This profile has been claimed by the business owner or representative.
Imperio Nissan of Irvine
- Irvine, CA
About this business
Location details
32 Auto Center Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Don't waste your time. What looks like a good deal will turn out to be a bait-and-switch. Ask them if they have already added the $800 LoJack system before you go. Maz was very nice however unfortunately he has joined a sham operation.
Business response:
Update: Joe Ingram, General Mgr, contacted us and remedied the matter. He was professional and ensured that we were satisfied.
Going to buy a new car, but found the dealer full of lie, and break promise two times without any answers. Don't go there.
This place is sketchy!! Stay away from this dealership. I inquired about a used 2013 Nissan Murano listed online. I received a call from Craig at Nissan that the car was still available and that I should come in for a test drive, and so I went to the dealership the next day. I met Craig, and he proceeded to take me to the new Nissan Muranos despite knowing that I was there to check out the 2013 model. After a few minutes, he admitted to me that the car we discussed had been sold back in Dec 2015. Talk about shady. Why is it ... read more
I'd bring my 2014 Nissan Altima for a routine service , then I noticed they forgot to reset the oil service and forget to replace the air filter,but worse was when they found out on the next visit they charge for air filter again this is anaceptable I will never buy another Nissan again!!!!
One of the worst places I have ever had to deal with. Actually, the sales team was rather friendly and very responsive. However, the business office that prepared the paperwork and especially the title work is just a nightmare. Alison, is the person I've been spoken to in the business office, never returns the phone calls and can't keep track of the promises that she gives. Please potential buyers, do yourself a favor and avoid this dealership.
I went to the dealer to change the oil in my car. The person who I made the appointment with was very rude, did not let me speak. He was screaming and yelling. This is the second time that I made my appointment and was treated badly with me. Later came another person that was the Manager General and also was very rude. I do not wish to go back again.
Do not purchase a car from this dealership if you plan to use their service department. John Spears however was good but everything around him was not. It has been a nightmare for me.
Will not return to this dealer! I was very unpleased with the way both sales and service representatives handle their customers. When I was shopping for a new car I stopped by to look at the different options in the model I wanted, I wasn't ready to buy a car then and told the sales rep I wouldn't be ready for a few more months. He was borderline harassing and down right rude about me not buying a car from him that same day. When he asked for my number I was hesitant to give it but I did anyways. Within a couple days he star... read more
Business response:
OC Nissan Irvine wrote on 2/24/2014 1:16:53 PM: I spoke to Denise this morning, we don't think we have your phone number so can you contact her sometime today please? That way she can try and make sure we can assist you in the future if you so choose. As far as Jaime goes we let him go after a few similar issues like you mentioned happened to you. I take customer comments, feedback and suggestions very serious. I have made many changes to our way of doing business and to our staff over the years based on customer reactions t... read more
This place is overpriced and the customer is horrible. Here's why I say it's overpriced : Here's how much Brake Fluid Exchange costs at this place $119.95 Pep Boys also does it for $69.99 Cooling System Fluid Exchange at OC Nissan $129.95 PepBoys does it for $59.99 Power Steering Fluid Exchange at OC Nissan $119.95 PepBoys does it for $69.99 Im not a Pepboys employee or anything, I would have put up other prices from other places like Jiffylube but I think this is sufficient evidence that this place is over priced. And non o... read more
Business response:
First to address you pricing comparison all prices you are quoting are "starting at prices" they are not one price fits all so you may be surprised once you get their to find out what your pricing may be. Our pricing is fair and competative with our market and is performed by technicians who far surpass the quality of technicians operating at a Jiffy Lube. Secondly, when you dropped your vehicle off Angel advised you that it would be 1 1/2 hours to 2 hours since you arrived at 1:48 without a reservation and you stated "no pr... read more
Frequently asked questions about Imperio Nissan of Irvine
How is Imperio Nissan of Irvine rated?
Imperio Nissan of Irvine has a 4.6 star rating with 3,695 reviews.
When is Imperio Nissan of Irvine open?
Imperio Nissan of Irvine is open now. It will close at 9:00 p.m.