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iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
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I'm having serious issues ATM tried everything you advised me to do through app and browser and nothing worked. can't re borrow it keeps saying I'm not eligible for another loan at this time sorry for onconvience
Business response:
Dear Theresa, Thank you for taking the time to review iCash. We apologize and understand your frustration. If you would like to send us an email at resolution@icash.ca, perhaps there is something else we can do to rectify the situation.
horrible service, payed off my loan and wasn't told about a bill still being processed and when I asked for a refund on the e trasfer I sent it was approved that day yet its been 15 email, no updates, loan paused and application paused, the loan has been fully paid yet isnt paid off and my refund has yet to be sent.
Business response:
Our customer experience team strives to maintain a high level of customer satisfaction. We’re sorry that things fell short in your personal experience with iCash. If you’d like to talk to someone else directly, you can reach out to resolution@icash.ca one of our Resolution Team specialists will get back to you.
worst possible loan company dont ever use them
Business response:
We are sorry to hear that your experience with our company did not meet your expectations. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. If you wish to discuss the issue further, please send us an email at resolution@icash.ca.
it's needs more workers to be able to get a new 🙄 idea..
Business response:
Thank you so much for sharing your experience with iCash! Your feedback is very valuable to our team and helps us grow and continue to provide exceptional service to all Canadians. Thanks again, and if you ever have questions or comments for us, please feel free to reach out any time!
always tell me im declined but doesnt tell why. but yet do a hard credit check when not.supposed too
Business response:
Dear Candy, Thank you for taking the time to review iCash. We apologize and understand your frustration. If you would like to send us an email at resolution@icash.ca, perhaps there is something else we can do to rectify the situation.
had a simple misunderstanding and the loan bounced in my account, couldn't reach icash at all till days later and by then they refused to reverse the nsf fees and or help even though I paid immediately when the loan bounced.
Business response:
Dear Sage, customer service is at the forefront of our company values, and we apologize that we were unable to meet your needs. We strive to do better. If you’re interested in talking to us further, please contact us at resolution@icash.ca.
They used to be very good, but customer service has degraded IMMENSELY this year. I'm a very long term customer and have never had any problems getting a loan through them, but was recently denied one. NOTHING had changed in my details and they REFUSED to tell me why they were denying me (citing "proprietary" assessment tools & scoring models). Avoid this company at all cost now. I will give my business to another company that actually values their customers. "Resolution" department is useless.
Business response:
Here at iCash, we see 1 and 2-star reviews as opportunities for us to improve. We’re sorry you didn’t get the experience that we want all iCash customers to receive. If you’d like to talk with us further, please reach out at resolution@icash.ca.
Recently I have made two transactions to pay back some of the loans I had. I had sent the payment in via e-transfer and they still haven't processed my payments. I never experienced this with them before. My anxiety is higher because of this situation. I suggest if you are going to make a payment via e-transfer, make sure you contact customer support to see what relevant information is needed. I would have rated this app a five but it's a four do to my current situation with payment issues.
Business response:
A 4-star review is just an opportunity for us to WOW you next time! Thank you for taking the time to leave us a review. We take all feedback very seriously and will use this as an opportunity to make things better.
i am trying to verify my email and its not going through
Business response:
Here at iCash, we see 1 and 2-star reviews as opportunities for us to improve. We’re sorry you didn’t get the experience that we want all iCash customers to receive. If you’d like to talk with us further, please reach out at resolution@icash.ca.
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 14,182 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.