our Specialists will get in touch with you shortly.
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 12,148 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.