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Imperio Nissan of Irvine
- Irvine, CA
About this business
Location details
32 Auto Center Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
"I tried to buy 3 panel work vans, they only had 1 in..." I tried to buy 3 panel work vans, they only had 1 in stock and 1 more coming. I purchased both and was told the 2nd one was different as it didnt have back up sensors. They delivered a van with windows, and refuse to do anything about it. Cant believe this is how they do business
Business response:
Ty, thank you for sharing your experience, we take customer satisfaction very seriously. Our Sales Manager and Sales Consultant both remember telling you that the one van had windows. Clearly this is not what you remember about your sales experience and we are very sorry about that. We offered you an amount toward possible future repairs to the wrap you stated you wanted to add to the van, since this was one of the main complaints you had with the windows. Once again, we regret that you are unhappy with your experience. Step... read more
"One hour minimum! I was willing to paiyfor good service!" I asked for a simple oil change with no 15 point check or car wash. They put my car on the lift and drained the oil. Then the mechanic walked away for 45 minutes.. They also did the same thing to the senior lady next to me. Told me the mechanic was busy. NOTE TRUE! Shame on you guys!
Business response:
I would like to apologize for the wait time that you experienced for an oil change at our dealership! I would like to get a bit more information from you so that we can work on improving this aspect of our shop. If you would please reach out to me at your earliest convenience I would appreciate it. Stephanie Smith, Owner Loyalty Manager, 949-580-2339, ssmith@nissanofirvine.com
"Bait and switch marketing" Unfortunately Irvine Nissan engages in poor business ethics! They advertised a Leaf on the corporate site for $219 per month with $2929 down. I let the salesperson run my credit based on the advertisement and what I was being quoted. As the deal progressed the old sales manager got on the phone with the real payment option and of course a lot more money. I would have NEVER allowed them to pull my credit if I was told the real down payment and monthly price. Irvine Nissan is the typical car dealer ... read more
"Customer Service lies / Rude Service Staff " Complete waste of time, poor customer service and falsely informs customers- dont waste your time here. I have a nissan and my husband has a mazda. I called on friday to schedule my 75,000 mile maintenance appointment and asked if they could do an oil change for my husbands mazda. The customer service rep. put me on hold, and then told me she confirmed with a service technician that they can do the Mazda's oil change so i can bring both cars in. I confirmed my appointment for bot... read more
"Service Staff Ride & Dismissing / Customer Services Lies" Rude service staff that gives you excuse after excuse, then pawns you off to another staff member, who is already busy with another customer when the first guy is just sitting at his PC. They then can't find your appointment under your name after the first staff member found it without an issue. Phone customer service staff that puts you on hold to ask a question to someone else in another department, but in reality never does, then reports back with an answer that w... read more
"Worst sales experience ever, employee harassing us!" I went in to shop around and get some quotes for a new car for my wife, I ran into AJ Mushfiq and I told him straight up that we are just shopping around and not looking to buy right away. He said he understood and took us on a test drive in a car that my wife liked. Well afterwards he brings us into his office to look at offers, I immediately just ask for a print out of the offers to take and compare but he completely ignores me. Then he leaves the room and "allows us to... read more
"Bait and switch" After agreeing to a deal with the salesperson during finance they changed the terms. Then they tried the whole "we are trying to work with you" line. You can get a Nissan from anywhere, there are several other dealers within driving distance. Don't bother going to this one.
After agreeing to a deal with the salesperson during finance they changed the terms. Then they tried the whole "we are trying to work with you" line. You can get a Nissan from anywhere, there are several other dealers within driving distance. Don't bother going to this one.
Don't waste your time. What looks like a good deal will turn out to be a bait-and-switch. Ask them if they have already added the $800 LoJack system before you go. Maz was very nice however unfortunately he has joined a sham operation.
Business response:
Update: Joe Ingram, General Mgr, contacted us and remedied the matter. He was professional and ensured that we were satisfied.
Frequently asked questions about Imperio Nissan of Irvine
How is Imperio Nissan of Irvine rated?
Imperio Nissan of Irvine has a 4.6 star rating with 3,695 reviews.
When is Imperio Nissan of Irvine open?
Imperio Nissan of Irvine is closed now. It will open at 8:00 a.m.