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Imperio Nissan of Irvine
- Car Dealers
- Irvine, CA
About this business
Location details
32 Auto Center Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Was a customer for 2 years, made an extra payment by mistake on my lease, and Nissan of Irvine decided to keep it despite Nissan Motor Company telling them to refund it. They even spoke to the manager at Nissan of Irvine, Joel, and asked him to refund me the money, but Joel keeps coming up with new excuses to pass it off as money I owed.
Business response:
Rahul, when you make a lease payment, you are paying Nissan Motor Acceptance, not Nissan of Irvine. We are not the ones who received the money so we would not be the ones to refund the money, the bank would. We would recommend speaking directly to Nissan Motor Acceptance for any disputes you have with your lease, their number is 1-800-456-6622. We have not heard from Nissan Motor Company, they have not asked us to refund anything expecially since we are not who you paid for your lease. If there is anything we can help with a... read more
"I tried to buy 3 panel work vans, they only had 1 in..." I tried to buy 3 panel work vans, they only had 1 in stock and 1 more coming. I purchased both and was told the 2nd one was different as it didnt have back up sensors. They delivered a van with windows, and refuse to do anything about it. Cant believe this is how they do business
Business response:
Ty, thank you for sharing your experience, we take customer satisfaction very seriously. Our Sales Manager and Sales Consultant both remember telling you that the one van had windows. Clearly this is not what you remember about your sales experience and we are very sorry about that. We offered you an amount toward possible future repairs to the wrap you stated you wanted to add to the van, since this was one of the main complaints you had with the windows. Once again, we regret that you are unhappy with your experience. Step... read more
"One hour minimum! I was willing to paiyfor good service!" I asked for a simple oil change with no 15 point check or car wash. They put my car on the lift and drained the oil. Then the mechanic walked away for 45 minutes.. They also did the same thing to the senior lady next to me. Told me the mechanic was busy. NOTE TRUE! Shame on you guys!
Business response:
I would like to apologize for the wait time that you experienced for an oil change at our dealership! I would like to get a bit more information from you so that we can work on improving this aspect of our shop. If you would please reach out to me at your earliest convenience I would appreciate it. Stephanie Smith, Owner Loyalty Manager, 949-580-2339, ssmith@nissanofirvine.com
"Bait and switch marketing" Unfortunately Irvine Nissan engages in poor business ethics! They advertised a Leaf on the corporate site for $219 per month with $2929 down. I let the salesperson run my credit based on the advertisement and what I was being quoted. As the deal progressed the old sales manager got on the phone with the real payment option and of course a lot more money. I would have NEVER allowed them to pull my credit if I was told the real down payment and monthly price. Irvine Nissan is the typical car dealer ... read more
"Customer Service lies / Rude Service Staff " Complete waste of time, poor customer service and falsely informs customers- dont waste your time here. I have a nissan and my husband has a mazda. I called on friday to schedule my 75,000 mile maintenance appointment and asked if they could do an oil change for my husbands mazda. The customer service rep. put me on hold, and then told me she confirmed with a service technician that they can do the Mazda's oil change so i can bring both cars in. I confirmed my appointment for bot... read more
"Service Staff Ride & Dismissing / Customer Services Lies" Rude service staff that gives you excuse after excuse, then pawns you off to another staff member, who is already busy with another customer when the first guy is just sitting at his PC. They then can't find your appointment under your name after the first staff member found it without an issue. Phone customer service staff that puts you on hold to ask a question to someone else in another department, but in reality never does, then reports back with an answer that w... read more
"Worst sales experience ever, employee harassing us!" I went in to shop around and get some quotes for a new car for my wife, I ran into AJ Mushfiq and I told him straight up that we are just shopping around and not looking to buy right away. He said he understood and took us on a test drive in a car that my wife liked. Well afterwards he brings us into his office to look at offers, I immediately just ask for a print out of the offers to take and compare but he completely ignores me. Then he leaves the room and "allows us to... read more
"Bait and switch" After agreeing to a deal with the salesperson during finance they changed the terms. Then they tried the whole "we are trying to work with you" line. You can get a Nissan from anywhere, there are several other dealers within driving distance. Don't bother going to this one.
After agreeing to a deal with the salesperson during finance they changed the terms. Then they tried the whole "we are trying to work with you" line. You can get a Nissan from anywhere, there are several other dealers within driving distance. Don't bother going to this one.
Frequently asked questions about Imperio Nissan of Irvine
How is Imperio Nissan of Irvine rated?
Imperio Nissan of Irvine has a 4.6 star rating with 3,762 reviews.
When is Imperio Nissan of Irvine open?
Imperio Nissan of Irvine is open now. It will close at 9:00 p.m.