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Imperio Nissan of Irvine
- Irvine, CA
About this business
Location details
32 Auto Center Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
My experience at this dealership was by far the best I have ever received at any Nissan dealership. I believe that this was primarily due to "Rolls Royce" treatment I recieved from the salesman when I first walked in to the dealer. My interest was in the GT-R in a particular color red which was not available on the floor at the time. However your salesman Ken Yates(Doc) was willing to locate one for me and contact me on it. Something he kept his word on several weeks later. However, despite my needs changing because of other... read more
I had an incredible experience leasing a 2010 Nissan Murano from OC Nissan. From top to bottom, the staff were honest, detailed oriented with great product knowledge and above and beyond fairness when it came to pricing. I had been to several other dealers, both Nissan and non-Nissan, and none compare to the service and attention I received here. Sam the manager not only answered the phone but gave of his time in working with his sales staff for a win-win transaction. He definately is all about putting the customer first. Th... read more
I was in for service on my Murano and just looking at the newer car for fun. I inquired about a price and the sales people were extremely helpful and got me a great deal on a newer car. They got me the payments I could work with and took my trade in without any hassles. I had been going there for service for the past 3 years and the people have always been great. I really had a good experience and would definitely recommend the dealership.
We had a wonderful experience with OC Nissan! My husband and I were looking at Armadas for quite awhile so we knew the vehicle and what we wanted. We called about a car we saw online, Sean was very helpful and informative. He told us of a great car they just received and asked if we wanted to come take a look. We were in no hurry at all to purchase but the deal sounded like exactly what we were looking for. We wanted to upgrade from our Titan with a few added perks but not much change in our current payment. My husband negot... read more
I cannot stress enough how much I LOVED my experience at OC Nissan Irvine. From the moment I walked onto the lot to the moment I left, the entire staff that I dealt with made me feel like a valuable customer even though I was buying a pre-owned car. Not only did I get a better deal then Kelley Blue Book advised, they made me a loyal customer of OC Nissan. From the manager Sam, to the sales representative Domingo, all were as professional, courteous and helpful as can be. I had a trade in I had originally taken to CarMax to a... read more
Charge me for using my charge card without telling me before hand not very professional
Business response:
Good Morning Imork, I apologize for you feeling as though the charge was unprofessional. We have done our best to post at every touch point the posted signs educating on the service fee. We always give you the option to use a debit card check or cash. The fee is not a fee we keep it it what our processor charges and is a passthrough. We do our best to keep pricing down as I realize that prices are rising on everything. Let me know if you ever need anything in the future. Ron GM/Owner
Brought my work service vehicle in for service to have the following items performed: 1) Front Brake Pads Replacement and Rotors Resurfaced 2) Brake Fluid System Flush 3) CVT Transmission, Internal Filter and External Filter Replacement and Fluid Flush (Drain/Refill) 4) Oil Filter Replacement and Oil Change Picked up vehicle at end of day and inspected. Brake fluid reservoir appears to have new fluid, but None of the (4) Wheel Cylinder/Caliper Bleed Screws have been touched. No Tool Marks, No Finger Prints, No Fluid/Saturati... read more
Business response:
It is my understanding that you have an appointment scheduled with both our Service Manager and Shop Foreman to review the work that was done and address the items that were brought up in this post. If you have any concerns prior to your service please feel free to reach out. We look forward to seeing you and addressing your previous experience. ----Original Reponce 10/18/24 12:06 PM----- Thank you for taking the time to let us know about your recent experience. We are very concerned with the items you have brought up and wo... read more
Leased a 2024 Nissan Ariya with 1 year of free EvGo charging. Was given a EvGo promocode on the day of the sale. A few weeks later it was determined by EvGo, Nissan of Irvine and the National Nissan office that they would not honor the verbal agreement. Went through a State of California DMV mediator. After several weeks of going back in forth via email a $2,000 check was offered. Here's the catch, Fraudulent misrepresentation was conducted on the day of the sale. I had to sign paperwork and absolve the dealership. Ron Campb... read more
Business response:
Luis, as has been discussed for the last several months, the EVgo promotion run thru Nissan North America did not extend to model year 2024. The $2000 check that was offered by Nissan North America was refused by you and the only thing that needed to be signed was a form saying that you were excepting the check in lieu of the EVgo program. Most consumers do not use charge credits of this amount and based on the driving habits you had described this amount would have exceeded the amount you would have charged. Ron Campbell wo... read more
Was a customer for 2 years, made an extra payment by mistake on my lease, and Nissan of Irvine decided to keep it despite Nissan Motor Company telling them to refund it. They even spoke to the manager at Nissan of Irvine, Joel, and asked him to refund me the money, but Joel keeps coming up with new excuses to pass it off as money I owed.
Business response:
Rahul, when you make a lease payment, you are paying Nissan Motor Acceptance, not Nissan of Irvine. We are not the ones who received the money so we would not be the ones to refund the money, the bank would. We would recommend speaking directly to Nissan Motor Acceptance for any disputes you have with your lease, their number is 1-800-456-6622. We have not heard from Nissan Motor Company, they have not asked us to refund anything expecially since we are not who you paid for your lease. If there is anything we can help with a... read more
Frequently asked questions about Imperio Nissan of Irvine
How is Imperio Nissan of Irvine rated?
Imperio Nissan of Irvine has a 4.6 star rating with 3,695 reviews.
When is Imperio Nissan of Irvine open?
Imperio Nissan of Irvine is closed now. It will open at 8:00 a.m.